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Mental Health Customer Service

Location:
Wysox, PA, 18854
Salary:
$15
Posted:
April 28, 2024

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Resume:

MICHELLE CHANDLER

**** *. **** **, **** PA*****

OBJECTIVE

I am applying for the position of Casual Adoption Caseworker.

EXPERIENCE

Fine Wine and Good Spirits, Towanda, Pa

July 2018 to present

Clerk/Cashier/Shift Runner

Work as a cashier, Stock shelves, Complete task as assigned customer service, basic cash handling, have been trained in wine sales and spirit sales. At times have been put in the position to run the shift where I where I have been in charge.

Robert packer hospital, Sayre, Pa

November 2016 to February 2018

Health Assessment Specialist/Crisis Worker

Performed crisis evaluations on patients that came in to the emergency room and did consults on in patient for mental health assessments. All evaluations on patients had to be put into the computer also consulted with psychiatric doctors to determine if the patients needed to be admitted to the Behavioral Science Unit or to be discharged home with follow up for outpatient care and primary doctor.

Bradford County Mental Health

Intensive Case Manager

June 2014 to January 2017

Provided specialized case management to mental health consumers, assisted mental health consumers with daily task that may have needed to be done also assisted them to get to and from mental health appointments and/or medical appointments. Also assisted mental health consumers to complete necessary benefit paperwork or other type of personal paperwork that may have needed to be done. Assisted with getting getting mental health consumers job training or education.

Maintained required professional knowledge and job skills attended and participated in required educational programs for or intensive case managers.

Housing Outreach Case Worker

2008 to June 2014

This was a McKinney-Vento Housing Grant Program

Identify persons who are unsheltered and have a serious mental health illness through direct outreach activities and through reports/referrals from shelters police churches and the local welfare offices.

Initiate contact and establish a working interaction with the unsheltered homeless for the purpose of providing assistance with attaining adequate shelter and access to needed services.

Establish and maintain positive productive working relationship with the mental health offices welfare office and other service providers to help to provide resources to those who are experiencing homelessness.

Conduct active outreach to the homeless provide specialized case management assistance to them once they are in housing and assist with addressing issues that put them at risk.

Other duties as applied to the homeless and their educational medical/ mental health and spiritual needs.

Army National Guard

Medic/physical fitness coordinator/counselor

2003 to 2010

Primary job, medic cared for sick and injured persons, Conducted physical fitness training and monitored members during testing. Military members would come to me with issues that may concern mental health or educational questions pertaining to find colleges or trade schools.

Secondary job, Logistic supply clerk ordered parts for military vehicles, maintain files for supply orders and maintain service members military driving licenses. Dispatched military vehicles to service members when needed.

Bradford County Children and Youth Services

Case Worker

2006 to 2008

Trained to become a state certified children and youth caseworker, worked with families that were risked with losing their children, did abuse investigations, monitored family and the progress of the home and the children. While working at children and youth had to assist families to receive services the family would need to maintain their children within the home. Maintained case files pertaining to the family and their progress. Also trained to become an adoption caseworker where I would have to determine if the children needed to be taken from the parents permanently, Then would have to do paperwork to terminate parental rights. Work closely with the court system throughout my time at Bradford County children and youth services.

EDUCATION

Bachelors of Social Work with Minors in Sociology and Psychology

Mansfield University, Mansfield Pa

2003 to 2006

Associates in Human Services

Corning Community College Corning NY

2000 to 2003

Athens High School, Athens PA

General studies

1983 to 1987

SKILLS AND TRAININGS

Microsoft Office, Excel, Microsoft Word, Typing, HIPAA, Customer service, cash handling, child welfare, individual and group counseling, motivational interviewing, mental health counseling, medication administration, behavioral therapy crisis management, program development, curriculum development, group therapy, meeting facilitation, motivation interviewing, medical office experience, medical terminology, public speaking, intake interviewing, Medical records knowledge, hospital experience, and childcare.

Military Service

1989 to 2010

US Navy 13 years, National Guard 7 years

Certification and License

1st Aid, CPR, AED

Notary



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