Joe Montgomery

Allen, Texas ***** • C: 214-***-**** • ad5b5j@r.postjobfree.com

Area Operations Director

Director of Operations ~ Strategic Partnership Builder ~ Team Builder & Leader ~ Program Administrator

Collaborative, results-driven management professional with 30+ year career in establishing and overseeing daily operations of multi-million-dollar F&B business operations for high-performance companies throughout restaurant and food service industry. Utilize proven business insight, leadership skills, and management expertise to devise and implement strategic growth plans and financial processes to position both the company and individual restaurant locations for future success. Adept at identifying opportunities, forging strong partnerships, and deploying transformational solutions that deliver game-changing outcomes.

Areas of Expertise

·Strategic Operations Planning

·Project Management Methods

·Metric Analysis & Evaluation

·High Impact Presentations

·Food & Beverage Operations

·Inventory Tracking & Ordering

·Vendor Relations Management

·Staff Training / Development

·Budgeting / P&L Administration

·Revenue Growth Strategies

·Performance Reporting

·Team Building & Leadership

Key Skills Assessment

Team Leader – Utilizing “hands-on” management style to build, rebuild, and motivate teams to buy into the best practice operational policies and procedures, ensuring all operations deliver safe and productive work environment.

Strategic Performer – Developing and implementing high-impact training and employee development operations, collaborating with management to ensure new strategies align with shared service goals and corporate expectations.

Relationship-Builder – Possess advanced interpersonal people skills to foster an atmosphere of trust with strategic vendors / suppliers to implement quality-controlled, cost-efficient strategies that reduce costs and achieve profit goals.

Operations Manager – Committed to coaching, training, and mentoring teams to identify gaps between ‘desired’ and ‘actual’ performance and deploy tailored solutions that improve productivity and overcome obstacles.

Project Manager – Directing multiple concurrently running projects from initial concept phase to final execution; identify drivers and create actionable plans to achieve objectives.

Financial Management – Building strong financial operations, analyzing financial and operational data, and implementing strategic solutions across all business units that improve critical business operations.

Professional Experience

ACG Texas Restaurants - IHOP, Richardson, TX

Built strong career of achievement for one of the nation's largest IHOP franchisee organizations with 35+ IHOP restaurants throughout Texas with exclusive rights to develop new restaurants across a large portion of the State of Texas.

Area Director, 2006 to Present

Provide executive leadership in directing all aspects of business operations spanning finance, operations, HR, IT, and sales functions for six IHOP restaurants in the DFW market. Collaborate with the corporate executives in coordinating and managing strategic planning processes to identify growth goals, establish performance metrics, and devise/implement best practices operations to grow sales and strengthen field operations. Work closely with store management to identify gaps between ‘desired’ and ‘actual’ performance and implement both long- and short-term change solutions that ensure positive customer experience and drive company/franchise success.

Key Accomplishments:

Credited for building/rebuilding/motivating store teams to exceed all CRM goals earning ~$20M in annual sales.

Lead team to grow area sales by 6.5%, reduce food cost 20.90% and labor 15.85% and MOP $2.3M (.11%) YoY.

Recognized by senior leaders as Regional/Area training stores, skilled at identifying and developing team members and store managers to take on greater levels of responsibility as trainers, managers, GM’s, and AD’s.

Personally chosen to conduct all annual reviews for the various management teams in the surrounding area.

Proactively administer multimillion dollar operating budget, oversee all financial audits and present financial performance data and achieved budget goals to senior leadership.

Honored by senior leaders for restructuring area operations to create a more nimble/profitable operation.

Hold full responsibility for recruiting, hiring, training and coaching area and store management teams.

Constantly analyze guest feedback regarding products, prices and quality of services to identify areas that need improvement and recommend/implement solutions to improve service and respond to guest concerns in 24 hours.

Coordinate and conduct weekly and bi-weekly store visits to motivate and train teams to exceed all service/quality performance expectations in food preparation, speed of service, cleanliness and inventory control.

Brinker International, Chicago, IL / Dallas, TX

Utilized in-depth leadership skills and vast understanding of restaurant/hospitality industry to manage daily operations for multiple company restaurants including Macaroni Grill and Chaddars Casual Café.

Executive Chef / General Manager, 1996 to 2006

Leveraged “hands-on” management style to coordinate daily activities of high performing staff of 35-40 professionals, directly managing all FoH/BoH operations. Drove process to instill a sense of ownership into each employee and motivated kitchen staff, sous chefs, and servers to deliver the highest-level customer service, ensuring a positive and profitable customer experience. Built strong vendor and supplier relations, manage inventory control procedures. Interviewed, hired, trained, and coached all team members to execute all quality/sanitation best practices and ensured adherence to company protocols. Administered budgets and managed employee schedules and labor costs.

Key Accomplishments:

As Executive Chef, designed/prepared all food and drinks menus that exceeded all quality/taste expectations.

Recognized by Area Manager for consistently increasing sales and reducing overhead costs year after year.

Achieved and maintained 95%+ Guest Satisfaction rating on all weekly, quarterly and annual reviews.

Served as the “face” of the company to local community, city officials, inspectors and vendors.

Improved staff morale by retraining teams and instilling a love for cooking/serving great food to every customer.

Devised and implemented new training processes store wide in order to ensure success of each team member.

Additional experience gained as General Manager for Ground, Round Inc., West Allis, WI / Famous Restaurants, Tempe, AZ / and Village In Restaurant, Des Moines, IA

Educational Background

Marshalltown Community College, Marshalltown, IA

Associate of Arts in Business Administration

Completed Advanced “On the Job” Restaurant Management Training - Brinker International / ACG Texas Restaurants

Professional Development:

Serve Safe Management Certification

Technical Skills:

MS Office (Word, Excel, Outlook, PowerPoint)

POS Systems, TRAY, Rosnet, Talent-ref, Net Checks, Windows,

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