Order Manager Software Applications

Hilario M. Orencia

Home Address: #*** *** ******* ***, ****, La Union 2504

Email Address: *****.*******@*****.***

Contact Number: +63-908-***-****

PROFESSIONAL SKILLS:

1.HR Recruitment (Pre-Hire Assessments and Internal Service Desks

2.Knowledgeable on the following software applications: MS Office (MS Word, MS Excel, MS PowerPoint).

EDUCATION:

Tertiary

2011

Bachelor of Science in Nursing

Don Mariano Marcos Memorial State University

South La Union Campus

Agoo, La Union

2009

2002

Diploma in Midwifery

Don Mariano Marcos Memorial State University

South La Union Campus

Agoo, La Union

3rd Year Undergraduate In Bachelor of Science in Industrial Engineering

San Fernando City, La Union

Secondary

1995

Don Mariano Marcos Memorial State University

Agoo, La Union, Philippines

Primary

1991

Agoo West Central School

Agoo, La Union, Philippines

WORK EXPERIENCE/S:

Accenture Philippines Inc. – September 2016 – December 15, 2021

Task:

I joined Accenture as Transaction Processing Associate last September 23, 2016. My role was an Order Manager. As an Order Manager my expertise lies in the telecommunications industry, processing different and complex orders that motivate me to work at my best. I developed my skills in data input, screening and eligibility, time management, and able to complete quality outputs within the turnaround time. I was transferred to HR Operation as HR Associate, which I conduct initial screening interviews and assist possible candidates for taking assessment. Maintains complete confidentiality of all HR-related information and continually works with department to streamline the hiring process and improve internal policies. Afterwards, I was transferred to Internal Service Desk (ISD) which manages benefits program of the employee, assists employees with questions and issues when it comes to government mandated benefits.

Acquire Asia Philippines – May 2016 to June 2016

Task:

Same with Project Selene as an Order Manager but more on confirming/ verifying customer order if it is a standalone broadband or bundle (broadband and telephone) or telephone exchange line.

Citigroup Business Process Solutions – February 2016 to April 2016

Task:

My main task is to assist customer in combining their debit, checking accounts to avoid fees, processing cheque order. Provide detailed information when it comes to their debit/checking statement and advise them how to avoid fees which could possibly impact their credit rating if they missed their payment. Transfer customer to correct department if they have dispute or possible fraud concern.

US Auto Parts Phils. – October 2015 to December 2015

Task:

My main task is to assist customer in tracking their order in which we check in our tools/ system and provide them an update and if customer request for a catalog/ magazine, we process and send it to their preferred mailing address.

Sitel Phils. Corporation – February 2014 to September 25, 2015

Task:

My main task as a dispute specialist is to assist customers when it comes to their credit card statement if they have unrecognized transaction and we justify their query if it is a dispute or possible fraud. But before filing a complaint to Visa or MasterCard, we called the merchant first together with the customer and then try to clarify the transaction. If the transaction still does not recognized by the customer then we tagged it as a fraud, change their credit card due to compromised account/ credit card or if it is a valid transaction and customer was charge what was expected for, we try to resolve it with the merchant but if the merchant is not cooperating and informed that it is a valid charge from them, then we filed a complaint to Visa/ MasterCard according to their regulation and provide a temporary credit.

Sitel Phils. Corporation – August 2011 to June 2013

Task:

My main task as a dispute specialist is to assist customers when it comes to their credit card statement if they have unrecognized transaction and we justify their query if it is a dispute or possible fraud. But before filing a complaint to Visa or MasterCard, we called the merchant first together with the customer and then try to clarify the transaction. If the transaction still does not recognized by the customer then we tagged it as a fraud, change their credit card due to compromised account/ credit card or if it is a valid transaction and customer was charge what was expected for, we try to resolve it with the merchant but if the merchant is not cooperating and informed that it is a valid charge from them, then we filed a complaint to Visa/ MasterCard according to their regulation and provide a temporary credit.

SFZ Computer Shop – January 2000 to December 2002 (Part-time)

Task:

Doing encoding and research job.

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

HILARIO M. ORENCIA

Applicant

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