Web Designer Customer Service
Resume:
ad5b18@r.postjobfree.com
www.inclouddesign.com
*** **** *****. ************, **.
C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Web Designer/Business Management
Web Design/Developement
Adobe Master Suite
Microsoft Office Suite
Certified Alcohol Drug Abuse Counselor
AdCare Educational Institute
2013-2014
CADAC/Psychopharmacology/Ethics
Associates Degree
Quinsigamond Community
2013-2015
Applied Arts/Computer Science
Owner/Web Designer
Incloud Design
Incorporating a client's color scheme and layout for the overall design. Coding the navigation for a client's website for the best UE (User Experience), and UI (User Interface) to assure visitors will be able to find what they need with as little effort or difficulty as possible.
Designing buttons, icons, and other needed graphical elements for the design. Creating Mock-Ups of the design until meeting the customers approval. Eliminating any functionality issues that may arise and assuring that all links internal and external are functioning as intended. Providing a service retainer in order to keep websites maintained and up to date. Be sure that all changes or revisions are backed up on a constant basis in order to avoid any loss in website activity due to complications. Maintain an excellent line of direct communication with all clients so upon their needs there is always someone available to solve any problems with ease. Through SEO (Search Engine Optimization) and marketing techniques keep constant records and logs in order to assure their website is a wise investment. Staying current with technology both onscreen and behind the scenes. Sales and assembly of custom designed computer systems (PC, Mac). 2013-PRESENT
My name is Robert Caron a.k.a (Bobby C), I am 50 years old, single, never married with no children. Over the years I have had a multitude of employment experiences including but not limited to the hospitality industry. My skills as a current business owner include client engagement, problem solving, managing the success of several different businesses through website design, keeping records of hosting start and end times to avoid interruption of any services. The restaurant industry was a big part of my life through my twenties including restaurant/bar management. My objective at this point is to use my education and experiential background to move forward in a career that will eventually lead to my retirement when the day comes. L A N G U A G E S
English
French
Spanish
R O B E R T C A R O N
T I M E L I N E O F C A R E E R S
Crisis Intervention Counselor
AdCare Hospital of Worcester
Having an understanding of typical problems caused by grief and loss. Knowledge of available social services and government aid programs to assist in helping different individuals through their problems with substance abuse or symptoms of depression or potential of suicide.
Genuine, compassionate listening skills provided in a Professional manner to help clients make healthier choices and decisions in their life. Pre-assessment of a crisis in the early, critical stages of development. Recognizing the difference between emotional disturbance and a true crisis. Evaluating issues with environmental and how it effects emotional state. Understanding a variety of personalities in people from all walks of life. Being genuinely personable with clients without being in any way judgemental. Having the ability to handle multiple circumstances at one time under pressure. Ability to de-escalate situations when there is possibility of a violent outcome. 2014-2016
ad5b18@r.postjobfree.com
www.inclouddesign.com
100 Rita Place. Jacksonville, NC
C O N T A C T
R O B E R T C A R O N
B A C K G R O U N D T I M E L I N E
W O R K E X P E R I E N C E
E X P E R T I S E
R E F E R E N C E S
Very organized, meticulous in all
aspects of life and employment.
Genuinely personable and enjoy
being around and helping people on
a regular basis solving problems.
Take a lot of pride in my work and
other projects and hobbies I enjoy.
Ability to learn new things without
much trouble at all, actually love to
learn new things regularly.
Computers, programming, and
software are second nature to me.
Dedication to my work is inevitable.
Working in a team environment and
being ethical to one another is of
utmost importance.
Client relations and customer
support via phone, email, and text.
Brad Oslund
ad5b18@r.postjobfree.com
Susan Howe
ad5b18@r.postjobfree.com
Bartender/Bar Manager
PostHouse Raw Bar/Grille
Maintaining inventory of all beer, liquor and bar supplies (inventory). Create and maintain bar food and drink menu accordingly. Scheduling for all staff including kitchen, front of house, and bartenders. Assuring restaurant and bar are always well kept and clean to specifications. Paying close attention to customer drink amount, behavior, and sales. Budgeting and monitoring costs per shift to adjust inventory. Plan special occasions and events in order to provide seamless service. Entertainment scheduling prior to an event and pricing for cover charge. Managing POS (Point of Sale) systems and upkeep of office software. Knowledge of all liquor laws and levels to avoid any unlawful incidents. 2009-2013
Server/Bartender/Manager/
Assistant General Manager
R.J. Gators of Stuart
Serve customers food and beverages in a friendly and helpful manner. Provide specific details of available foods and beverages to help patrons with their selection in order to have their most enjoyable dining experience. Work with teammates to assure dining room and service stations are equipped and ready for a successful shift before and after the rush. Communicate with bar and kitchen on specific needs of a customer in a friendly and patient manner.
Maintain a sanitary and well kept work area and bus tables throughout the patrons dining and course completion. Prepare seating for next guests. Always check on customer to see how everything came out for them and provide them with any condiments, refills or any needs they may have. Deliver check appropriately after dessert has been offered or completed and follow procedure as given by management. Always welcome them back. Always provide bar customers with a pleasant experience and offer food. Keep a clean and sanitary bar and be aware of stock, replenishing as needed. When new staff is noticed be sure to give them an overview of how service station works so they are comfortable with the environment. Keep bar well stocked and clean and instruct service staff kindly of needs. Delegate tasks politely to staff, train, discipline, and at times terminate. Focus on suppliers for bar and restaurant needs, negotiate pricing. Organize all future orders, contracts, and invoices while keeping track of upcoming needs throughout the entire office, kitchen, bar, and front of house. Prepare for new employees including scheduling, training, uniforms, and meetings to introduce them to the staff in order to properly introduce them. Process and deliver payroll in a timely manner for entire restaurant staff. Always know exactly where the restaurant stands as far as supplies and needs. 1995-2008
R O B E R T C A R O N
C O V E R L E T T E R
I'm Robert Caron but go by Bobby. I recently moved to Jacksonville, NC from Worcester, MA. My goal as of now is to get settled and find gainful employment. My background consists of three career types. While growing up my parents owned a bar and I would help out cleaning and stocking the bar but never worked there as a bartender because they thought it was conflict of interest. A seed had been planted and I really wanted to bartend. Soon after high school I moved to Florida and started my journey in the hospitality industry. A week in Stuart, FL. and I was hired at R.J. Gators of Stuart. This is what started my mission to grow in the hospitality industry. My employment started as a server, which I loved, but what I wanted was to bartend. In six weeks I was behind the bar and accomplished what I thought was my goal. Before long I was bar manager and six months later service manager. At the time we had an outstanding General Manager who was pulled to another store that was opening thus there became an opening for General Manager. That position was filled by someone with seniority over me. I was then placed as Assistant General Manager. I loved the job and thought I'd never leave until one day there was talk of them shutting down and a regular customer (Jon Kren) was opening the PostHouse Raw Bar & Grille and asked me to come work with him. One led to another and after 13 years I left R.J. Gators. As far as I know R.J. Gators reopened five years later. The PostHouse was a new experience and I loved it. Unfortunately after a few years they closed down and opened another place in Jensen Beach (Crawdaddy's). I never went to work there but instead moved back to Massachusetts where my next stage of development started as a Substance Abuse Counselor at AdCare Hospital. An ironic turn from serving alcohol to helping people get sober and stop drinking booze or taking drugs. It was an enlightening and rewarding experience helping people in need that I will never forget. Last but not least, throughout the years I gained a lot of knowledge in computers and design. At the end of 2012 I went to school for Applied Arts. During my schooling one of the projects was to create a company including all branding, advertisements, graphics, and so forth. This fictional company is now Incloud Design of which I own and run as a sole proprietor. I love my small company but am looking for a career change and employment with a well established company of which I can advance with and retire from when ready. T O W H O M I T M A Y C O N C E R N,
S I N C E R E L Y,
R O B E R T J . C A R O N
Robert Caron
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