Roselinda Curtis

* ********* **

Deptford, NJ ***96

ad5b44@r.postjobfree.com

610-***-****

Healthcare Admissions Advisor

Career Objective

Exceptionally dedicated and professional Healthcare Administrator with a superb record of patient support and excellent customer service satisfaction. Expert in explaining complicated company insurance, and enrollment requirements to clients. Able to function well independently and in coordination with other academic staff members. Kaplan University, Masters, Degree: Higher Education Peirce College, Philadelphia, PA, BS Degree: Business Management (Academic Award) Professional Experience

Fox Rehabilitation-CareCloud MTBC 07-2019 to Present Client Services Coordinator (remote)

Receive incoming and outgoing calls to the practice from referral sources and patients.

Assist with inquiries and provide customer service excellence

Clarify patient statements, details through analysis of system and billing activities

Perform patient intakes and new referrals, and private pay referrals

Review, update, escalate, and/or handle open issues in a timely and accurately.

Handle insurance coverage and benefits.

Obtain home health discharges.

Obtain missing demographics

Verify insurances and request authorization, both per-and post admit.

Perform audit of all patient referral data.

Contact clinical and marketing staff to help resolve and assist with needs.

Meet weekly goals and metrics

EMS Systems

All-State Career School-Lester, PA 12-2016 to 06-2018 Admissions Counselor

• Built relationships with incoming students to help each admissions requirements.

• Communicate with potential students via telephone, or email, to build rapport and assist with the initial portion of the application process.

• Showed campus to prospective students and answered questions about courses and facilities.

• Completed student enrollment documents and assisted with registration.

• Interviewed applicants one-on -one to glean vital information about goals and motivations.

• Process student applications including communication, scheduling and participating interviews, arrange

• faculty contacts, and manage all incoming supporting documents.

• Maintained privacy of student information and followed college requirements.

• Proficient in creating liaison with different departments within a school setting.

• Computer - MS Office Suite and MS Project, and Campus-Vue.

• Engaged in monthly corporate training for job requirements.

• Managed caseload of students and tracked documents progress DaVita Village Health- Malvern, PA 07-2015 to 07-2016 Enrollment-Admissions Counselor

Responsible for processing patient enrollments and admissions for assigned region.

Responsible for handling all inbound and outbound calls and service related issues from both the practices and account executives.

Responsible for making service calls to newly enrolled physicians.

Responsible for assisting with re-educating practices via phone or in person when regarding system, process or procedure changes.

Monthly metric sales goals proactively communicate with practices and account executives regarding delays in patient enrollment.

Achieved a continuous improvement aware after 6 months of employment. Home Helpers of South Jersey – Turnersville, NJ 11-2014 to 07-2015 Marketing/Home Care Manager

In-Home consultations with potential clients and their families

Maintain relationships with existing referral sources

Attend weekly administrative meetings

Meet with referral sources, business to business

Create and present Marketing Power Point presentations Fresenius Medical Care-Berwyn, PA 7-2012 to 7-2014 Patient Data Vascular Access Flow Coordinator

Administration and organization of data for vascular access flow programs

Scheduled calendar events and meetings.

Scheduled travel arrangements

Provide a broad range of administrative support to the National Director of Education

Coordinate data for area/regional vascular access flow programs

Obtaining, collecting, and reporting of data for vascular access flow programs for multiple area/region locations. Kaplan Career Institute Formally 11-2006 to 12-2011 CHI Institute-Broomall, PA

Admissions Counselor

• Built relationships with incoming students to help each admissions requirements.

• Communicate with potential students via telephone, or email, to build rapport and assist with the initial portion of the application process.

• Showed campus to prospective students and answered questions about courses and facilities.

• Completed student enrollment documents and assisted with registration.

• Interviewed applicants one-on -one to glean vital information about goals and motivations.

• Process student applications including communication, scheduling and participating interviews, arrange

• Faculty contacts, and manage all incoming supporting documents.

• Maintained privacy of student information and followed college requirements.

• Proficient in creating liaison with different departments within a school setting.

• Computer - MS Office Suite and MS Project, and Campus-Vue.

• Engaged in monthly corporate training for job requirements.

• Managed caseload of students and tracked documents progress.

• Trained new Admissions Counselors.

SPECIAL SKILLS: Microsoft Outlook, Microsoft Office, Microsoft Word, Microsoft Excel, MacBook, CRM, Campus Vue, Sales Force, Kronos, Lotus Notes, Microsoft Power Point, Internet, Knowledge of Medical Terminology, Transcription, Typing 70 wpm

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