Ana – Alicia Aguilar

Houston, TX ***** (***) *** – 5982 ad5bgg@r.postjobfree.com

Medical Assistant with 2 years of Customer Service Experience. Skills & Abilities

• Administer Injections (SQ,IM, ID, Gluteal)

• Perform EKG’s and PFT's

• Electronic Health Records

• Working Knowledge of surgical asepsis,

autoclave, and sterilization techniques

• Strep test, hemoccult test, and mono test

• Prepares exam and treatment rooms with

necessary instruments

• Insurance authorization and verification,

reimbursement and referrals

• Direct Patient Care

• Administer Strep, HCG pregnancy and flu

tests

• Medical Terminology, Laws and Ethics

• Prepare patients for examinations

• Specimen Collection and analysis (Blood,

UA, Stool and Sputum)

• Knowledge of diagnostic (ICD-10) and

procedural (CPT and HCPCS) coding

• Answering Multi-line phones and relay

messages accurately

• Medical Front Desk (Appointment

Scheduling, scan, fax, file and collect of co-

pays and co-insurance)

• Minor Office Surgical Procedures

• Charting

• Phlebotomy (Vacutainer, Syringe, Butterfly,

Capillary sticks)

• Wound Care and suture removal

• Anatomy and Physiology Trained

• Provides ambulation training (wheelchair,

walker, cane and crutches)

• Take vitals (BP,P,R, and T) and measure

patient height and weight

• Collect patient history and chief complaints

Education & Certifications

The College of Health Care Professions

Medical Assistant Diploma Expected Grads 2024

Waltrip High School

High School Diploma Graduated 2023

National Association for Health Professional

National Registered Certified Medical Assistant (NRCMA) Earned 2024 American Heart Association

BLS for Healthcare Providers (CPR and AED) Certification Earned 2023 OSHA & HIPAA Certifications Earned 2023

Work Experience

Hibbett Sports – Sales Associate

Houston, TX Oct. 2023 – Current

• Use conflict management and resolution techniques to reach win-win scenarios when customer issue arise.

• Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift.

• Recommend, select, and help locate or obtain merchandise to customers. Journey’s Kidz – Co – Manager

Houston, TX Jun. 2022 – Oct. 2023

• Coordinated employee schedules for maximum store coverage.

• Trained new employees and offered feedback to employees in coaching sessions.

• Responded to service inquiries and coordinates resolutions with management and floor associates.

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