Monique Williams

Douglasville, GA *****

ad5b3j@r.postjobfree.com

+1-678-***-****

Work Experience

CSR - Customer Service Representative

Genpact - Atlanta, GA

September 2022 to October 2023

Truist bank Fraud Department. Review and maintain individual’s accounts assuring all information is accurate, safe and secure. Answer inbound call concerns of banking fraud or misleading activity. CNA - Certified Nursing Assistant

Serenity Behavioral Health Systems - Douglasville, GA May 2018 to August 2022

• Turning or moving patients

• Gathering medical supplies

• Bathing patients

• Grooming patients by brushing their hair, teeth, shaving them, etc.

• Feeding patients and documenting their food and liquid intake

• Checking vital signs such as blood pressure and heart rate

• Answering patient calls

• Documenting information

• Cleaning rooms and bed linens

• Stocking supplies

• Assisting with some medical procedures

• Safety procedures

• Transporting patients

Phone Operator

UPMC Health Plan Insurance Services Division - Pittsburgh, PA January 2017 to March 2021

Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.

Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

Route emergency calls appropriately. Page individuals to inform them of telephone calls, using paging and interoffice communication equipment. Relay and route written and verbal messages. Support Services Transporter

Serenity Behavioral Health Systems

August 2015 to 2016

Providing transportation for senior citizens and disabled. Receive dispatch followed by reporting to location of clients.

Call Center Representative

Pittsburgh International Airport - Pittsburgh, PA

November 2006 to August 2012

Call center agent for Pittsburgh International Airport. Providing customer service to customers in regards to flight redirects, lost and found concerns, generally typical airport concerns and questions. Offering exceptional customer service techniques.

Front Desk Coordinator

Spring Hill Suites Hotel- - Pittsburgh, PA

January 2010 to April 2012

Front desk attendant responsible for making reservations, guest relations, answering multiple phones, shipments, processing payment information.

Patient Care Coordinator

Home HealthCare Staffing - Pittsburgh, PA

December 2003 to April 2011

Contacting and recruiting clients looking to receive or gain knowledge of our service. Providing exceptional service to elderly and the disabled who are looking to transition to our company for assistance in care and or living. Also keeping documents of all previous and current clients who are partnering with our agency.

Client Service Consultant

MELLON FINANCIAL SERVICES - Pittsburgh, PA

October 2003 to May 2005

Customer Service, Account management. Processing new and expired passports for customers. Placing calls of reminder for eligibility and new applicants. Education

Bachelor's in Business Administration

Strayer University-Georgia - Douglasville, GA

January 2021 to Present

Diploma in High school graduate

Peabody High School - Pittsburgh, PA

1998 to 2002

Skills

• Microsoft Office, Word, Excell, OPERA. (3 years)

• Guest Relations Experience

• Hospice Care

• Delivery Driver Experience

• Guest Services

• Home Care

• Word Processing

• Nursing

• Recruiting

• Caregiving

• Medical office experience

• Typing

• Medical scheduling

• Insurance Verification

• Medical Records

• Front Desk

• Medical Billing

• Customer service

• Typing

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