Sandra Roberts H: 615-***-**** ■ ad5bfa@r.postjobfree.com

Professional Summary

Work with store manager to identify store opportunities, analyze reports and make recommendations to improve sales, shrink, safety, profit, and the customers shopping experience while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Skills

•Monitor and support Food Safety, Safety and Sanitation best practices. Brought Health Inspection score from 89 to 94. Maintained the store’s Food Safety and Sanitation scores at 90% or higher for the last year.

•Discuss operational and financial performance to include but not limited to sales, shrink, labor expenses, Best Practices, etc. and work with store leadership to obtain the targeted goals. Discuss period results with department managers and discuss ways to improve. Brought center store shrink from 2.01% down to 1.7%.

•Strong skills in leadership, interpersonal relationship building and the development of others. Last evaluation, my store manager stated that I positively impact the store on every shift.

•Strong analytical, conflict management and problem resolution skills. I have initiated, tracked performance, and resolved issues with several department managers not meeting performance goals resulting in a change of department leadership. I meet with the union business agent to resolve any grievances and have built a positive working relationship with the business agent to help resolve any issues prior to escalation.

•Proven success facilitating meetings/group activities varying in size and scope. I have facilitated weekly meetings with department leadership to discuss successes and opportunities from prior week’s results. I have held many training sessions with varying groups of associates to introduce new processes, such as changing over our inventory control system to a more upgraded program with updated equipment.

•Proficient in Microsoft Office. I learned the use of the varying parts of Microsoft Office without any outside classes; so, my knowledge is more intermediate, but I’m willing to take classes to become more proficient. I enjoy learning new things and skills and will delve into the system to figure it out for myself, as well as, to train others.

•Excellent oral/written communication skills

Experience

Claims Associate- 02/2023 to 01/2024

State Farm Mutual Insurance – Remote

Focus on providing Remarkable Customer Service

Accurately assessing status of claims by reviewing monetary collections, payments made for repairs, insurance payments, and deductibles

Maintaining accurate file notes

Supporting various collection agencies by supplying needed documentation to pursue recoveries from other insurance companies and at-fault parties

Providing subsequent notifications to vendors and insured parties following state requirements

Hold several state licenses in order to do business as an insurance claims handler

Store Associate and Management Relief – 9/2022 to May 2023

Kroger – Murfreesboro

Worked in various departments depending upon the needs of the business including management relief

Assistant Manager - 01/2007 to 9/2022

Kroger – Nashville area, Antioch, Lavergne, Mt. Juliet, Murfreesboro, McMinnville, Lebanon

•Focus on Total Store Management including operations, merchandising, and human resources

•Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

•Ensure compliance with federal, state, and local laws, and company policies and standards on applications and/or programs

•Work with associates to identify skills, knowledge, and abilities to development them to meet their full potential and succeed within the Kroger company

•Partner with Asset Protection to eliminate internal theft. I have been personally involved in several cases involving associate theft and responsible for the termination of those associates.

Store Manager – 1997 – 2006

Auto Zone - 04/1985 to 09/2006

Cookeville, McMinnville, Tullahoma, Manchester, Murfreesboro, and Smyrna, TN

•Began as a cashier and worked my way up to a successful store manager

•Learned the different aspects of the business – sales person, stocker, expense tracking, inventory tracking, ordering, customer service, etc.

•As a manager, facilitated training with associates to improve on sales, shrink, and customer service

•Named Hiring Manager of the year for strong assessment skills and the ability to utilize my associates to build a strong and efficient team

Education

Tennessee Technological University - Cookeville, TN

BA degree: Business Administration, management systems Minor: Accounting and Psychology

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