Edith Ojo

SUMMARY

Hard-working,dedicated professional with 2years experience of Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Solid team player, positive attitude and proven skill in establishing rapport with clients. Motivated to contribute to company success. committed to providing exceptional support and ensuring customers satisfaction through effective communication and problem solving.

EXPERIENCE

TNJ Global Services LLC - Customer Service Representative

Houston, TX • 01/2021 - 08/2023

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Developed strong relationships with customers by providing personalized assistance and support.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Developed strong customer relationships to encourage repeat business.

Set up and activated customer accounts.

Assisted customers with making payments or establishing payment plans to bring accounts current.

ACTIVITIES AND HONORS

Traveling,News,Cooking and Gym

REFERENCES

References available upon request.

CONTACT

ad5b1x@r.postjobfree.com

346-***-****

Houston, TX 77042

WWW: Bold Profile

SKILLS

Inbound and Outbound Calling

Product Knowledge

Appointment Scheduling

Paperwork Processing

Data Collection

Complaint Resolution

Active Listening

Receiving Support

Minute Taking

Computer Proficiency

Call Center Operations

EDUCATION AND TRAINING

High School Diploma

Greater Tomorrow Group of School

Nigeria • 02/2004

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