Rebecca Colston

Valdosta, GA *****

ad5b9v@r.postjobfree.com

+1-229-***-****

Experienced with many Skills and hands on training on site and virtually remote. I have the determination to be productive and the motivation to be successful with Administrative & Business Operations BSBA course work and in office experience. Authorized to work in the US for any employer

Work Experience

Scheduleing and Support Specialist

NYC DOHMH - SHIFTSMART - Remote, GA

January 2020 to January 2022

Worked 6 days a week. Work completed with a computer, soft phone and headset. Used samaritan scheduling software. Inbound/Outbound call center agent. Scheduled shifts for multiple employees using Microsoft excel and google docs. Contracted assignment. Independent Contractor

Lawrence Merchandising Solutions - Valdosta, GA

June 2017 to January 2020

Project management. Retail product corp reset and continuous improvement and monthly vendor organization and maintenance. Communications skills Accounting Specialist II

CDK Global Inc / Tech Providers Inc - Valdosta, GA February 2019 to November 2019

Independent Contract assignment. With job duties related to past due service collections. AR Collections for automotive CRM management company.

Medical Records Technician

EpiSource, LLC - Gardena, CA

November 2015 to May 2017

Remote Field Work

Electronic Patient Information

Field Data Collection

Medical Records Software

Business Administration

Patient Care Coordinator/Office Manager

Strive Medical, LLC - Valdosta, GA

August 2012 to September 2015

Responsibilities

Insurance verification

Patient contact

Medical facility contact

Rx intake

ICD-9 to ICD-10

DME logistics

Durable Medical Equipment

Wound Care & Urology

Sales Orders Intake

Medical Supply Specialist

Urology Reorder tech

Education

Associate in Office Accounting

Valdosta Technical College - Valdosta, GA

September 2006 to March 2008

Certificate of Study in Medical Billing and Coding Valdosta Technical College - Valdosta, GA

September 2006 to March 2008

High school diploma in College Preparatory

Swainsboro High School - Swainsboro, GA

August 1993 to May 1997

Skills

• Right Skill CSR Essentials Certifiation, AML

• Anti-Money Laundring Certificate, National Notary Agent, CPR, Typing, Data Entry, Microsoft Office

(10+ years)

• Time Management SKILLS: MS Office, XP, Word, Power Point, Excel, Outlook, QuickBooks Pro, Alta Point, Data Pro, Electronic Medical Records, GreenWay, Insurance research and data web site navigation. 45 WPM. SAGE software managment.

• Customer Service

• Microsoft Word

• CRM Software

• Microsoft Office

• Microsoft Powerpoint

• Microsoft Outlook

• Business Development

• CPT Coding

• ICD-10

• Health Information Management

• Medical Coding

• Medical Billing

• ICD-9

• Insurance Verification

• Customer Relationship Management

• Medical Scheduling

• Accounts Receivable

• Transcription

• Clerical Experience

• HIPAA

• Software Troubleshooting

• Office Experience

• English

• Google Docs

• Time management

• Recruiting

• Data collection

• Payroll

• Windows

• Customer support

• Zendesk

• Process improvement

• Analysis skills

• Accounting

• Epic

• Office Management

• Help Desk

• Financial Report Writing

• Medical Office Experience

• Documentation review

• Anatomy knowledge

• Hospital experience

• Microsoft Excel

• Workforce management

• Content management systems

• Planograms

• Merchandising

• Sales

• Telecommunication

• Telemarketing

• Typing

• Medical Terminology

• Technical Support

Certifications and Licenses

Driver's License

CNA

CPR Certification

Assessments

Visual Merchandising — Highly Proficient

March 2020

Planning and maintaining commercial displays, interpreting planograms, and building relationships with store personnel.

Full results: Highly Proficient

Proficiency with Microsoft Office: Mail & Calendar (PC) — Completed March 2020

Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Completed

Proficiency with Microsoft Office: Mail & Calendar (Mac) — Completed March 2020

Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Completed

Work Style: Reliability — Highly Proficient

May 2020

Tendency to be dependable and come to work

Full results: Highly Proficient

Accounting: Basic Principles — Familiar

March 2020

Preparing financial records according to federal policies Full results: Familiar

Medical Billing — Familiar

March 2020

Understanding the procedures and forms used for medical billing. Full results: Familiar

Basic Computer Skills: PC — Completed

March 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Completed

Scheduling — Proficient

May 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Medical Receptionist Skills — Highly Proficient

May 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Call Center Customer Service — Completed

May 2020

Applying customer service skills in a call center setting. Full results: Completed

Attention to detail — Familiar

January 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Work style: Reliability — Highly Proficient

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Customer service — Completed

January 2022

Identifying and resolving common customer issues

Full results: Completed

Protecting patient privacy — Highly Proficient

January 2022

Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient

Electronic health records: Best practices — Completed August 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed

Front desk agent (hotel) — Proficient

January 2022

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

January 2022

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Medical billing — Familiar

March 2020

Understanding the procedures and forms used for medical billing. Full results: Familiar

Medical receptionist skills — Highly Proficient

May 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Customer focus & orientation — Proficient

January 2022

Responding to customer situations with sensitivity Full results: Proficient

Work motivation — Proficient

January 2022

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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