JAMES D. LUCAS

913-***-**** ad5bie@r.postjobfree.com www.linkedin.com/in/james-jim-lucas

DIRECTOR OF REGIONAL OPERATIONS, SALES, TRAINING AND DEVELOPMENT

Build 7 Figure Business Through Hitting Today’s Number and Planning Next Years’ Growth

Senior sales and operations executive with a proven track-record of driving sales revenue profitably within Fortune 500 corporations. Relentless bottom-line driver who is a skilled training and development professional adept at motivating team members to be top contributors across the verticals of business development, merchandising and sales. Extensive success in overseeing multimillion dollar operations to drive growth among the customer base. Executive Skill Set:

BUDGET MANAGEMENT OPERATIONS MANAGEMENT TRAINING & DEVELOPMENT

TEAM MANAGEMENT CONFLICT RESOLUTION INVENTORY MANAGEMENT STRATEGIC PLANNING HIGH-IMPACT PRESENTATIONS CHANGE MANAGEMENT

REVENUE AND GROWTH BOTTOM-LINE IMPROVEMENT BRAND POSITIONING

EXPERIENCE

Amazon, Vandalia Ohio 2021-present

Outbound Area Operations Manager

Oversee processes and add improvement to operation for efficiency. Duties include assisting the human resources team in the recruiting and hiring process, implementing policies and strategies to improve productivity and efficiency and building an enjoyable inclusive company culture.

Safety leadership Index reduced from 25 to below 6 reflecting Amazon Associates feedback

Business Leadership Index exceeds 4.5 on a scale of 5.0

Reduced Sort errors from 19% to below 6% consistently reflecting

Develop 6 Associates who advanced from a Tier 1 level to a Tier 3 position

Mentor 3 new Area Managers in their new role

Kroger Company, Cincinnati, Ohio 2019-2021

Assistant Store Leader

Responsible for assisting with the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and profit results. Assess daily the stores' ability to meet/exceed customer expectations for ease of shopping, variety, freshness, cleanliness, food safety and regulatory compliance. Assist with coaching and development of store associates through both formal and informal interactions. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

COVID implemented standard procedures for the public safety

Led team hiring of 45 Associates for store operation for one week period to meet public demands

Terminix International, Dayton, Ohio 2006-2018

Subsidiary of Service Master, leading pest control provider, generating $1.5B in annual revenue.

BRANCH MANAGER

Led 30+ member team of Service Managers, Sales Manager, Technicians and Sales Inspectors to enhance the branch financial performance driving business to topline revenue of $6.5M. Held full P&L responsibility. Scope included identifying operating deficiencies, hiring and training staff, monitoring regulatory compliance of state and federal agencies, as well as, overseeing implementation of company initiative and safety guidelines. Territory included Western Ohio and Eastern Indiana.

Launched new branch location to accommodate $4.2M operation in the Dayton market place.

Boosted branch annual revenue by 65% (from $4.2M to $6.5M) over 4 years through employee development and market penetration by staffing to 33 employees.

Realized EBITA $3.1M with a Gross Margin of 61% through cost controls.

Reduced Bad Debt by 21.7% by bundling services to match financial period in conjunction with increased branch collection effort and rate card compliance.

Set the stage for sales inspectors to increase termite revenue by 12.3% YOY by improved planning, cross sales of customer base, rate card compliance and local field training.

ADDITIONAL RELEVANT EXPERIENCE

RJ Reynolds Tobacco Company, Cleveland, Ohio

RJ Reynolds Tobacco Company is the second-largest tobacco firm in the global tobacco industry and the second-largest U.S. firm. TRAINING AND DEVELOPMENT MANAGER

Recruited, interviewed, selected, hired and trained sales personnel. Facilitated field sales and managers workshop. Manage promotional budgets to drive sales and share efficiently by performing market analysis to identify business opportunities.

Facilitated the highest rated field sales and managers workshop earning the best rating from 90% of attendees.

Managed promotional budget of $4.5 million to grow the company’s share market beyond 40% by matching brand to market, which outperformed national share and ranked among top two division in country.

Capitalized on low volume account opportunities by deploying Temporary Sales Representatives which captured an additional 7232 sales units in a five-month period.

EDUCATION

Bachelor of Arts Degree, Business Administration

Baldwin-Wallace University, Berea, Ohio

CERTIFICATION & LICENSE

Commercial Nuisance Wild Animal Control Operator License, Ohio Division of Wildlife,

Ohio Department of Natural Resources

Commercial Applicator License, Ohio Department of Agriculture

Pesticide Applicator License, Office of Indiana State Chemist

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