Customer Service Delivery Driver

Nekita Graves

Chattanooga, TN ***** • 423-***-**** • **************@*****.***

Professional Summary

Reliable Customer Service/Delivery Driver offering proven success managing detailed routes and building rapport with postal customers. Sharply skilled handling delivery issues, record keeping and working rotating schedules. Superior track record of accurate and timely deliveries demonstrated through 6 years of Customer Service performance.

Reliable Carrier committed to building positive customer relationships and quickly delivering packages and groceries.Well-versed in industry best practices and delivery guidelines and protocols. Offering 2 years of carrier experience on high-volume routes. Dedicated Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position in the proper environment. Ready to help team achieve company goals. Experienced Delivery with over 2 years of experience in Self Employment . Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking any position. Offering excellent communication and good judgment. Skills

Change-of-orders

Route Navigation

Delivery records

Multitasking Abilities

Time Management

Self-Motivated

Attention to Detail

Basic Math

MS Office

Excellent Communication

Written Communication

Active Listening

Order Fulfillment

Inbound and Outbound Calling

Complaint resolution

Multi-line phone talent

Order Picking and Processing

GPS and Route Planning

Delivery recordkeeping

Work History

Carrier, 02/2019 to Current

Instacart – Chattanooga, TN

Operated vehicle .

Planned and cased packages and groceries in sequence of delivery for designated route. Greeted customers and answered questions regarding pick up times, Instacart regulations . Communicated customer complaints, requests and feedback to company management for swift resolution.

Sorted and placed packages into trunk with caution and high levels of accuracy. Directly interacted with customers to deliver packages and ordered goods. Distributed packages or groceries on foot to residences and businesses, delivering to approximately 6 customers per shift.

Helped customers by carrying oversized parcels inside residences. Loaded and secured items in trunk to avoid damage to packages and groceries during delivery. Education

GED: 06/1996

Chattanooga State Community College - Chattanooga, TN Long period of Unemployment

I had an illness, but I'm 100% recovered with no chance of a relapse. I wish to get back into a work place.

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