GRACE ONYANGO

+254*********

ad5b05@r.postjobfree.com

***-*****,

Kisumu

SKILLS

● Telephone operations

● Front office management

● Stock records and reconciliation

● After-sales service

● Report writing

● Administration support

● Monitoring & Evaluation

● Research

● Data entry

● Data analysis

● Group management

● Community Mobilization

EXPERIENCE

Feb 2022-Dec 2023, Customer Service Relationship Officer/Admin-SolarNow Services(K) Ltd,Kisumu, Kenya.

In charge of external and internal client welfare.

Managing client Facebook and WhatsApp pages.

Generating leads and following up on the leads.

Guiding and receiving guests.

Checking client’s order request and ensuring timely stock delivery.

Coordination of service and installations of solar units.

Managing Toll-free incoming and outgoing calls.

Stock take and dispatch of stock to clients.

August 2020-January 2022 Service Officer-SolarNow Services(K) Ltd,Kisumu -Kenya.

Follow-up on client service cases,installations, and after-salesservice.

Lead Generation.

Management of Facebook and WhatsApp pages.

Continuous support of different desks to ensure timely customer service.

Receiving and directing guests.

Managing calls: inbound and outgoing calls.

Receiving and directing emails.

June 2017-August 2020 Customer Service Officer-SolarNow Services(K)Ltd,Kisumu-Kenya.

Filing clients' documents.

Scheduling clients' appointments.

Receiving incoming and outgoing calls.

Addressing and escalating clients' complaints.

Doing after-sale calls to gauge clients' satisfaction.

Planning all technical and after-sale service.

Monitoring clients' payments and issuing invoices to clients.

Updating clients' information on the company's administrative ERP system.

Report writing.

Managing Solarnow Facebook account.

Receiving and directing guests.

Coordination of all activities that directly lead to clients' satisfaction from timely stock dispatch to installation of the stocked system.

Front office management.

Handling Sharing clients' both difficult invoices and and happy payment clients. receipts September 2016-May 2017: Administrator-Tutor,Yolifa Institute of Business Studies,Kisumu-Kenya.

In charge of school administrative operations.

In charge of student welfare.

Offered tutorial classes-social studies department.

Tasked Ensured with timely proper material planning disposal of all semester activities and course outlines. September 2015 -December 2015: Intern, National Bank of Kenya,Nairobi-Kenya.

Filed client’s documents.

Retrievals of document and performed data entry.

Ware house management.

Proper labeling and naming of documents.

Issued invoices and receipts to clients.

November 2012-March 2013: Intern, Ministry of Gender Service and Social,Kisumu-Kenya.

Group registration.

Training of community-based groups.

Community project monitoring and evaluation.

Engaged in group conflict management.

Issuing of group certificates to registered groups. March 2013-July 2013: S e c r e t a r y, Sparknet Auctioneers Service, Kisumu-Kenya.

Performed front office work,

Welcoming directing guests.

Telephone operations.

Typed office documents.

EDUCATION

2015-2015: Certified Graduate Program,Kenya Institute of Bankers-Nairobi,Kenya. 2 0 1 0 - 2 0 1 4 : Degree in Sociology,Moi University-Eldoret,Kenya. 2009 - 2 0 0 9 : Computer Studies,Maseno University of Information Technology-Kisumu,Kenya. 2004 -2008: Kenya Certificate Of Secondary School (KSCE),Kisumu Girls High School-Kisumu,Kenya. 1996 -2004: Kenya Certificate of Primary Education (KCPE),Mathew Ondiek Primary School-Kisumu,Kenya. REFERENCE

1. MR. APOLLO

MINISTRY OF GENDER AND SOCIAL SERVICES

MOBILE:072*-***-***

2.MS.RHODA IMALI SALAMBA

SOLARNOW SERVICE (K) Ltd,

Mobile: 070*******

3.

MR. MZUNGU SAMASON

SPARKNET AUCTIONEERS SERVICES

MOBILE: 070*-***-*** / 072*-***-***

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