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Customer Service Delivery

Location:
Lagos Mainland, Lagos, Nigeria
Posted:
April 27, 2024

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Resume:

CHISOM ONYEBUCHI

Kola David Street, Aguda Ogba, Lagos State, Nigeria

+234**********, ad5bdh@r.postjobfree.com

Objective:

To maximize my skills through critical thinking, enhance interpersonal relationships with teams, classify tasks according to importance and urgency, and put knowledge of workshop tools into effective use to achieve organizational goals and ensure good service delivery.

SKILLS:

Excellent Leadership skills

Proficient in Microsoft Word and Excel

Familiarity with medical equipment and technology

Excellent client communication, including active listening

Problem-solving skills for unexpected challenges

EXPERIENCE:

Isalu Hospital Limited

HMO In-Patient Billing Officer and Credit Control (Customer Service) 2020 - 2023

Practiced excellent customer service skills through email and direct calls from insurance companies

Interacted with providers and other medical professionals regarding billing and documentation policies

Verified patient eligibility status with health insurance companies

Billed insurance companies, HMOs, and patients as applicable

Prepared and compiled invoices and other necessary documents for the billing process

Maintained and updated information using spreadsheets to organize payment

Maintained strict patient and doctors' confidentiality

Realty Point Limited

Executive Marketer 2019 - 2020

Familiarity with content management systems

Talented storyteller

Public relations

Taking clients for inspection and closing deals

National Youth Service Corps

Classroom Teacher Assistant 2018 - 2019

Responding to emergencies and crises within the classroom or school

Implementing crisis management procedures as needed

Ensuring the safety and well-being of students within the classroom and school premises

Reporting any concerns about students' welfare to the appropriate authorities

All Season Hotel, Owerri, Imo State

Receptionist 2016 - 2017

Served visitors by greeting, welcoming, and directing them appropriately

Notified company personnel of visitor arrivals

Maintained the visitor logbook and issued visitor badges

Maintained security by following procedures and monitoring the reception area

Kept the reception area safe and clean by complying with procedures, rules, and regulations

Supported continuity among work teams by documenting and communicating actions

Contributed to the growth of the organization

EDUCATION:

Imo State Polytechnic, Owerri, Imo State

Higher National Diploma in Microbiology 2016 - 2018

Imo State Polytechnic, Owerri, Imo State

National Diploma in Science Laboratory Technology 2012 - 2014

Ado Girl's Senior Secondary School, Onitsha

SSCE 2004 - 2010

Holy Cross Primary School, Onitsha

First School Leaving Certificate 2004

Projects:

Florence Academy Medication Administration

2023 - 2023

JAD Geriatrics Training (Winiseph Home Care)

2021 - 2023

Languages:

English, Igbo

Interests:

Reading, singing, affecting lives positively, traveling, meeting new people, and exploring.

References:

Available upon request



Contact this candidate