ALLA L CARTER

P O Box ****** San Antonio, TX ****6 210-***-****

ad5bgz@r.postjobfree.com

Career Objective

Administrative Assistant with over 21 years of dedicated customer service and staff support working in the Civil Service arena, desiring a career path that will capitalize on my acquired expertise and diverse experience, utilizing my skills to meet company goals while providing advancement and upward mobility within an organization promoting an enthusiastic mission, vision and strategy.

Summary of Qualifications

Extensive Secretarial, Office Management, Computer and Software Tutoring skills. Highly skilled in Writing Clearly, Effective English Grammar, Oral Communication, Managerial Techniques for Secretaries, Time Management, and Defense Travel Orders coordination and preparation.

Work History

Jul 11, 2022 - Present

April 14, 2022 – Jul

8, 2022

Oct 6, 2021 – Jan 5, 2022

Aug 2018 – Dec 2018

Oct 2013 – Dec 2016

2010-2012

Jul 21, 2008 – Jan 6, 2009

Alicia Lopez Senior Center – Computer Software Instructor

San Antonio, TX

- Prepare educational materials and lesson plan which meet course objectives: implement, learn, apply skills learned for use in classrooms, such as internet, word-processing using MS Office Suite, Email, printed materials, curriculum guides and informational articles

- Plan course content and instruction, tailoring learning activities for each class

- Plan, organize and develop and/or revises lesson plans and training materials

- Work with students 60+ of diverse skill levels using basic and intermediate computer skills and knowledge

- Allow students to become independent users of technology and developed confidence in their computer skills

- Assist student with move from what they already know to what they will learn as a result of instruction and class participation

- Customize class to assist students with instructions to achieve proficiency in using a computer

AARP SCSEP Computer Help-Desk Technician – San Antonio, TX

- Respond to participant requests on the phone, email or in person

- Train participants 60+ on using the computer to obtain an email address and account with Texas Workforce Commission (TWC), etc.

- Edit training manuals, documents, etc. for participant assistance

- Record events and problems using log; follow-up with participants to ensure issues are resolved, update and back up information

- Submit reports, common complaints and problems in a timely manner

- Troubleshoot techniques and answer participant questions

- Direct unresolved issues to the next level of support personnel

- Provide information on computer products or services

San Antonio Oasis – Computer Literacy Instructor

San Antonio, TX

- Provide computer technology support to adults 60+ using Microsoft Office and Smartphone Technology, email, social media, banking, shopping and online safety and learning the digital world of technology to achieve their personal goals, using books and online resources designed for older adults.

Sears Home Improvement – Receptionist – San Antonio, TX –

- Answer 12-line phone, receive packages from FedEx and US Postal Service, etc.

World Technical Services – Receptionist - San Antonio, TX

- Receive visitors, answer incoming calls, manage mail from courier deliveries: UPS, USPS, etc., photocopy documents, fax documents, locate and collect Consumer information using DARSNet Rehab Works computer system

UNEMPLOYED

Lockheed Martin - Senior Executive Administrative Assistant for the Committee on Tactical Combat Casualty Care for the US Army Institute of Surgical Research (USAISR) 3400 Rawley E. Chambers Avenue, Bldg. 3611, Ste. 282-4, Ft Sam Houston, TX 78237-6315 - 800-***-**** (Ms. Carol Johnston)

- Prepared a wide variety of recurring and nonrecurring correspondence, reports and other documents using spreadsheets and database management - Maintained library of publications, reviewed incoming/outgoing correspondence

- Devised a system to monitor inventory of office equipment, office records, forms and reports

- Processed travel arrangements in Defense Travel System (DTS) along with hotel stays

Nov 5, 2007 – Jul 18, 2008

Center for Health Care Services, Healthy Solutions

Administrative Technician II - 6609 Blanco Road, Ste. 247

San Antonio, TX 78216 - 210-***-****

- Principal liaison between the QTC Medical Service Program and the Center for Health Care Services.

- Responsible for the creating and implementing the QTC Medical Service Program coordinating and obtaining claimant information

- Coordinated, organized and managed the dissemination of QTC Medical Service claimant materials

- Managed and ensured the QTC Program and processes resolving any discrepancies.

- Reviewed and maintained all QTC claimant records, gathered statistic data

- Prepared and maintained QTC reports by collecting and compiling existing information

- Recorded, organized and maintained case manager contacts, telephone, fax numbers and dates to send reports to QTC Medical Services for follow up

- Used spreadsheets to assemble, manipulate and format data reports

- Monitored reviews, maintained updates and current QTC claimant information

- Developed and maintained a QTC report for claimant results

- Verified QTC documents for program completeness and compliances

- Reviewed pay estimates, maintained statistical and financial data

- Formulated a weekly report of the QTC Program

- Handled all confidential and sensitive materials in a professional and trustworthy manner.

- Devised a check and balance system for QTC program

- Managed Medical Director’s calendar, scheduled appointments, meetings, conferences, committees and travel arrangements

- Created a filing system for work groups and projects. Reviewed and sorted incoming correspondence

- Devised a suspense data system for programmatic and departmental assignments

2006-2007 UNEMPLOYED

Feb 1, 2001 - Oct 31, 2005

U. S. Department of Housing & Urban Development - Fort Worth, Texas - Secretary Office Automation

- Performed a variety of secretarial, administrative and data base management functions in support of the Housing & Urban Director.

- Established and maintained subject matter files and records relating to FHEO programs

- Devised a log for incoming correspondence, monitored all Fair Housing publications, pamphlets, flyers, etc., familiar with HUD Regulations and directives

- Created files, prepared notification letters, received and directed callers to appropriate staff

- Maintained the Director’s calendar to include scheduling, coordinating, setting up and reserving meetings

- Typed and proofed memorandums, correspondence, and legal reports

- Devised system to monitor office supplies using automated supply system

- Software tutor for office personnel

- Prepared travel arrangements, performed time and attendance duties

Nov 01, 1990 – Jan 28, 2001

DoD 341st Training Squadron- Lackland AFB, Texas

Secretary Stenographer

Performed a variety of secretarial, clerical, and administrative duties to support and assist the Commander for the Military Working Dog Agency (Worldwide).

-Devised monitoring system for incoming/outgoing mail, publications, regulations and directives and monitor suspense’s

-Reviewed and prepared a wide variety of recurring and nonrecurring correspondence

-Processed travel arrangements in Defense Travel System (DTS)

-Maintained supervisor’s calendar electronically, coordinate meetings and or conferences

-Received telephone calls, greeted visitors and ascertaining the nature of the calls and visits

-Used varied and advanced functions of word processing software to create, format, modify, edit and print a variety of letters, reports, memos and patient summaries

Feb 29, 1990 - Oct 30, 1990

Dept of Medicine Allergy-Immunology Clinic - Ft Sam Houston, TX

Secretary Stenographer to Chief of Allergy/Immunology Service

-Used varied and advanced functions of word processing software to create, format, modify, edit and print a variety of letters, reports, memos and patient summaries

-Processed travel arrangements in Defense Travel System (DTS), monitor patient immunology counts, and allergy extract lists

-Scheduled patients for clinic appointments using CHCS and DEERS

-Used varied and advanced functions of word processing software to create, format, modify, edit and print a variety of letters, reports, memos and patient summaries

Jul 15, 1989 - Feb 28, 1990

Department of Defense/Oral/Maxillofacial Surgery - Wilford Hall, Lackland AFB, Texas - Secretary Stenographer to Chief of Oral Maxillofacial Surgery

-Typed medical reports for 15 resident doctors using MS Office Word

-Maintained staff meeting minutes, patient files and scheduled appointments using CHSC and DEERS

-Processed travel arrangements in Defense Travel System (DTS)

-Received telephone calls, greeted visitors and ascertaining the nature of the calls and visits

-Used varied and advanced functions of word processing software to create, format, modify, edit and print a variety of letters, reports, memos and patient summaries

Education

5/1984 – 10/1986

St Phillips College - San Antonio, Texas

Education Level: Associates Degree

Major: Computer Technology

Minor: Psychology

Computer Skills

Typing Speed: 45 Words Per Minute

- Desktop Publishing Software

- Email Software (Outlook, etc.)

- Graphics/Drawing Software (Photoshop, etc.)

- Internet Browser (Microsoft Edge, Mozilla Foxfire, IE)

- Peripheral Devices (Scanners, Printers, copiers, faxes, etc.)

- Personal Computers

- Presentation Software (PowerPoint 2010, etc.)

- Spreadsheet Software (Excel 2007)

- Utility Software (Virus Software, etc.)

- Word Processing Software (MS Office XP2007, MS Word 2010,

WIN 10, etc.)

- Defense Travel System (DTS)

- Adobe Acrobat

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