PROFESSIONAL SUMMARY

With more than ** years of combined experience, with a minimum of 10+ years of experience reporting directly to senior management with a proven track record of C-level executive support, in large corporate environments. Strong ability to streamline processes, maximize efficiency, and foster professional relationships within organizations. Team player committed to excellence in service.

EDUCATION

University of Phoenix - 4/2017

MBA: Business Administration -Concentration in Global Project Management – Honor Society GPA 3.8

Coursework in Business Administration, Project Management and Marketing

University of Phoenix – 6/2014

BBA: Business Administration - Management – Project Management

SKILLS

Exceptional interpersonal skills

Prepare internal and external corporate documents for C-level executives

Performance driven /Results oriented.

Attention to detail.

Contract negotiation

Account Management · Analysis

Fully bilingual English/Spanish

Strong written and verbal communication skills

High degree of ethics and professionalism

Corporate Event Planning and project management

Project Management

Emotional intelligence, calm under pressure

Strong customer service & stakeholder liaison

Financial Analysis

Creative and self-motivated

Uphold a strict level of confidentiality

SAP S4/HANA, ETQ, A/P, Vendor Request, PO’s

Advanced Microsoft Office skills

Project Management

EXPERIENCE

Global Transportation Analyst -Global Supply Chain & International Transportation Claims– 1/2022-Present

Avanos Medical Devices, Alpharetta, GA – Contractor

Streamlined freight claims process implementing Cargo Claims and Refusals for Avanos Medical

Established EzClaims platform software to manage all of Avanos Claims domestic and International inbound and outbound claims.

Oversee all aspects of filing of freight claims, management of claim incidents and transactions throughout the reconciliation process and ensure accurate receipt of payments.

Negotiated with Carriers best possible outcome for claims approvals.

Excellent relationships with carriers such as: Fedex Freight, Fedex parcel, UPS, SAIIA, Estes, others

Recuperated over 1.8 million in lost shipments and overages.

95% of claims approved with over $250,000 in payments.

Great internal and external stakeholders’ relationships

Streamlined freight claims process implementing Cargo Claims and Refusals for Avanos Medical

Negotiated with Carriers best possible outcome for claims approvals. - Excellent relationships with carriers such as: Fedex Freight, Fedex parcel, UPS, SAIIA, Estes

Recuperated over 1.8 million in lost shipments and overages - 95% of claims approved with over $250,000 in payments.

Excellent internal and external stakeholders’ relationships

Identifying overages and returning to distribution center, Investigate, issues related to quantity shortages, damaged product, missing freight delivery, cargo loss damaged claims and shippers load and count reports prior to submitting a claim.

Global Transportation Executive Administrative Assistant -Global Supply Chain and Logistics–2/2021-2/2022

Avanos Medical Devices, Alpharetta, GA – Contractor

Support Global Logistics, Distribution, & Transportation Director

File and manage all inbound & outbound claims process on behalf of Avanos with the freight carrier.

Work closely with DC and carrier on

Investigate and research damaged and lost cargo claims across multiple carriers.

Process PO’s on SAP and updates on EtQ.

Work closely with Global logistics, Transportation, Distribution, Trade Compliance, Customer Service and Finance.

Compile and analyze data to produce transportation weekly claim and KPI reports.

Support customer service in investigating consignee reports of loss and damaged returns.

Access and navigate through electronic databases, analyze data and update reports.

Attend weekly transportation meeting conference calls through Microsoft Teams

Track and update Neomed Global inbounds tracker

Upload Global logistics reports, files and data to share-point.

Administrative Assistant – Procurement - 4/2020 – 12/20/2020

Kimberly-Clark, Roswell, GA. contracted services with US Tech Solutions

Administrative support on various projects for Global Procurement Team

Assist with calendar and travel itinerary.

Compose documents, letters and general communications.

Compile & analyze US, EMEA & LATAM supplier geographic data to produce reports to management.

Report to Procurement Management all status and updates of EtQ Company Supplier profiles

Communicate with global and international team members to update vendor/supplier company profiles.

Participate and assist Procurement and Quality Team with pending EtQ projects.

Work closely with Quality Assurance and IT for accurate profile manufacturing and supplier update

Executive Administrative Assistant /Office Manager – 2/18 -6/18

America 2030 Capital, LLC, Kennesaw, Ga

Management and administration of all office procedures and implementation.

Lead multiple financial and/or operational functions within the business unit.

Ensure effective office operations, oversee various tasks in conjunction with the General Manager and CEO.

Research investment brokers and foreign investment opportunities

Effectively manage multiple projects and tasks to meet deadlines.

Maintain and address facility management needs including, but not limited to office supplies, mail and general building maintenance.

Follow up on projects as needed.

Sales Operations Analyst/ Administrative Assistant - 8/2013 – 11/ 2016

Mallinckrodt Pharmaceuticals/ Guerbet Medical Devices, St. Louis, MO and San Juan, Puerto Rico

Assist Director of Strategic Investments and VP Commercial sales operations

Worked closely with the international executive leadership teams in the implementation of organizational change processes in the sales strategic and commercial initiatives.

Participated in the project transition team that successfully implemented the new customer service platform of for customer accounts during the transition periods from Mallinckrodt to Guerbet

Successful re-alignment of medical device leasing programs leading to accurate tracking of assets.

Assisted the sales executive team with the enforcement of contractual sales of over $6M/yr.

Supported sales representatives and ensured maximum profitability and compliance with company policies.

Prepared and analyzed customers profitability reports to submit to finance for approvals.

Composed and reviewed customer contracts and made recommendations for new customer accounts.

Processed commercial office, government and IRS yearly permits, registrations and certifications.

Managed and optimized complex executive calendars and coordinated travel logistics.

Coordinated the marketing and annual convention activities.

Transitioned to permanent position at Mallinckrodt Pharmaceuticals on 6/15

Assisted Latin America Business Managers and Director of Strategic Investments.

Coordinated medical device and contrast media trainings for sales representatives.

Managed and maintained highly confidential, sensitive and non-routine information.

Performed moderately complex research and analysis to support business operations.

Processed expense reports, travel expenses and reimbursements.

Conducted research to gather materials and agendas for all executive-level meetings.

Participated in various customer service and sales project implementation.

Administration Manager 11/2011 – 2/2013

DJ Steel Dies, Corp – Toa Alta, PR

Managed all areas of manufacturing, purchasing, quality control and operations.

Established and implemented departmental policies and procedures.

Processed employee payroll, holiday, sick and vacation days

Strong liaison with government officials, commerce and exportation representatives

Property management and contract monitoring

Created company's first employee manuals including training and development policies

Performed accounts receivable duties, invoicing, research chargebacks, discrepancies and reconciliations.

Negotiated pricing with vendors, purchase order and invoicing, kept track and replenished inventory.

Executive Assistant, 1/ 2008 – 11/ 2011

Attorney Sergio Radisson Legal Office – San Juan, Puerto Rico

Administrative office management.

Resolved problems and inquiries.

Modified and reviewed documents and reports.

Scheduled and coordinated meetings, appointments and travel arrangements.

Supervision of legal assistant personnel.

Assisted customers with legal documentation.

Contacted clients to schedule appointments and discuss the progress of cases.

Executive Assistant for the President J.E. Fernandez, CEO and CFO 5/2003 – 10/2007

Oriental Bank and Financial Group – San Juan, Puerto Rico

Coordinated Executive Board of Directors monthly, quarterly and yearly meetings and presentations.

Assisted the CFO in all financial reporting, presentations and investment relations areas.

Collection and distribution of statistical/financial information.

Managed the President and CEO's complex travel arrangements, investor road trips and social activities

Participated and supported team building initiatives and overall support for maintenance of organizational culture and employee morale.

Distributed company-wide announcements booked conference rooms and coordinated catering for annual staff development forum.

Participated in various on-going projects for banking and mortgage banking departments.

Assisted Senior VP of Banking Division

Compiled reports and created presentations for meetings.

Coordinated activities, commercial branch visits, quarterly and yearly sales staff meetings.

Assisted training department with preparation of training materials and logistics.

Supported the SVP in all sales and service activities to ensure maximum productivity, profitability and compliance with company policies and procedures.

ACCOMPLISHMENTS

Completed reduction of annual employee training costs project by 25 % by implementing new company division policies and E-training materials

Negotiated the reduction of over 150K in taxes and late charges with government and city officials

Processed all business licensing renewals of commercial permits and registration projects for Mallinckrodt

AFFILIATIONS

Member of Delta Mu Delta International Honor Society in Business Lambda Sigma Chapter

Member of the Worldwide Notable Alumni Association.

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