Human Resources Customer Service

Maria L. Mapp

** ******** ******

Cordele, Ga. **015

Cell: 229-***-****

*************@*****.***

Objective: Seeking a full-time position as a Customer Service Representative. Education: Rasmussen College-Online, Ocala, FL

Associates in Health Information Technology

June 15, 2019

Central Georgia Technical College, Macon, Georgia

Medical Coding Certificate

Jan-Dec 2008

Qualifications: Great communication skills, problem solving, active listening, technical knowledge, patience, adaptability, and empathy. Provided clerical and administrative support to medical office staff. Human resources and payroll experience, billing and coding experience, processed documents, filed papers, answered telephones, and other office duties.

Dec 2022- Warner Robins Pediatrics Dentistry

Feb 2023 Billing Specialist

● Maintained financial records for reporting.

● Scheduled patients.

● Accounts receivable.

Nov 2019- Crisp Regional Hospital

Dec 2022 Patient Account Physician Biller/OR Secretary

● Billed insurance claims for Pediatrics, Gastroenterology, and ENT.

● Provides support to the Surgical Dept.

● Preparing surgical packets.

Jan 2019- Sumter County Health Department-Temp

Nov 2019 Administrative Support

● Provides administrative back up support.

● Registering patients for various services.

● Scanning and faxing documents.

May 2016- Pinehill Nursing Center, Byromville, Ga

April 2018 Administrative Assistant, Medical Records Clerk, Central Supply Clerk

● Entered payroll data.

● Attended daily department head meeting.

● Ordered medical supplies for facility.

● Maintained medical charts.

Oct 2011- Crisp Regional Hospital, Cordele, Ga.

July 2016 Certified Patient Access Clerk

• Collected personal and confidential information from patients.

• Collected and post payments.

• Data entry.

• Maintained confidential charts.

• Answered and transferred inbound calls.

May 2009- HomeNurse Inc. Cordele, Ga.

July 2011 Home Health Aide

• Assisted patients with personal care.

• Performed house duties such as cleaning, cooking, and running errands

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