Help Desk Technical Support
Resume:
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ROEL JIMSON LIM
Cell #: +639*********
*************@*****.***
CAREER PROFILE
A skilled, knowledgeable and qualified computer networking professional with knowledge of networking languages and applications. Also has valuable BPO work experience with a respectable international financial company. Seeking a challenging position in order to utilize my knowledge in a renowned organization. SUMMARY OF SKILLS
IT Professional with proven expertise in supporting—and optimizing performance of workstations, peripherals, operating systems, networks, systems, hardware, and software; including installation, configuration and preventive maintenance. Resolved network connectivity issues. Excellent English communication skills. Ability to quickly grasp new concepts, technologies and environments. Demonstrated ability to work under pressure and produce. Can work well without supervision. TECHNICAL QUALIFICATIONS
Network/Protocols: TCP/IP, UDP, NetBIOS, FTP, TFTP, DHCP, DNS, ISDN, RIP, EIGRP, OSPF, ISL, 802.1Q, POP3, SMTP, IGRP,
LAN/WAN
Software: MS Office Suite; Norton Utilities; Antivirus Software Operating System: Windows 95 / 98 / XP Professional Hardware: Desktop, Laptop computers, Printers, Cisco Switches and Routers
WORK EXPERIENCE
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VURGO FISHING CORPORATION January 2008– April 2011 Talon-Talon, Zamboanga City
Help Desk Support/Computer Technician
Orchestrated installation, troubleshooting, administration and upgrades to all desktops, laptops, printers, hardware.
Taught employees in various operating systems and software applications to enhance basic understanding of computer usage.
Operate as service point-of-contact for help desk, helping to diagnose, troubleshoot, and resolve technical problems.
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Iplus Intelligent Network Incorporated Februrary 2012– January 2013 Makati City/ Davao City
On-call Support/Computer Technician
Orchestrated installation, troubleshooting, administration and upgrades to all desktops, laptops, printers, hardware.
Taught employees in various operating systems and software applications to enhance basic understanding of computer usage.
Operate as service point-of-contact for help desk, helping to diagnose, troubleshoot, and resolve technical problems.
VXI Global Holdings Inc October 2012 – March 2014
Western Union Financial Services Inc (WUFSI) account Customer Service Specialist
Processed and/or made changes on money transfers online and over the phone
Act as web technical support for online transactions
Provide support for validation or verification of transactions
Provide Tier 1 support for international transactions particularly for validations and performing information updates
IBEX Global Solutions (Philippines) April 2014 – November 2014 AT&T Blue Account
Billing and Sales Specialist
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism
Offers alternative solutions where appropriate with the objective of retaining customers’ business
Assist new customers as they complete the card activation process and provide a positive first impression of the account.
Gather all required data necessary to sell the Account products/ services
Explain product feature and benefits, thoroughly answering questions and setting proper expectations for the product and enrollment process
Accurately process information in Account's CRM system Convergys Philippines (Davao) Feb 2015 – August 2017 Spectrum Business Class (formerly Time Warner Cable) Technical Support Specialist
Responds to customer technical problems/issues related to hardware, software and networking via phone.
Assists customers by diagnosing problems and providing resolutions for technical service or care issues.
Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
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PSI Services Incorporated September 2017 – March 2019 Technical Support Specialist
Responds to students’ technical problems/issues related to remote proctoring software via phone and chat
Assists students by diagnosing problems and providing resolutions for technical service or care issues.
Reviewed video recording of students during exam according to industry standards
Provide remote helpdesk support to software issues in kiosks and testing centers
AD Masters August 2020 – January 2024
Virtual Assistant
Managing emails: Responding to emails, organizing inbox, filtering important messages.
Data entry: Inputting, updating, or maintaining databases, spreadsheets, or CRM systems.
Transcription: Converting audio or video recordings into text documents.
Organizing files: Sorting and categorizing digital or physical documents.
Market research: Gathering data, analyzing trends, and preparing reports
Academic research: Conducting literature reviews, gathering sources, and summarizing findings.
ADDITONAL KNOWLEDGE and SKILLS
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Construct Cat5 Patch Cables; Termination of Cat5 cables.
Effective installation and configuration of Cisco equipments.
Configuration of TCP/IP addresses on all devices for new infrastructure
Knowledge in Zendesk ticketing
Knowledge in using Salesforce, Asana, Slack and Calendly EDUCATION
Ateneo de Zamboanga University
La Purisima Street, Zamboanga City
Bachelor of Science in Electronics and Communications Engineering October, 2008
TRAININGS, SEMINARS and WORKSHOPS
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PC Assembly and Troubleshooting
February 28, 2004
Held at Hotel Perlita, Zamboanga City
AUTOCAD 2002
July 12, 2003 to August 10, 2003
SENARD ITC, Zamboanga City
Cisco Certified Networking Associate (CCNA) modules 1,2 and 3 April 30, 2009 to November 15, 2009
E-learning Center Inc., Zamboanga City
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