ANGELA WIDMAN-ANDERSON CAPM

Flowery Branch, GA **542

ad5b74@r.postjobfree.com 856-***-**** www.linkedin.com/in/angiewidman/ PROJECT / PROGRAM MANAGEMENT ANALYST

Training Project Management Data Management

Optimize national territory management, triage field service support, and design and deliver standardized management and customer service training programs. Contribute structure and consistency in procedures and training, ensuring highest quality service. Extensive experience in the implementation of Oracle service.

Lead and guide cross functional team to meet project time lines and deadlines. Demonstrated project management skills to facilitate on-time and cost-efficient project completion. Find, develop and expedite solutions promptly, decisively and fairly, earning respect and accolades from employees, executives, vendors and customers.

Areas of Expertise:

Leadership Oracle Management Implementation Testing PROFESSIONAL EXPERIENCE

CLIENTSFirst Consulting, Virtual 2015 – Current

Advanced Data Quality Professional

Assist clients in maintaining accurate information in Client Relationship Management (CRM) systems. Facilitate CRM success for law firms and attorneys with superior client-service skills and a focus on accuracy and attention to detail.

NCR, Duluth, GA (Virtual) 2013 – 2015

Project / Program Management Analyst

Led data-gathering effort for migration of entire U.S. service team to Oracle Scheduler. Partnered with 150 territory managers representing 7 districts, determining optimal locations for customer engineers. Created unique questionnaires and MapPoint files for each territory.

• Met 2-week deadlines for each territory by gaining buy-in and cooperation of territory managers early, leaving ample time for corrections, cleansing and sign-off.

• Mediated territory conflicts in collaboration with senior managers.

• Acted as “go-to” resource for territory managers, providing feedback regarding questions during implementation.

CANON SOLUTIONS AMERICA, Jamesburg, NJ 1999 – 2013

(Formerly Canon Business Solutions, Inc.)

Data Management Supervisor 2008 – 2013

Oversaw Oracle service data operations, providing data quality and productivity support of 1200 service technicians. Established and enforced team performance standards for service set-ups and processes, managing 1 direct report. Triaged service issues and managed ITG ticket system, coordinating fixes and enhancements with Oracle business processing re-engineering team. Led training for Oracle, ADS and ES400 smartphone applications and appointed as Oracle lead during ANGELA WIDMAN-ANDERSON ad5b74@r.postjobfree.com PAGE TWO CANON SOLUTIONS AMERICA (Continued)

major company acquisitions / mergers.

• Developed more efficient new-hire and termination process by creating platform in partnership with human resources.

• Improved performance tracking of service technicians and enhanced data access, productivity and customer service by creating standard management training on Oracle.

• Reduced touch points necessary in completion of workflow as lead functional and user tester for new mobile application.

• Identified and resolved source of issue causing 90% call failure, returning system performance to full operability.

• Allotted additional time for executive reporting by cross-training direct report in system administration.

• Maintained employee engagement and workforce morale through deliberate communications and strategic conversations during office closures due to acquisition.

• Optimized service resources, even during acquisitions, by presenting territory set-up recommendations to local service management quarterly. Dispatch and Call Center Supervisor 2000 – 2008

Managed 35 employees. Delivered training programs, teaching Oracle.

• As turnaround agent, developed cohesive, loyal, high-performing team within months through focused communication and relationship-building efforts.

• Esteemed as key Oracle subject matter expert through self-training and team instruction during implementation.

• Created how-to guides for customer and technicians – still used by company today. EDUCATION

− Master of Science, Psychology, University of Phoenix, September 2015, GPA 3.81

− Bachelor of Science, Business Management (Minor in Management), University of Phoenix, 2012, GPA 3.6

PROFESSIONAL DEVELOPMENT

− Project Management Resource, Villanova University, July 2016

− Mastering Project Management, Villanova University, August 2016

− PMP Exam Prep, Villanova University, October 2016

− CAPM Certification − Six Sigma Yellow Belt Certification

− Oracle 11i/10g

− Excel Level 3

− Management Essential Skills

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