Marquita Hoskins

**** * **** ******

Chicago, IL 60636

815-***-****

ad5b2k@r.postjobfree.com

Objective:

Seeking a growth position in the capacity of an Office Support Assistant, within general business or medical office environment, bringing the following experience, skills, and attributes to bear:

•Extensive experience working in the general public, educational and medical office

settings.

•Interface well with others at all levels, including patrons, patients, professionals, children and students.

•Professional and hardworking with excellent interpersonal communication, customer service and office support skills.

•Proficient Windows 2003, MS word, Data Entry, CRT, and Medical Terminology.

Professional Experience:

Assembler RHM Staffing/Powerstop 12/2022-06/2023

Bedford, IL

Warehouse environment picking automotive parts for customer’s orders.

Had to be detailed, follow metrics and production.

Sumitted to Supervisors daily.

Required to lift 20-180lbs+.

City Carrier Assistant United States Postal Service 07/2016-07/2018

Oak Park, IL

Routes or cases all classes of mail in sequence of delivery along an established route

Reports to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment.

High emotional IQ. Quality Assurance. Used hand held electronic device to track delivery of customer items. Reported any damage or harmful activity while on route. Provided assistance to customers seeking assistance about anything regarding their mail distributing service.

Temp Customer Service Rep Commonwealth Edison 05/2015-12/2015

Oak Brook, IL

Typically work in a call center spending the majority of time on the phone.

Handled incoming calls from customer: setting up new accounts, scheduling inspection and repair services and responding to general inquiries about the utility company.

Made outbound calls to survey customers and perform any other follow-up steps necessary. Upon completing training, maintained comprehensive knowledge of all company products, services, policies, and procedures, including the computer software programs utilized on the job.

Benefit Specialist Randstad Staffing (Aon Hewitt) 09/2014-01/2015

Lincolnshire, IL

Answered inbound calls from participants.

Played a dynamic role when working internally with teams to resolve issues.

Entered appropriate information into a computer system to assist participants to receive health and welfare benefits.

Answered all questions Participants had about their coverage and the cost.

Assisted with billing questions, questions about LOA, Cobra, Define contribution and Define Benefit.

Customer Service Representative Xerox (Verizon Wireless) 04/2014-09/2014

Bolingbrook, IL

Used a computerized system, responded to customer inquiries in a call center environment.

Responded to telephone inquiries and complaints using standard scripts and procedures.

Gathered information, researches/resolved inquiries and logged customer calls.

Communicated appropriate options for resolution in a timely manner. Informed customers about services available and assessed customer needs.

Provided functional guidance, training and assistance to lower level staff. Provided assistance with training and performed troubleshoot support to lower level staff.

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Education

Medical Assistant/Phlebotomy Olympia College Diploma-2004

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