WILLIAM

FERNANDEZ

OVALLES

** ***** **, ********, ***

+1-862-***-****

ad5bik@r.postjobfree.com

PROFESSIONAL SUMMARY

Personal Assistant who can effectively multi-task in challenging situations and meet critical deadlines. Resourceful Personal Assistant able to learn quickly and incorporate new procedures to maximize efficiency and productivity. Dedicated Manager with over 14 years of experience in supervision, operations management, administration, training, project management and cross-functional communication. Team player with expertise managing staff for efficient production. Detail-oriented scheduler seeking to leverage background into managerial role with progressive organization.

EXPERIENCE

January 2022 – January 2024

Senior Executive Assistant-DR. NAMO HERZ Dubai, UAE, United Arab Emirates

• Collaborated with other administrative team members, human resources and finance department on particular projects and events.

• Scheduled and planned meetings and conferences to streamline business operations.

• Managed desktop publishing, proposal writing and memo typing using Microsoft Office applications.

• Coordinated customer-facing webinars, tracking customer attendance and ensuring timely follow-ups.

• Provided logistical support to visiting executives in coordination with other assistants.

• Created and maintained administrative reports and spreadsheets for logistical purposes.

• Prepared contract drafts, purchase orders and business correspondence for team.

• Organized all holiday matters from beginning to end, including booking tickets and accommodation and securing rental transportation.

• Created personalized package deals for CEO based on needs, requirements, budget and holiday vision.

June 2008 - January 2022

Manager-Central Reserve Z.N. BANRESERVAS Santiago, Dominican Republic

KEY SKILLS AND COMPETENCIES

• Sales and market development

• Expense reporting

• Salesforce CRM

• Account management

• Team management

• Travel arrangements

• Administrative tasks

• Travelers with special needs

• International reservations

• Leisure/holiday travel

• Booking coordination

• Corporate travel

• Leisure travel

• Itinerary planning

• Bank balance assessment

• Microsoft Word and Excel

• Confidentiality and discretion

• Executive calendar management

• Personal security

• Excellent verbal communication

• Problem resolution

• Report writing

• Data management

• Background research

• Can fluently speak English and

Spanish.

• Well spoken, approachable, with

great attention to detail & a

professional attitude.

• Ability to make passengers feel

welcome.

• Partnered with sales representatives during customer consultation to build agency and customer relations.

• Delivered productive project management on complex issues.

• Performed fortnightly payroll and coordinated record keeping.

• Tracked financial data and completed reports detailing key metrics.

• Established commercial brands through consistent communications, generating increased sales volume.

• Oversaw hiring and recruitment, employee motivation and training.

• Built productive relationships with stakeholders to continually develop new business.

• Collected company information and developed PowerPoint presentations for use in decision-making.

• Supervised preparation of documents, financial models and presentations.

October 2006 - January 2022

Travel Agency Manager- Rapll Style Travel SRL Santiago, Dominican Republic, Dominican Republic

• Mentored and trained new staff members, leading by example to ensure optimum customer satisfaction.

• Consistently maintained thorough knowledge of product and package availability for maximum sales opportunities.

• Formulated and implemented purchasing and marketing policies, setting prices accordingly for maximum sales opportunities.

• Provided detailed, tailored travel advice and bookings for customers, meeting individual needs and budgets.

• Championed regulatory compliance and prepared for external audits.

• Collaborated with third-party vendors to enhance customer experience.

• Audited work and customer service processes to identify improvement areas.

• Addressed and solved customer issues and complaints without difficulty.

• Inspected facilities and resources for compliance and quality.

• Controlled expenditures, comparing suppliers to achieve maximum cost-effectiveness.

• Directed organization’s activities to fulfil mission objectives.

• Achieved outstanding customer satisfaction through effective team management.

• Planned service provisions to meet fluctuations in demand. June 2003 - May 2005

Sales Executive- City Communications Santiago, Dominican Republic

• Liaised with customers to determine needs and provide recommendations.

• Showcased product features and benefits to drive sales.

• Managed customer relationships through consultative sales techniques to attain individual sales goals.

• Applied processes and systems with proven results, increasing customer satisfaction.

• Participate in continuous product development training.

• Customized service offerings to accommodate consumer needs.

• Closed large sales in line with company targets.

• Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings.

• Developed innovative marketing campaigns to drive substantial sales.

• Produced clean, error-free newsletters and social media posts to share current sales information.

EDUCATION

2022

Certificate of Higher Education Travel and Tourism Management Alison, Ireland

• Dissertation in Travel and Tourism.

2018

Higher National Diploma Accounting

University of Technology of Santiago (UTESA), Dominican Republic 2013

SVQ Level 3 Advanced English

Institute New York Center, Dominican Republic, Dominican Republic Prevention of Money Laundering and Finances Preserva Dominicana

• Graduate

2010

Degree Prevention Of Money Laundering and Finances Preserva Dominicana, Dominican Republic, Dominican Republic

• Certificate

ACCOMPLISHMENTS

• Achieved certification through the Chartered Management Institute

(CMI).

• Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.

• Managed major office relocation with only one day of downtime. CERTIFICATIONS

• Travel and Tourism Management - Certified

• Prevention of Money Laundering & Financing of Terrorism - Certified

• Business Continuity Management - Certified

• Cashier Coaching - Certified

INTERESTS

Hobbies: Travel and learn different cultures.

LANGUAGES

• Spanish: Native

• English: Advanced

PROFESSIONAL AFFILIATIONS

• Affiliate with Expert Travellers - https://expertravellers.com

• Affiliate with Operahotel Rep. Dom. - https://www.operahotelrd.com

• Affiliate with Expedia TAAP Inc.- https://www.expedia.com/taap- registration

• Affiliate with RateHawuk Inc.- https://www.ratehawk.com

• Affiliate with Atlantic Travel Agency -

https://taas.atlantic4travel.com/#/

William Rafael Fernandez Ovalles

Travel and Tourism Management

475*-********

Grant this Certificate to:

WILLIAM RAFAEL FERNANDEZ OVALLES

For having approved and satisfactorily complied with the requirements for the following training event:

VIRTUAL COURSE ON THE PREVENTION OF MONEY-LAUNDERING AND THE FINANCING OF TERRORISM

Ended on December 11, 2017

Saida Ruth Fernández

Director General of Human Capital

Santo Domingo, Dominican Republic

Grant this Certificate to:

WILLIAM RAFAEL FERNANDEZ OVALLES

For having approved and satisfactorily complied with the requirements for the following training event:

Prevention of money laundering and financing of terrorism Completed on 11 July 2018

Saida Ruth Fernández

Director General of Human Capital

Santo Domingo, Dominican Republic

Grant this Certificate to:

WILLIAM RAFAEL FERNANDEZ OVALLES

For having approved and satisfactorily complied with the requirements for the following training event:

BUSINESS CONTINUITY MANAGEMENT COURSE ADMINISTRATIVE AREAS

Ended on October 12, 2018

Saida Ruth Fernández

Director General of Human Capital

Grant this Certificate to:

WILLIAM RAFAEL FERNANDEZ OVALLES

For having approved and satisfactorily complied with the requirements for the following training event:

CASHIER COACHING

Ended on March 20, 2018

Saida Ruth Fernández

Director General of Human Capital

Santo Domingo, Dominican Republic

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