alexis bailey

Newark, DE *****

ad5b7j@r.postjobfree.com

+1-302-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Barclays - Wilmington, DE

February 2022 to Present

• Receiving inbound phone calls, email and chat from customers and servicing their needs effectively and efficiently

• Listening and establishing rapport with our customers

• Adhering to all compliance regulations and security policies, completing audit documentation as required

• Demonstrating knowledge about products and services via both written and verbal communications

• Using computer software applications to properly service customers’ accounts Resolution manager/elite/luxury

Barclays - Wilmington, DE

February 2022 to Present

Banking resolution manager,data entry, escalated chats. Salesforce/Alvaria and workforce knowledge. Customer Service Call Center Representative

NAVIENT/XTEND HEALTHCARE - Delaware, NJ

Present

Live chat and email representative

scheduling appointments

call center

customer service

work from home

Warehouse Worker

Amazon - Middletown, DE

September 2015 to July 2018

stocking product on shelves and pallets,receiving items and counting for stocking, meeting daily quotas performing general warehouse activities.

CSR - Customer Service

Macys - Christiana, DE

August 2014 to August 2016

answering phones

Helping customers with anything that was needed to have a wonderful shopping experience. Education

High school or equivalent in business

Newark High School - Newark, DE

August 2010 to June 2014

Skills

• Cleanliness,Dependable,Efficient,Enthusiasm,Flexible,Flexible Schedule,Follow Instruction,Friendly,Initiative,Multitasking,Organization,Politeness,Positive Attitude,Professional,Reliable,Team Focus,Team Player (2 years)

• Customer Service Skills, computer literate, great typing skills, answering phones, customer service,

(3 years)

• Warehouse Associate

• Shipping Receiving

• General Labor

• Warehouse Experience

• RF Scanner

• Microsoft Word

• Customer service

• Windows

• Microsoft Office

• Assembly

• Microsoft Access

• Analysis skills

• Live Chat

• Help Desk

Awards

I finished over 100 volunteer hours in high school

May 2014

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