Rebecca Bates

**** ******* ** ** *** *, Warren, Ohio, 44485, United States • 330-***-**** • ad5b5a@r.postjobfree.com Friendly team player with outstanding customer service skills. Negotiating with customers to collect on past due accounts and reduce bad debt is a strong suit. Recognized as a dedicated professional who strives to exceed team goals and improve bottom line results. Motivated by the desire to maximize profits and meet monthly quotas. Focused

Providing 5 years of sales experience.

Proficient

Ambitious

Ready to support a growing company’s business needs by leveraging customer service experience, sales and safety training, and expansive energy. Ambitious

Account holders can be contacted by phone, mail, or email. Accomplished

Successful in exceeding performance and collection targets when leading collections teams. Health Administration - Bachelor of Science - 2028 University of Phoenix - Phoenix, AZ

Studying healthcare management and billing and coding. Nursing - Bachelor of Science

Youngstown State University - Youngstown, OH

High School - 1990

Maplewood High School - Cortland, OH

Self-motivated professional

Account servicing skills

Account oversight

Outbound telephone marketing

Highly competitive

Team training

Staff management

Customer service

Oral and written communication

Goals and performance

Interpersonal skills

Prioritizing workflows

Interpersonal skills

Change Management

Optimizing business processes

Delinquent account management

Account management

Customer rapport

Team Leadership

Problem-solving

Cold calling skills

Customer relations

PROFESSIONAL SUMMARY

EDUCATION

SKILLS

Collections Agent - October, 2021 to May, 2023

Discover Financial Services - Riverwoods, IL

Followed fair debt practices and regulatory guidelines when it came to managing the collections process. Contacted customers as soon as issues arose to immediately find resolution before problems escalated. Looked into historical data for each debt or bill. Made repeated attempts to contact customers who were severely delinquent in their payments in order to recoup lost revenue. Reduced the number of old accounts by collecting on accounts every day. Asked appropriate open-ended questions to discover prospects' needs and requirements. Handled a high volume of inbound calls related to delinquent account reconciliation. Customer Service Representative - May, 2018 to December, 2021 Alorica - Niles, OH

Used discretion and good judgment when it came to using company materials and supplies. Used a consultative sales approach to understand customer needs and make relevant recommendations. Interrogated customers and gathered data in order to better understand their needs and provide quick solutions. Provided each customer with exceptional service by listening to their concerns and answering their questions. Provided a superior customer experience in order to build a loyal customer base. Maintained a high level of professionalism and calmness with all personnel even in high-stress situations. Answered customer calls promptly to avoid long wait times on hold. Dealt with a wide range of customer service, operational, and administrative tasks every day in the insurance industry. Customer Service Manager (key holder) - November, 2016 to March, 2018 Dollar General - Warren, OH

Kept a close eye on department employees and customers to assess theft risks and maintain loss prevention goals. Created and updated weekly work schedules to meet coverage requirements, taking into account factors such as expected customer levels, planned promotions, and individual employee strengths. Reduced inventory shrinkage, drive-off, and daily cash discrepancies by closely monitoring daily operations. Taught employees how to deal with difficult customers and difficult situations. Maintained focus during busy times and delegated tasks to employees to keep the business running smoothly. Returned change and currency and processed debit and credit card payments with a 100% accuracy rate. Marked down clearance items and moved merchandise to its proper location in the store. Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager. Customer Service Manager - November, 2013 to April, 2016 Walmart Supercenter - Cortland, OH

Oversaw employees and evaluated their performance in order to identify training needs and develop precise plans for reducing process lags. Investigated and addressed common, advanced, and long-standing customer concerns in order to increase company loyalty. Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees. Evaluated the performance of various employees and encouraged team members to increase productivity. Organized financial documents, coded accounting entries for data processing, and entered daily receipts and payments into the system. Made sure that all financial documents were properly reviewed and filed. Ensured that customer service levels and company standards were consistently met. Updated customer orders from beginning to end in a timely and accurate manner. Oversaw work flow to ensure that quality service goals were met. Met with salespeople and team leaders to discuss how to communicate goals, increase revenue, and improve promotional strategies. WORK HISTORY

Machine Operator - October, 1991 to August, 2005

Kennametal Inc. - Orwell, OH

Kept equipment running smoothly by performing routine maintenance tasks like lubricating and cleaning components. Set appropriate stops and guides to specified lengths as indicated by scale, rule, or template. Followed company and OSHA safety rules and regulations when it came to machine maintenance and work area cleanliness. Fabricated large and small parts according to drawings and put them together as needed. Read and interpreted blueprints and operation sheets for work to be done. Made sure the production area was safe and accident-free. Was in charge of keeping an eye on the machine and diagnosing any issues that arose. Made certain that all health and safety regulations were adhered to. Set up and ran honing machinery to produce high-quality products for the automotive, agricultural, and aeronautics industry. References

Shaye Tinney

Discover Financial Services

Co-worker

740-***-****

Sarah Lowe

Paralegal

School-mate

330-***-****

Terry Barnett

Discover Financial Services

Previous supervisor

540-***-****

ADDITIONAL INFORMATION

Contact this candidate