Katherine Duran

720-***-**** – ad5b5s@r.postjobfree.com Linked In Profile: linkedin.com/in/kathy-duran-65540644

SAFe Certified expert – Organizational Alignment – Culture Warrior

Provide SAFe Agile SPC6-Coaching, Release/Solution Train Engineer, Advanced Scrum Master, Program/Portfolio management and communications leadership. Proven ability to orchestrate successful enterprise-wide product delivery utilizing both Waterfall and Agile methodology, with global communications. Additionally, I have over 23 years in successful IT project and program management, including extensive experience in business and technology delivery in a healthcare setting. Excellent ability to drive programs and projects to successful implementations and meet or exceed customer expectations and goals.

Strengths

●Strong SDLC cycle management – requirements through operational release

●Strong SAFe Agile Kanban/Scrum Methodologies

●Expert in SAFe Agile Coaching, Product and release management

●Jira/Jira Align/Confluence admin and trainer.

●Program and Project Budget Management

●Continuous Improvement/Delivery

●Portfolio to team alignment

●Cross Functional Team Collaborator

●Strong Teambuilder

●Process Definition and Improvement

●Cultural Warrior / Change champion

Experience - Elevance Health/Anthem/WellPoint Blue Cross Blue Shield – 9/2000 – 10/2023

Director Agile Transformation -

[January 2010 – October 2023]

SAFe Agile - SPC6 coach/STE/RTE/SM/ EPIC Owner/PMPO/Solution/Portfolio Manager Proven expert in all roles of SAFe Agile process and methodology. Simultaneously performed the role of Coach, RTE/STE and SM with Product/Solution Manager (EPIC Owner). Led large, multimillion-dollar successful program and project initiatives for Enterprise PMO, including product, member, salesforce, provider including SaaS experience, UM/CM/DM and claims efforts. Corporate Enterprise Data System design and planning and Corporate Provider Data Base system successful launches. Helped set up governance, goals and objectives for Strategy Realization, including Journey maps, objective and key results (OKR)/key performance indicators (KPI), development and aligning to corporate and division goals. As a SM/RTE/STE, primary contact for risks and issue resolution, Dependency and defect tracking and led teams through team, program and portfolio level ceremonies including DSU, ART and Solution Syncs, Demos and Retrospectives for all levels, and PIPE/Solution Intent to name a few.

Strategic Contributions

Launched 17+ Agile portfolios, 187+ agile ARTS, 4156 Agile Teams (both Scrum and Kanban) and trained over 7500 associates in SAFe Agile.

Primary trainer for Agile tools Jira/Jira Align and Confluence including writing JQL for dashboards, structure boards, integrating confluence to Jira and Jira automation.

Facilitated agile ceremonies from portfolio to team level including DSU, PI Planning, Solution intent, ART and portfolio sync’s, retrospectives, sprint planning, demos, etc.

Primary contact (POC/SME) for risks and issue resolution, Dependency and defect tracking and resolution including reporting for transparency

Key contributor in communications of IT to business strategy and goals for the portfolio and key business stakeholders; establish communications and created reports for Enterprise executive level to managerial level on progress.

Successfully created LACE and PMO for the P2B (product to Bill) portfolio including intake and change management process utilizing Jira Align, Jira and confluence to track over 450 billion dollars in project dollars.

Lead the successful completion of over 250 projects with budgets ranging from 1.8 million dollars to over 50 million. tracked ROI for each phase and made recommendations to pivot or continue every 12 – 14 weeks (1 PI = 6-7 Sprints).

Delivered Product Benefits Migration for commercial, Medicare and Medicaid system requirements through inception to delivery as part of an aggressive, $1000M program execution that was delivered on time and within budget.

Designed and implemented CIO executive KPI dashboard for Customer, Process, People and Financial metrics for $450M Portfolio

Key Results

Planned and executed quarterly PI Planning and Solution Intent ceremonies including communications, agenda planning, goals, logistics, and successful forums for global organization. These ceremonies reached over 16,000 associates in U.S., India, Philippines, and Ireland using complex streaming tools.

Established framework and process for our associates to contribute content and publish to our portfolio intranet, allowing for leadership and associates to share awards received, share news about volunteer efforts, and share technology innovations across the enterprise.

Developed and executed culture strategy to inspire associates to participate in cultural events and helped communicate and drive corporate volunteer efforts across the U.S. and India.

Managed Enterprise Database Provider System onboarding requirements and recovered troubled project to get alignment and completion of baseline requirements; drove $250K cost savings in refactoring schedule and managing consulting team.

Successfully managed $16M project from design, development and launch at Anthem for the Affordable Care Act-Comprehensive Care West implementation, allowing business to deploy its first large scale effort for managing members/providers in new healthcare reform.

Successfully led Pilot Project for Payment Innovations Program, including key data exchange with provider partners for Cost of Care program. The pilot enabled Anthem to share valuable claims and member information with large providers, such as HealthCare Partners and Monarch, to manage outcomes and reduce overall healthcare costs.

Led system design agile development teams, including off-shore Kanban and Lights-on teams. Drove planning and completion of Agile Methodology for several portfolios including UM, Provider, Product, Sales and Member.

Managed development teams for corporate enterprise data hub software; program provided a person-centric information repository that enabled simplified, holistic access to common sets of business information for over 40M healthcare insurance members.

Earlier Experience

Manager Enterprise TAG (Technical Architecture Group) 2007 - 2010

Managed 17 solution Architects and 7 Enterprise Architects. Scheduled projects based on individual architects’ skill sets. Created, coached, mentored and reviewed all solution diagrams (SCD, DFD, Heat Maps, Journey maps) for completeness. Trained architects on SAFe Agile, SDLC/SOC, HIPPA, PII/PHI, CMS and DOI regulations and guidelines.

CSR III 2000 – 2007

Claims Processor, enrolled and underwrote members, enrolled, credentialed and contracted providers and assisted with UM/CM/DM authorizations. Processed claims for IT national Accounts

Participated in requirements gathering sessions

Enrolled and underwrote members

Enrolled, credentialed and contracted providers

Processed UM/CM and DM authorization request

Created Macros and established auto process for enrolling members and providers as a BSA

Education

Barnes Business College – 1985 - 1987 Lakewood, CO

Associates Business Management/Technology

** School closed doors 10 weeks before graduation***

Arapahoe Community College - 1985 Littleton, CO

GED

Memberships, Licenses & Certifications

SAFe Agile Certified SPC6, trainer enablement’s in progress, RTE/STE, LPM, Product Manager Product Owner, Scrum Master-

PMP Certified 2004 – 2012; renewal in progress

Process Analysis/Improvement: Visio

Service: ServiceNow (Kanban/Scrum Project Management)

Agile and Lean methods: Scrum • Kanban • Scaled Agile Framework (SAFe)

Retro tools: Miro, Lean Coffee

Agile/Collaboration tools: Confluence, Jira, Jira Align, SharePoint, MS Teams

Completed Lean Certification Curriculum Requirements and Architecture discipline

Skills and Qualifications:

Servant Leader – Able to garner respect from my team and willing to get my hands dirty to get the job done.

Communicative and social – Ability to communicate well with teams.

Communication- Exceptional communication skills with the ability to influence stakeholders and articulate complex ideas.

Analytical Mindset: Strong analytical skills with experience in data-driven decision-making.

Problem-Solving: Ability to navigate a fast-paced environment and solve complex problems.

Remote: Self-motivated and able to work effectively in a remote setting.

Facilitative – Ability to lead and demonstrate value-add principles to my teams.

Assertive – Ability to ensure Agile/Scrum concepts and principles are adhered to, be a voice of reason and authority through negotiation, allow the team to have a voice while having the ability to make tough calls.

Situationally Aware – First to notice differences and issues as they arise and elevate them to management when appropriate.

Situational awareness - Ability to perceive, understand, and effectively respond to one's situation. It involves comprehending a given circumstance, gathering relevant information, analyzing it, and making informed decisions to successfully address any potential risks, hazards, or events that might occur.

SOX/ SDLC compliant expert – process documentation and apply to projects

Enthusiastic – Extremally positive high-energy. We are a team and as a team we can do anything with enough time and money attitude.

Continual improvement – Continually looking for opportunities to grow my craft, learning new tools and techniques to manage oneself and a team.

Conflict resolution – Able to facilitate discussion and facilitate alternatives or different approaches.

Attitude of empowerment – Strong believer in self-organization and growing the team to be self-governing and empowered.

Attitude of transparency – Strong desire to bring disclosure and transparency to the business about development and grow business.

Understand and facilitate the Lean-Agile mindset and concepts such as continuous integration, test-driven development, and product demonstration.

Model servant leadership and champions an agile mindset through coaching and mentoring.

Collect, analyze, and report metrics for trends and indicators.

Has a deep understanding of Scaled Agile Framework (SAFe®). I have been an SPC for 8 years, training enabled and ensure I stay up to date on all new releases of SAFe. Currently a SPC6

Expert with Jira Resource Boards, Dashboards, Filter creation, as well as familiar with Confluence. I have trained over 10K associates on Jira/Jira Align, and confluence.

Direct experience with automated regression and or system testing

Proven understand the fundamentals of iterative development.

Understand other processes and methodologies and can speak intelligently about them and leverage other techniques to provide value to a team/enterprise.

Proven understanding of the fundamentals of software development processes and procedures,

Scaled Agile (SAFe) context I am considered a leader in SDLC metrologies.

Understand the value of commitments to delivery made by a development team.

Understand incremental delivery and the value of metrics.

Expert in understand backlog grooming, burndown metrics, capacity vs velocity, and Acceptance Criteria.

Strong calibration with Architects and Stakeholders

Creating needed artifacts for development teams to build from, such as wireframes, user flows, customer journey maps, personas, and data flows.

Collaborating with UX team to ensure a seamless user experience that meets the defined requirements and on-time delivery.

Strategic Planning: Develop and implement comprehensive transition plans that outline key milestones, objectives, and timelines for transitioning.

Team Leadership: Build and lead a high-performing team of professionals, including project managers, analysts, and subject matter experts, ensuring they are well-coordinated and aligned with project goals.

Stakeholder Collaboration: Establish and maintain strong working relationships with agency officials, government partners, and subcontractors to foster effective communication and collaboration throughout the transition process.

Resource Management: Allocate and manage project resources, including personnel, equipment, and budget, to meet contract requirements and deliverables.

Risk Management: Identify potential risks and develop mitigation strategies to ensure the uninterrupted delivery of recovery services during the transition period.

Quality Assurance: Oversee the implementation of quality control measures to monitor the performance of housing inspection efforts and ensure they meet agency standards and guidelines.

Reporting: Prepare regular progress reports, status updates, and performance metrics to keep external and internal stakeholders informed about project status and outcomes.

Compliance: Ensure compliance with all federal regulations, agency policies, and contractual obligations, and address any non-compliance issues promptly.

Continuous Improvement: Identify opportunities for process improvements and innovation in disaster recovery operations, aiming to enhance efficiency and effectiveness.

Detail-Oriented: You capture, organize, and distill everything, ensuring stakeholders are always aware of a product status and project teams know what to build Program and Project Management: MS Project, Excel, PPT

Strength Finder: Leadership I Communications I Analytical Mindset I Responsibility I Problem-Solving I Continual improvement I Conflict resolution

Personal Philanthropic: Battered women’s shelter Volunteer, Pets are family to Shelter Volunteer, very family oriented, engaged in grandchildren sporting activities, Baseball, Football, gymnastics Etc.

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