EDWIN ALBERTO RODRIGUEZ-MELEAN

**** ****** **, *****, ** 33624. USA Phone: +1-813-***-**** E-mail: ad5bhp@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/edwinrodriguezmelean PROFESSIONAL PROFILE

Bachelor of Science in Computer Engineering and Master of Science in Project Management, ITIL PMP SPOPC SMPC SFPC OCI Certified and credentialed as Senior Manager. Extensive experience in IT & Business Solution and Services Management, Project Management, Delivery of Services, IT Ops, and Pre-Sales Management, applied to different business sectors of LATAM and USA. Responsible for achieving the objectives of projects based on a holistic vision and the definition of strategies that allow to obtain the maximum return at the lowest possible cost; assuring results with quality, on time, and on budget, and generating value in Solutions/Services with the definition of new architectures; implementing processes of continuous improvement and new developments with support in Centers of Excellence and in High Performance Centers, with effective budget management, according to Service Levels (SLA/SLO) and Key Performance Indicators established

(OKR/KPI), with absolute control of scope, risks, changes, incidents and problems. My consultative and commercial skills are: leadership and management of high-performance teams (+100 employees), results-driven, high level of commitment, quality, responsibility and proactivity, excellent relationships with partners, customers, suppliers and stakeholders in general, planned and analytical, able to work under pressure. In recent years, I have managed Continuity Business-Client Support, and I did several consultancies to adopt improvements in ITSM processes; as Service-Account-Delivery Manager I have managed strategic projects under Agile and Waterfall methodologies using DevSecOps/SRE techniques from Continuous Integration-Testing-Delivery- Deployment-Monitoring, Infra as Code, Cloud Orchestration & Brokerage, and APM Monitoring. Supporting to Data Analytics, IA-Machine Learning, BIG DATA-BI-DHW-ETL solutions together all ITOps. I led major Services and IT Infrastructure & Cloud Management projects on Cloud platforms (AWS, Azure, GCP, OCI, HC) for IaaS, PaaS and/or SaaS solutions, and managed automation projects to build dynamic online forms to capture information, using also Low Code platforms.

My management is based on the use of international standards such as: PMI-SCRUM (for Project Management), ITIL- ISO20K (for IT Services Management) and PCI-SRE (for Security Management). Specialties: Senior IT Executive, IT Service Manager, Delivery Manager, IT Agile and DevOps Manager, IT Project Manager, Cloud & IT Infrastructure Manager, and Operation Manager, with strengths in Operational Excellence, Service Availability, Communication, Client Relations, and Negotiations. MAIN ACHIEVEMENTS

• Commercial, Technical and Financial Management of a portfolio of 11 clients from different industries in Chile and Peru. Annual incomes over US$4 million, representing 30% growth.

• Mentoring and Consulting of ITSM for big companies, such as Inter-American Development Bank (IDB, Washington- USA) and Telefónica del Perú, improving the cost of operation in 10%, through the optimization and automation of their IT operations.

• I obtained for everis-Chile the ISO 20000 Certification; this is a value because it certifies internationally the organization that has quality standards in the management of IT Services.

• I successfully implemented the first Cloud Center of Excellence, being responsible for the end-to-end operation of IT Infrastructure Outsourcing of various customers in Chile-Peru. In this project I led the technical team in the development of robotic solutions for management, administration, billing, and cloud monitoring.

• I developed the Cloud & IT Infrastructure Management unit, defining operating standards, and hiring and training technical teams (50 HC).

• Creation of database management department at the Banco Occidental de Descuento to consolidate the management of +1200 BDs that support the operation.

• I participated in the integration of the IT processes of 3 mergers of large companies: Corpbanca with Banco Occidental de Descuento, Infonet with Digitel, and Lagoven with Maraven; contributing in each of the stages with quality deliverables and facilitating the continuity of the operation.

• Co-founder & Chairman of the company ITGroup, Venezuela, consultancy that provided services to SMEs, highlighting Website Design, Application Development. I trained a team and strengthened my administrative skills for the end-to-end management of the company.

• I led the negotiations of national and international Roaming and interconnection of the company Digitel, exceeding the goals set in the business plan by 20%; I achieved this by signing agreements with operators in America, Europe, Asia, Africa and Oceania.

• Supporting the outsourcing of Telefónica del Perú (B2B project with +120 customers and +100 employees); the service was stabilized through the control and management of technological operations.

• Consulting, GAP Analysis and implementation of best practices for the management of IT services at the Inter- American Development Bank-IDB (Washington DC, USA), ENTEL Chile, Telefónica del Perú.

• I have developed the ability to coach and mentor. Professor for +14 years in institutes/universities in Venezuela. PROFESSIONAL EXPERIENCE

CITIBANK July 2022 – July 2023 (Tampa, FL. USA)

Tech Product Manager - Project Manager

I ensured projects to be on track from a Business and Technology perspective, developed a book of work, Assisted the team when escalation is needed, Attended meetings, and Ensured to be communicated with our COB community. My main achievements were: • Ensure all projects are on track (according to Budget, enhancements, regulatory asks, calendar) • Develop a Book of Work & Tracking Budget for all CoB Tools: CoBTrac/Fusion/Playbook/Cognos/iCOBQ • Communicate and escalate to partners and stakeholders when issues arise • Meet with Technology leadership • Assist with Data Center testing tasks and escalation • Assist with Cyber PlayBook Oversight • BRD requirements for CoBTrac

• Production checkouts and Data Quality • Assist with CBCM emails • Work with reporting team and identify changes and impact • Review and update all standards, Policy/Procedural Documents • Issue tracking/governance with JIRA Skills: Service Availability • Operational Excellence • Negotiation • Interpersonal Communication Skills • Team Leadership • Design and Implementation of Business Continuity and IT Disaster Recovery • MS Excel & PPT expert. VASS August 2020 – January 2022 (Chile)

Head of IT Governance & Infrastructure - Project Manager Service Manager Business & Technical Delivery Manager Application Support Product Manager

I directed, organized, coordinated, planned activities and resources for the optimal execution of various agile projects and IT Infrastructure services in large clients. My main achievements were:

• Developing a business development strategy focused on financial gain • Tracking Capex vs Opex expenses and Forecasts, manages, and reports on project financials • Supporting business and functional requirements, and Business Process reengineering (BPR) • Enterprise Pricing Modeling & Calendar Technology Management and, Strategic Projects, assuring results with quality, on time, and on budget • Overseeing the online sales and marketing of the company, and Support of developing and implementing of strategies to increase revenue and improve the customer experience, utilizing a range of tools and software to manage e-commerce platforms and analyze data • Supporting to Retail Management generating online reports to monitor the inventory levels and managing budgets • PM & SDM of the E-commerce service of Telefónica Chile (Agile Project) • Business strategies definition for the growing up of the Governance & Infrastructure Clan • Achievement annual incomes and profit goals (P&L Budget: +1,6 US$ Millions). Assuring compliance, SLA, SLO, OKR & KPI • Datamorphosys management: Data quality-conversion-governance- modeling, DWH, BI, Data Analytics, Big Data, Data-focused initiatives across Pre-Trade & Post-Trade, Data Market Management, SQL queries, stored procedures, packages • Supporting Automation Process services / RPA (Uipath, Appian, Blue Prism, Nintex, MS Power Automate, OutSystems) • Supporting to Configuration Management, facilitating the communication and engages business and IT management to encourage CM efforts and value proposition, Reviewing and approving significant IT infrastructure changes to ensure impacts to CM data are properly addressed, Mentoring the organization on CM services, concepts, policies and procedures, Providing and approving all requirements, use cases, user stories, etc. in support of new or improving functionality of the CMS, Experience using the ServiceNow platform: designing, configuring, developing, troubleshooting, migrating and implementing baseline and custom applications • Managing DevSecOps/SRE from Continuous Integration-Testing-Delivery-Deployment- Monitoring, Infra as Code, Cloud Orchestration & Brokerage, and APM Monitoring • Production support tickets P1,P2 and P3 • Arranging business development meetings with prospective clients • Vendor Management, User Interface, and Mobile Application experience • Collaboration with the commercial and pre-sale management of the different technological services • Creation of technical-financial proposals with new commercial challenges for the Government

& IT Infrastructure business area, involving key components of the operation, policies, processes, equipment, data and HR • Facilitating scrum events, meetings, and decision-making processes, and Change Management process • Monitoring progress and performance and helping teams to make improvements • Planning and organizing demos and product/system testing • Direct the identification and developing action plans for managing the global market risks • Lead the IT integration projects • Management of key stakeholders at the customer and supplier level • Management of IT services on Cloud platforms • Implementation of best practices and operational quality standards in the delivery of IT services • Issue tracking/governance with JIRA • Active member of the Steering, Trade and Operations & Presale Committees • MS Excel & PPT expert • Team Management: +27 HC (6 Agile cells-SCRUM: CI-CD) and +3 HC (Infrastructure). Couching & Performance eval. Effectively manage cross-functional teams. EVERIS-NTT DATA April 2017 – February 2020 (Chile) IT Project Manager Cloud & IT Infrastructure Management IT Operation Manager App Support Product Manager I developed the Cloud & IT Infrastructure Management unit, designing operating standards, and hiring and training the technical teams (50 HC). My main achievements were:

• Developing a business development strategy focused on financial gain • Tracking Capex vs Opex expenses and Forecasts, manages, and reports on project financials • Supporting business and functional requirements, and Business Process reengineering (BPR) • Arranging business development meetings with prospective clients • Establishment of IT IM objectives at the Strategic, Tactical and Operational level • Enterprise Pricing Modeling & Calendar Technology Project Management, assuring results with quality, on time, and on budget • Achievement annual incomes and profit goals (P&L Budget) • Pre-sales management of the different technological services Commercial, Tech & Financial Management of IT IM Services • Service Delivery of 12 clients in Chile-Perú (Banking, Health, Industry, Utilities, and Public Sector) • Creation of technical-financial proposals with new business challenges for the area of Infrastructure Management • IT Project Management to support IaaS, PaaS, and/or SaaS services on Cloud and On-Premise platforms; CMDB, Service Mapping, Discovery with Service Now • Building of action plans for managing the global market risks. • Facilitating Agile scrum events, meetings, and decision-making processes • Monitoring progress and performance and helping teams to make improvements • Planning and organizing demos and product/system testing

• Lead the IT integration projects • Data quality-conversion-governance-modeling, supporting DWH, BI, Data Analytics, Big Data, Data-focused initiatives across Pre-Trade & Post-Trade, Data Market Management, SQL queries, stored procedures, packages • Vendor Management, Ecommerce Management, User Interface & Mobile Application experience • Supporting Configuration Management monitoring all software, hardware, and documentation of configuration items used for information system development and support infrastructure, Plans and manages the population of Assets and the CMDB, including discovery, integrations, and other data import methods • Production support tickets P1,P2 and P3 • Management of +25 HC and technical support to all agile teams under practices: API, Microservices, DevSecOps-SRE, Continuous Integration-Delivery-Testing, Infra Code, PCI-OWASP, Power Automate, Bot Framework, AI-ML • Ensuring high performance team for compliance with SLA/SLO and encourage continuous improvement, through the adoption of best practices • Issue tracking/governance with JIRA • Asset Management with Snow • MS Excel & PPT expert • Operational & Datacenter management: Cloud (Aws, Azure, GCP, Oci), OS (Win Server, Unix, Linux), BDs (Oracle, SQL Server, MySQL, Postgre.SQL, DB2), Virtualization: (VMWare, Oracle VM), Networking, and Storage. Supporting PowerBI solutions, ServiceNow. BANCO OCCIDENTAL DE DESCUENTO (BOD) January 2009 – March 2017 (Venezuela) IT Manager – Project Manager IT Operation Manager DBA Manager Built the Database unit, being responsible for strategic planning, defining operating standards, and training technical teams; my main achievements were:

• Operational & Datacenter management, supporting the continuity of business operations (+1,2k DBs) • Data quality- conversion-governance-modeling. Support BI-DWH-ETLs. Data-focused initiatives across Pre-Trade & Post-Trade, SQL queries/scripts-SPs • Establishing Operational and Strategic Objectives. Controlling Key Performance Indicators (KPIs)

• Enterprise Pricing & Calendar Technology Project Management, assuring results (quality, on time, and on budget) • Tracking Capex vs Opex expenses and Forecasts, manages, and reports on project financials • Negotiation with vendors for database licenses and service agreements. Controlling of IT contracts • Implementation of different quality standards, procedures and policies to improve the efficiently of the DBs • Supporting IT Operational Model: Project Management, Development Life Cycle, Problem and Incidents Management, Proactive Monitoring, and Risk Management, Production support tickets P1,P2 and P3 • Supporting and developing action plans for managed the Credit and Global Market Risks • Supporting Configuration Management, using or providing the CMDB data to facilitate Impact Assessment for RFCs and to ensure that implemented Changes are authorized, Ensures all new CIs are added to the database, Ensures regular housekeeping of the CMDB, Enters and reports (status) modifications to CIs resulting from their activities, automating/migrating business processes in Servicenow • Asset Management with Snow • Active member of committees: CAB, TI board, Architecture and Design board, Business requirements approvals • Assuring compliance of different service level agreements (SLA) and Operational level agreements (SLO/OLA) • Capacity planning, health checks, performance reviews, tuning activities, data protection and backup • Guiding the use of Configuration Database (CMDB), Knowledge Database, and Known Errors Database (KEDB) • Implementation of Disaster-Recovery schemes to ensure business continuity of mission-critical BDs, in time and budget • Technical platform managed: Oracle DB (RAC, Dataguard, RMAN, OEM), SQL Server (Integration Services, DTSX, Always On), DB2 for i, Pervasive, AS400, Mimix, MS System Center Configuration Management, IBM Tivoli Monitoring, Intel Security– McAffe DB Security, Vulnerability Manager, SIEM, MS Excel & PPT expert, Servicenow. UNIVERSITY EDUCATION

• Master of Science in Management of Research and Development Projects (Universidad Rafael Belloso - 2013)

• Bachelor of Science in Computer Engineering (Universidad Rafael Urdaneta - 1995) CERTIFICATIONS, DIPLOMAS AND COURSES

• For Management support:

- Certifications: PMP, ITIL Service Management v4-v3, SCRUM Professional Expert: Product Owner (SPOPC), Scrum Master (SMPC), Scrum Foundation (SFPC)

- Diploma: Advanced Management Program - PAG (IESA School of Management – 2014)

- Courses: Outsourcing Services Management System (SGSO) - ISO20000 Advanced, Foundation ITIL Service Management, OSA Service Management, IT Operating Service Model Tutorial, Project Management according to the PMI, Harvard Negotiating Model Workshop, Requirements Management.

• Technical:

- Certification: Oracle Cloud Infrastructure (OCI) Foundations 2020 Certified Associate.

- Diploma: Database Administration and Security (Universidad del Zulia – 2010)

- Cloud courses: Google GCP (Cloud Architecture, Essential Cloud Infrastructure - Foundation, Fundamentals: Core Infrastructure), AWS (Migration Methodology Process and Tools, Foundations Business Assessment)

- Oracle courses: Install & Upgrade, Administration, Tuning, Backup & Recovery, Managing multitenant architecture, Enterprise Manager, PL/SQL, Designer, Developer, Procedure Builder.

- Microsoft SQL Server courses: Fundamentals, Implementing, writing queries, Administering, Programming,

- IBM DB2 courses: i5/OS SQL Performance

- Platform courses: Blade Center & VMware Virtualization Infrastructure

- Development courses: Scrum Foundation Professional, www, Visual Basic, Lotus Notes, Input Accel CAPTIVA, Content Manager and Fundamentals of Documentum, Function Points Analysis

• For Security:

- PCI/DSS, Information Security, Prevention and Control of Capital Legitimating, Information Asset Security.

• Others:

- Enterprise Architecture: TOGAF. Information Security: SRE

- New Technologies: Big Data / BI / ETLs / Data Science / Artificial Intelligence – Machine Learning, IoT, RPA.

- Office Applications: MS Office (Excel, Power Point, Word, Outlook), MS Project, MS Visio, G-Suite.

- Cloud: Amazon AWS, Google GCP, Microsoft Azure, Oracle OCI, Huawei Cloud, Telefonica Open Cloud

- Databases: MS Access, MySQL, Postgre.SQL

- Programming languages: .NET, Visual Basic, C, Pascal, SQL, Delphi, ASP, HTML, XML, UML.

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