Store Manager Customer Service

Elizabeth Gomez

713-***-**** ****************@******.***

PROFILE SUMMARY

Result-oriented Retail Store Manager at the corporate store of Metro by T-Mobile with over 3 years of sales experience. Proven top performer with a track record of exceptional sales results in a nationwide retail setting. Adept in leading a dynamic team, consistently surpassing sales targets, optimizing operations, and implementing strategic initiatives to drive substantial growth. Notable achievements include the highest individual sales performance, maintaining an average of $35,000+ in monthly accessories sales. Eager to leverage sales expertise, I am applying for the role of Inside Sales Representative, poised to bring proven success in exceeding targets, strong communication skills, and a customer-centric approach to drive success in the T-Mobile for Business Channel. CORE COMPETENCIES

Proven Sales Excellence: Demonstrated top performance in a nationwide retail setting, achieving the highest individual sales performance and maintaining an average of $35,000+ in monthly accessories sales.

Leadership and Team Management: Successfully led a dynamic team consistently surpassing sales targets and optimizing store operations. Relocated to manage the corporate store, implementing strategic initiatives for substantial sales growth.

Operational Optimization: Implemented strategic merchandising initiatives, utilized data analytics for trend identification, and streamlined operational processes, enhancing overall efficiency and reducing costs.

Customer-Centric Focus: Recognized for outstanding customer service, with skills in active listening, persuasive communication, and a commitment to equal opportunities within the team.

Adaptability and Relocation Experience: Successfully navigated relocation challenges, showcasing adaptability and resilience in assuming roles such as Store Manager and Sales Representative.

Multi-Dimensional Skill Set: Possess a comprehensive skill set including retail sales, team leadership, interpersonal communication, and a proven ability to exceed sales targets. SKILLS & KNOWLEDGE

Sales Expertise

Great Customer Service

Selling To Customer Needs

Interpersonal Communication

Retail Sales Skills

Team-Leading Skills

Training & Development

Inventory Management

Adaptability

Multi-Tasking

Active Listening

Problem Resolution

Retail Management

Communication Skills

Operational Efficiency

Strategic Planning

PROFESSIONAL EXPERIENCE

Retail Store Manager Feb 2023 – Present

Arlington, Texas (Corporate Store)

Relocated to Arlington and assumed the role of Retail Store Manager at the corporate store of Metro by T-Mobile.

Spearheaded a dynamic team to ensure store operations, compliance, and surpassing sales targets to meet company objectives.

Optimized sales rep schedules, managed customer escalations, and promoted team equality.

Diligently work towards surpassing sales and "big 5" targets, with a relentless focus on delivering exceptional customer service.

Implemented strategic merchandising initiatives to optimize product visibility and drive sales growth.

Utilized data analytics to identify trends, refine inventory management, and enhance overall operational efficiency. Store Manager Jan 2022 – Feb 2023

Houston, Texas

Promoted to Store Manager, led comprehensive oversight of compliance, operations, sales, and customer service.

Attained and exceeded sales targets, ensuring high-quality sales and delivering exceptional customer service.

Collaborated with management to surpass overall sales goals.

Streamlined and optimized operational processes, enhancing overall efficiency and reducing costs.

Launched impactful marketing initiatives, resulting in increased foot traffic and boosted sales.

Instituted tailored training programs for staff, elevating team performance and fostering a culture of excellence. Sales Representative Sep 2021 - Jan 2022

Metro by T-Mobile, Houston, Texas

Launched my tenure as a Sales Representative at Metro by T-Mobile, driving impactful results.

Captivated customers with persuasive communication, achieving consistent sales targets.

Amplified brand visibility by executing dynamic promotional campaigns.

Pioneered innovative sales approaches, contributing to the team's overall success. REFERENCES

References available upon request.

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