Service Representative Services Coordinator
Resume:
Marie Mills
Bensenville, IL *****
*****.******@*****.***
Work Experience
Administrative Services Coordinator
Water Specialties Group, Inc. - Bensenville, IL
June 2022 to December 2023
Handle all aspects of the duties of running the office. Scheduling service calls, administrative duties
(quotes, installation orders, etc.). Answering all incoming calls. Contacting customers day of service to provide delivery/appointment windows, processing purchase orders, etc.
Licensing Specialist (Contract)
Walgreens Boots Alliance - Deerfield, IL
April 2021 to February 2022
· Worked with State and Federal agencies to obtain COVID-19 CLIA licenses for testing
· Researched State and Federal regulatory changes for filing of license applications
· Seamlessly contacted pharmacy managers to resolve licensing issues with 97% accuracy
· Worked independently to prioritize key deliverables within required timeframes
· Updated current SOP procedures and contact information to ensure data accuracy Senior Client Service Representative
Pilot Freight Services - Northlake, IL
January 2019 to December 2020
· Provided exceptional service and inquiry follow-up to residential and commercial clientele
· Built strategic relationships to attract and retain clients, increasing profitability Assistant Buyer, Online Business Unit
Sears Holdings Corporation - Hoffman Estates, IL
January 2015 to December 2018
· Assisted Online Tools buyers to execute pricing and purchasing processes and maximize results
· Provided operational and administrative support to OBU buyers and Division Merchandise Manager
· Executed sales, margin and inventory plans to add value to key stakeholders and drive profitability Marketing System Support Coordinator / Pricing Authentication Specialist Sears Holdings Corporation - Hoffman Estates, IL
January 2013 to December 2015
· Provided direct customer operational care and support via telephone, help ticket, face to face and email interactions
· Resolved technical issues related to operations/pricing/signing and other critical incidents
· Managed client escalations, solicited feedback to implement process and service improvement
· Executed sales, margin and inventory plans to add value to key stakeholders and drive profitability
· Logged and tracked all issues, responding to OM inquiries concerning systems operation
· Supervised new team members, assisted with onboarding and advised on technical opportunities Customer Service Representative
TJ Maxx - Algonquin, IL
January 2009 to December 2012
· Follows instructions of supervisors and assists other team members in performing store functions
· Assists in the training of store team members
· Processed customer transactions and all related duties on the front line Third Party Audit Coordinator
Sears Holdings Corporation - Hoffman Estates, IL
January 2005 to December 2008
Kmart Pharmacy
· Responsible for coordinating 1,000+ pharmacy audit requests for 1,200 Kmart Pharmacies.
· Tracked audit insurance reports, resulting over $2M savings for the corporation Third Party Audit Coordinator
Sears Holdings Corporation - Hoffman Estates, IL
· Analyzed audit results to assist with results and follow-up actions; outcome increased efficiency and accuracy
Education
Some college
Skills
• Office2010 Pro Plus
• Value Wise with Service Manager
• Price Hub
• SPIN
• Alex
reporting TEFE
• KIN
• PMI
• Offer Manager (IMPACT)
• SOP
• OHNO and Ad Plan
• Customer
Service (10+ years)
• Data Entry (10+ years)
• Desktop Support (5 years)
• Customer
Support (10+ years)
• Help Desk (5 years)
• Direct Support
• Call Center (7 years)
• E-commerce
• SQL
• Pricing
• Research
• ServiceNow
• Software troubleshooting
• Customer service
• Customer service
• Windows
• Account management
• Banking
• Help desk
• Computer hardware
• Pricing
• Desktop support
• B2B sales
• Application support
• Software troubleshooting
• Inside sales
• Salesforce
• Marketing
• Relationship management
• Negotiation
• Clerical experience
• Project management
• Microsoft Office
• Microsoft Word
• Manufacturing
• CRM software
• SAP
• Office management
• Technical Support
• Network Support
• Operating Systems
• Communication skills
• Office experience
• Microsoft Access
• ERP systems
• Analysis skills
• Data entry
• Computer skills
• Microsoft Excel
• Sales
• Phone etiquette
• Customer relationship management
• Supply chain
• Accounts payable
• Technical support
• Purchasing
• IT
• Data analysis skills
Certifications and Licenses
PMI Certification
Certified Notary Public
Driver's License
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