Customer Service Representative
Resume:
ROBERT RAY
*************@*****.***
To secure a responsible and challenging position with a team oriented company, where I may be able to exhibit my academic and professional skills, seeking a position as an Administration, Office Clerical, or Customer Service Representative, where I can make a contribution using my knowledge and administrative skills. Work Experience :
Customer Service Representative
Cigna Express-Scripts -Houston, TX.
August 2023- February 2024
• Research and understand Express Scripts services as well the patients plan design in order to effectively educate our patients on home delivery
• Collaborate with internal business partners when needed to resolve patient issues and answer questions in pleasant, clear and concise manner
• Perform studies to aid in the identification of gaps in the Regulated Prescription Drug Health market and develop strategies to help close identified gaps
• Assist in reviewing Medicare Part D Plan bid assumptions for Regulated Medicare Part D Health Plans
• Product Support / Development
Business Service Advocate II Comcast - Houston,
TX.
February 2023 to August 2023
• Demonstrates proficient skills to provide prompt resolution to customers via telephone and/or e-mail to assist with a variety of customer inquiries and issues.
• Strives for first-call resolution while handling all issues with urgency, ownership and accountability.
• Performs complex diagnostic troubleshooting to resolve voice, video & data service issues.
• Fulfills client requests to make changes to their Business Class Services including voice, video & data products.
• Leverages a variety of software applications to manage customer account information and diagnose and resolve technical difficulties.
• Identifies opportunities for process improvements & recommends solutions to leadership.
• Recognizes and diffuses difficult customer situations utilizing all resources, interpersonal and negotiating skills to come to resolution.
Customer Service Advocate II
BlueCross & BlueShield - Houston, TX. November 2021 to August 2022
● Ensure active customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries
● Accurately documents inquiries
● Initiate or process adjustments or perform other research as needed to resolve inquiries Coordinate with other departments to resolve problems Respond to, research and/or assist with priority inquiries and special projects as required by management
● Provide feedback to management regarding customer problems, questions, and needs
● Maintain accurate records on complaints and/or other customer comments and make recommendations for changes to management
● Follow through on complaints until resolved or reports to management as needed
● Maintain basic knowledge of quality work, instructions, and company policies
● Assist with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations
● Maintain all departmental productivity, quality, and timeliness standards
● Identify and promptly report and/or refer suspected fraudulent activities and system errors to the appropriate departments
Customer Service/Sales
The VMC Group Company - Houston, TX. February 2020 to December 2020
● Proactively respond to, expedite and resolve any customer issues, questions, order status etc., via telephone or email.
● Respond to customer requests for information regarding products, pricing and service · Order entry of all new orders, revisions, cancellations Interact with production and shipping to expedite orders and facilitate timely shipments Sr. Operations Coordinator Recruitment Specialists/Sr. Coordinator
Mint Physician Staffing - Houston, TX. November 2012 to October 2019
• Serves as a liaison with local employment agencies, colleges, and industry associations
• Attends various career fair events
• Experience with internship programs with familiarity with recruitment processes with secondary educational institutions
• Develops and updates job postings and job descriptions as required
• Effectively manages the overall hiring process from end to end; posting, sourcing, reviewing resumes, interviewing, selection, and closing process including offer letters and acceptance.
• Ascertain candidates' position qualifications by conducting pre-hire checks including employer verification checks, background checks, drug screens.
• Creates excel reports and monitors key HR metrics related to recruitment
• Manages the onboarding process and conducts orientation
• Manages the offboarding process for employees leaving
• Handles employment-related inquiries from applicants, employees, and management, referring complex and/or sensitive matters to the appropriate staff
• Assists the HR department with various human resource functions and workforce management tasks
Admin Assistant
Linn Thurber LLP - Houston, TX September 2008 to October 2011 ● Answer phones and greet visitors
● Schedule appointments and maintain calendars
● Schedule and coordinate sta and other meetings
● Collate and distribute mail
● Prepare communications, such as memos, emails, invoices, reports and other correspondence · Write and edit documents from letters to reports and instructional documents · Create and maintain filing systems, both electronic and physical ● Manage accounts and perform bookkeeping
Record Retrieval Analyst/ Data Entry/Expeditor Medical Research Consultants - Houston, TX May 2003 to May 2007
● Provided superior admin support to management including correspondence, documents, logistics coordination, communication and policy compliance and problem resolution.
● Consulted with various o ces inquiries about medical records.
● Consistently ensured that all record requests are researched and updated promptly as needed · Prepared documents for nurse review.
Skills
• Attends various career fair events
• Experience with internship programs with familiarity with recruitment processes with secondary educational institutions
• Develops and updates job postings and job descriptions as required
• Effectively manages the overall hiring process from end to end; posting, sourcing, reviewing resumes, interviewing, selection, and closing process including offer letters and acceptance.
• Ascertain candidates' position qualifications by conducting pre-hire checks including employer verification checks, background checks, drug screens
Contact this candidate