Help Desk Information Technology
Resume:
Joseph Whitt
*** ****** ***, ********, ** *****
*******@****-*****.***
Information Technology / Networking Assistant
Prepared to deliver current education and training in computer-science applications delivered through positive, enthusiastic “can-do” attitude, and trainability.
Technical and Computer Skills
C++ Java Computer Logic Design
SQL Python Computer Architecture
Visual Basic Excel ERWin Data Modeler
Microsoft Access PowerPoint Sailpoint
CompTIA Network+ Cisco ICND1 Cisco ICND2
Education
Springfield College Springfield, MA
Bachelor of Science: Computer Science 2015 Concentration: Software Development
Minor: Business Management
Work Experience
Children's Friend and Service Providence, RI
Help Desk Associate Mar 2023 – Jun 2023
Troubleshoot hardware and software-related problems for colleagues
Take incoming phone calls and create tickets to document service provided
Allied Digital Services - Citizens Bank Johnston, RI
Technology Support - Deskside Technician Jul 2021- Sep 2022
Troubleshoot hardware and software-related problems for colleagues
Set up all required computer hardware at desks for colleagues to use
Documented help desk requests and resolutions
Decommissioned older/unused hardware as it was replaced
Traveled to branch locations to troubleshoot banking hardware
Citizens Bank Cranston, RI
IT Security Intern – Contract Work May 2017 – Sep 2017
Modified computer security files to incorporate new software, correct errors, and/or change individual access status
Monitored use of data files and regulated access to safeguard information in computer files
Managed Active Directory which included user access control and user account creation
Fidelity Investments Smithfield, RI
Systems Services & Support Analyst – Contract Work Oct 2015 – Dec 2015
Handled user account access and permissions, added and removed accounts; assisted
with account-based services and requests
Coordinated and linked the computer systems to increase compatibility so that information may be shared
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