Medical Assistant Front Desk

P O Box *****, Macon, GA ***** 478-***-**** ************@*****.***

Manika E. Warren

Objective

To gain a full time position in which I may utilize my current skills while learning new skills and operating as a dedicated team player while aligning myself for a leadership position.

Experience

06/2018 – Current Houston Healthcare Warner Robins, GA

Certified Medical Assistant (Dr. Olena Klindukhova)

Open office run all controls and power on all equipment - Assist with Front Desk procedures – Check in/out, collect copays, appointment scheduling

Back Office triage patients, collect vitals and interview patients E-Clinical

Collect blood work and inhouse A1c, venipuncture, assist in Thyroid Biopsy, process specimen for shipping and preparing Biopsy report for physician completion

Patient education: insulin injections, blood glucose testing, applying continuous glucose monitoring systems

Answer calls, obtain medication prior authorizations, fax referrals (in and out)[RAI treatment and Surgery referrals]

Alert physician of inpatient consultation request

Relay test results to patients, prescription refills

Work with pump representatives to help with pump approvals and scheduled training

Download Ultrasound images and upload and prepare template in chart

Train all new team members

Assemble orders for supplies

9/2017 – 2018 Physician Consultants of GA Macon, GA

Front Desk

Open Clinic side of patients replenishing beverage counter, turning on the television and all other devices.

Count and verify cash box, clear fax inbox and scan/fax all returned documents from the physician

Check in/out patients collect copays, arrange referrals, schedule patient visits and procedures with E=Clinical

Operated switch board directing all incoming calls and collecting mail.

Perform end of day balance and turn in to the physician and scan copy to biller.

04/2017 – 09/2017 Houston Diabetes and Endocrine Associates

Medical Assistant

Pull patients to the back office, take vitals and interview patients for the physician.

Perform venipuncture in office and run inner office blood test

Download diabetic pumps and meters

Obtain prior authorizations and refill medications

Assist with biopsy exams

7/2015 – 3/2017 Middle GA Heart and Vascular Macon, GA

Medical Assistant (Dr. Olena Klindukhova)

Pull patients to the back office and interview for physician E-Clinical

Perform venipuncture, in house A1c

Assist in biopsy procedure

Refill medication and obtain Prior authorizations

Download diabetic meters and pumps

Assist pump representatives with pump approvals

Referrals for RAI Treatments and Thyroid and parathyroid surgeries

2/2013 – 7/2015 Neurology Associates Macon, GA

EMG,EEG,VER TECH

Front desk- check patients in/out, collect any copays and complete data entry of patient information of patient’s credentials. Schedule referrals and ensure patient understanding.

Process orders and make referrals and complete pre certs and insurance verification.

EMG testing for any nerve damage.

EEG testing for abnormal brain wave activity

VER testing for visual disturbances

Scan documents and fax via E Clinical

7 – 12/2013

Office Team

Macon, GA

Administrative

I helped to start a physician’s office from day one in applying to more than 25+ insurance companies and securing contracts and credentialing with hospitals. Providing customer service excellence in scheduling patients, filling prescriptions, referring to different specialist and procedures, answer phones, fax, file, medical records, vitals. Assisting with sutures and medication injections, pre certs and insurance verifications working both front and back office.

Assisting in major inventories and company logistics.

I solely provided billing and coding, and following up on aging reports of 30-day cycles co-pays and daily deposits.

04/2002 – 12/2009

Employment Matchmakers

Macon, GA

Medical Assistant

I assisted with the check in/out of a schedule of 20 to 30 patients a day, file charts and pull charts for the next day, and fax request for prescription refills.

I worked as a freight processor, preparing products to be returned to the vendors. In 6 months, I was promoted to Quality Assurance where I went through and checked the freight behind 25 workers and then shrink wrapped and prepared for manifest.

Solicit donations for charity in monetary forms of over $3,500.00 and prizes valuing over $1,500.00 in 4 weeks.

06/2008 – 07/2009

Houston Healthcare

Warner Robins, GA

Patient Care Tech 1

Proving to be a true team player, I placed patients presenting to the Emergency Room on a patient tracker for the nurse to triage for medical services.

Collecting specimens and vital signs and updating the patient status in the hospitals computer system. I also helped to transport patients to different radiologic procedures and assisted the technicians when needed.

I also scheduled shifts with inpatients where I assisted with daily hygiene, meals and linen changes. I also posted changes in the hospital’s computer system. I began training as a unit secretary. In Meditech

06/2003 – 11/2007

New Horizon Primary Care

Macon, GA

Medical Assistant/Back Office Coordinator

Provided efficient customer service in scheduling an average of 25 to 45 patients a day for doctor visits, therapy and ultrasounds. Verifying insurance for all patients that are seen, collecting co-pays and co-insurances. I also maintained medical records, transcribing physician’s notes for multiple attorneys. Balancing charges and payments posted and making daily deposits.

I was solely responsible for all pre-certs and referrals. While operating a 3 line phone system, fax and copy machine.

In the back office, I maintained a medication closet with more than 50 various medications for several diagnosis. I efficiently kept an ample supply of office and medical supplies.

In the lab performed inner office test (Western Blot Allergen Test, Cholestech, HgbA1c and Affirm). I performed most all venipuncture and submitted to three different labs following each ones protocol. I assisted the doctor with inner procedures such as vaginal procedures, incision and drainage, weight loss program, suture removals and ear wash.

Education

01/2001 – 12/2002

Central Georgia Technical College

Macon, GA

Medical Assistant/Medical Receptionist

4.0 GPA

NCCT NCMA License 483893 current

08/2012 Associates of Applied Science Degree

Medical Assistant Diploma (2001)

2006 M E D Macon, GA

Certificate for Medical Billing and Coding

2012 Georgia Work Ready Certified

Level Gold

References

References are available on request.

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