Customer Service United States
Resume:
CHRISTEL BAUTISTA
MEDICAL RECEPTIONIST HOUSTON, UNITED STATES 346-***-****
DETAILS
Houston
United States
**************@*****.***
SKILLS
Computer Skills
Adaptability
Communication
Effective Time Management
Ability to Multitask
Ability to Work Under Pressure
Microsoft Office
Fast Learner
Bookkeeping Skills
Ability to Work in a Team
Communication Skills
Customer Service
EMR systems
LANGUAGES
Spanish
PROFILE
Dedicated Medical Support Assistant with a proven track record of providing superior assistance to medical personnel for the last ten years. Bringing forth excellent customer service skills and an understanding of the medical industry and important medical terminology. Experienced in providing administrative support to health care facilities and performing tasks such as maintaining patient records, updating patient accounts, and handling all patient and facility correspondence. A very humble person, bilingual, caregiving, understanding, hardworking, and fast learner. EMPLOYMENT HISTORY
Eye Lash Tech at Mona's Lashes, Houston, Tx
June 2023 — March 2024
Trained customers on the proper use of lashes. Create beautiful, eye-catching illustrations for clients. Market my own product all over social media. As well as scheduled appointments.
Front Desk Receptionist at Medical Allied, Houston, Tx March 2023 — May 2023
• Scheduled and coordinated meetings and appointments for staff and clients
• Processed incoming and outgoing mail and packages
• Maintained an organized reception area and ensured all visitors were greeted in a friendly and welcoming manner
• Monitored and maintained office supplies and equipment
• Assisted with the setup and maintenance of office technology
• Verified insurance coverage and collected payments for services rendered
• Updated and maintained patient information in the electronic health record system
• Entered patient data into the practice management system
• Ensured the accuracy and confidentiality of all patient records
• Assisted with administrative tasks such as filing, photocopying, and faxing Dispatch at J K Transport USA LLC, Houston, Tx
April 2020 — February 2023
• Operated a two-way radio to communicate with dispatch and other couriers
• I worked with Owner Operators in the trucking industry, negotiating deals with brokers.
• I booked loads, input all data entry, faxed over paper work, organized reception, organized all e-mails incoming and outgoing. As well as verified all pay forms were completed after unloading at the end of destination. Medical Assistant/ Front Desk at Convenient Urgent Care, Houston,Tx May 2018 — April 2020
• Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner
• Prepared and maintained medical instruments, equipment, and supplies
• Assisted healthcare providers in examining and treating patients, including setting up examination rooms and preparing patients for exams
• Performed basic laboratory tests, such as drawing blood and administering EKGs
• Administered medications, including injections, and monitored patient responses
• Collected and recorded patient medical histories
• Entered patient data into electronic health records (EHR) systems Medical Assistant at Family Medical Group, Houston, Tx November 2016 — April 2018
• Entered orders for laboratory tests, x-rays, and medical supplies
• Answered patient inquiries and provided patient support
• Scheduled appointments and managed patient flow
• Assisted physicians with patient examinations and treatments
• Performed blood work.
• Triaged patients, translated spanish speakers, as well as helped in the physical therapy department.
Customer Service, Booth Keeper at Food town, Houston, Tx June 2013 — September 2016
• Processed accounts payable and accounts receivable transactions in an accurate and timely manner
• Assist managers on work flow, giving out lunches to cashiers and break time.
• Assist as well customers with complains on purchasing wrong items.
• Took in cashier's teals, kept count on money flow, entry information in the computer system, and had the vault ready for the next day.
• Answered phone calls
EDUCATION
Medical Assistant Certification, Remington, Houston, Tx August 2014 — April 2015
High School Diploma, Aldine High School, Houston, Tx August 2009 — May 2013
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