Administrative Assistant Customer Service

Karla G. Fernandez

***** ******** ***. #**

Tustin, California 92780

949-***-****

E-mail: *****@*******.***

Summary: Bilingual administrative professional with over 10 years

experience, strong technical and customer service skills.Proficient

with words, Expertise working with diverse clientele.

Job History:

Job Title: Personal Assistant / Office Manager / Home health Care

Employer: Paul Penrose

Length:8/2020 to 12/ 2022

Duties:

●Personal Care

●Drive Mr. Penrose to and from Dr. appointments

●Constant communication with Mr. Penrose dr’s

●RX Management

●Manage household Service and repair works

Job Title: Administrative Assistant

Employer: Jon Channels Law Firm, Santa Ana, CA

Length: 3 years

Duties:

• Managed calendars and schedules for three attorneys in family and immigration law practice • Prepared accurate legal documents and filed documents at court

• Provided immigration fingerprinting and translated for spanish speaking clients

Job Title: Administrative Assistant

Employer: Al Lemas. CPA, Lake Forest, CA

Dates: 1/06 to 7/06

Duties:

● Customer Service

●Scheduling

●Assisted with preparing taxes and payroll for outside company’s

Job Title: Administrative Assistant

Employer: Aylor Insurance Agency, Lake Forest, CA

Dates: 07/06 to 10/09

Duties:

• Answered phone calls

• Daily downloads from Mercury system

• Write and quote new auto policy

• Call customers if policies have expired or canceled.

• Assist agents

• Process payments for clients

• Run commissions statements every month

Job Title: Administrative Assistant / Office Manager

Employer: A2Z Construction Lake Forest, CA

Dates: 1/06 to 7/06

Duties:

• Customer Service

• Prepared Invoices according to the jobs that were done

• Processed Employees payroll

Job Title: Receptionist / Case Worker

Employer: Fidelity Tax Relief

Dates: 3 years

Duties:

• Answered incoming calls and directed to appropriate department

• Handled new clients intake paperwork

• Submitted clients paperwork to IRS to gather history of department

• Promoted to case worker and had own case loads

• Called clients to keep them updated on their cases

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