Joseph Whitt

*** ****** ***, ********, ** *****

401-***-****

ad5b1a@r.postjobfree.com

Information Technology / Networking Assistant

Prepared to deliver current education and training in computer-science applications delivered through positive, enthusiastic “can-do” attitude, and trainability.

Technical and Computer Skills

C++ Java Computer Logic Design

SQL Python Computer Architecture

Visual Basic Excel ERWin Data Modeler

Microsoft Access PowerPoint Sailpoint

CompTIA Network+ Cisco ICND1 Cisco ICND2

Education

Springfield College Springfield, MA

Bachelor of Science: Computer Science 2015 Concentration: Software Development

Minor: Business Management

Work Experience

Children's Friend and Service Providence, RI

Help Desk Associate Mar 2023 – Jun 2023

Troubleshoot hardware and software-related problems for colleagues

Take incoming phone calls and create tickets to document service provided

Allied Digital Services - Citizens Bank Johnston, RI

Technology Support - Deskside Technician Jul 2021- Sep 2022

Troubleshoot hardware and software-related problems for colleagues

Set up all required computer hardware at desks for colleagues to use

Documented help desk requests and resolutions

Decommissioned older/unused hardware as it was replaced

Traveled to branch locations to troubleshoot banking hardware

Citizens Bank Cranston, RI

IT Security Intern – Contract Work May 2017 – Sep 2017

Modified computer security files to incorporate new software, correct errors, and/or change individual access status

Monitored use of data files and regulated access to safeguard information in computer files

Managed Active Directory which included user access control and user account creation

Fidelity Investments Smithfield, RI

Systems Services & Support Analyst – Contract Work Oct 2015 – Dec 2015

Handled user account access and permissions, added and removed accounts; assisted

with account-based services and requests

Coordinated and linked the computer systems to increase compatibility so that information may be shared

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