Customer Service Financial Analyst

KAMINI PURI

**********@*****.*** • 201-***-****

Summary

I am a detail-oriented professional with a strong background in financial analysis and administrative management, skilled in leveraging ERP systems like SAP to enhance op- erational efficiency. My expertise in financial/accounting concepts, combined with my ability to manage multiple priorities and my strong analytical skills, positions me as a valuable asset in fast-paced environments. I excel in providing budget analysis support and have a proven track record of improving customer experience through effective com- munication and meticulous attention to detail.

Experience

Administrative Manager June 2013 - Present

Swissport Cargo

•• Effectively managed multiple projects and prioritized tasks, demonstrating strong ana- lytical and organizational skills.

• Resolved complex customer service issues quickly and professionally, showcasing my at- tention to detail and excellent communication skills.

• Collaborated with colleagues, clients, and vendors, utilizing my interpersonal skills to foster positive relationships and streamline operations. Financial Analyst November 2007 - April 2013

Amex

•• Collected and analyzed financial data, identifying trends and discrepancies, which high- lights my strong analytical skills and understanding of financial/accounting concepts such as CapEx/OpEx.

• Utilized advanced Excel functions, including pivot tables and VLOOKUPs, to streamline data entry and analysis, demonstrating my proficiency with critical financial tools.

• Managed expense claims for the Italian and UK markets, providing budget analysis sup- port and showcasing my ability to work independently in managing multiple priorities. Education

Master of Business Administration (M.B.A.) in Business April 2005 Himachal University, India

Skills and Accomplishments

•• Skilled in ERP systems, including SAP, demonstrating my ability to adapt and learn new systems efficiently.

• Experienced in budgeting and financial reporting, with a focus on improving operational efficiency and cost reduction.

• Proficient in Microsoft Office, especially Excel, for data analysis and financial modeling.

• Strong project management skills, capable of leading teams and managing workflows to meet organizational goals.

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