EDERSON

CLOT

ad5b83@r.postjobfree.com

725-***-****

SKILLS

Retail Sales Customer Service

Brand Representation

Oracle PeopleSoft

Business Development Understanding

Active Listening

Product Promotion

Customer Service

CRM Software-Aws-Salesforce.

Microsoft Windows

Administrative Support

Typing Skills 35 Wpm

EDUCATION

Florida Atlantic University

Florida • 05/2020

BBA: Administration

PROFESSIONAL SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem- solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

ACCOMPLISHMENTS

Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

WORK HISTORY

Atla Ressources - Customer Service Representative

Remote • 01/2021 - 10/2023

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answering and making calls to clients to learn about and address their needs, complaints, and other issues with products or services

Follow-up with customers on any outstanding matters and provide additional assistance as needed.

Slavic401k - Customer Service Representative

FL • 02/2018 - 12/2020

Answered constant flow of customer calls with minimal wait times.

Provided primary customer support to internal and external customers.

Recommended products to customers, thoroughly explaining details.

Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Cultivated customer loyalty, promoted repeat business and improved sales.

Home Depot - Sales Representative

FL • 06/2015 - 01/2018

Increased sales by offering advice on purchases and promoting additional products.

Achieved monthly sales goals by promoting product benefits.

Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.

Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.

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