Medical Billing and Coding Specialist
Resume:
COURTNEY CASTAGNE-MCCAVIT
ad5azd@r.postjobfree.com
CastagneVirtualServices.com
Indianapolis, IN, USA EST
SUMMARY
Since 2019, I have worked part time as a virtual assistant by performing administrative and management tasks, medical billing and coding, medical billing reconsiderations, invoicing and billing, and social media management. I have mostly worked for non-for-profit agencies and small businesses. I have more than seven years of experience performing administrative tasks both in an office environment as well as remotely, and I am looking to move back into a position of medical billing and coding.
From Jan 2015 to August 2019, I worked for the State of Indiana as a Family Case Manager for the Department of Child Services. In my capacity as a family case manager, I often was assigned to work with medically fragile children and their families to ensure these children received the ongoing medical care they needed, while they were being transitioned to permanency. In addition to working closely with the DCS attorneys, I also had to submit billing for Medicaid expenses, approve invoices from the assigned providers, and get court permission for medical procedures; while remaining in compliance with HIPPA.
From September 2019 through August 2021, I did medical billing and coding in Epic, completed re-bill considerations, and bookkeeping in QuickBooks; remotely for Windsor Work Care, a medical clinic group in Indiana. I really enjoyed this work but my contract ended when the owners decided to start selling their clinics in preparation for retirement. From August 2019 until currently, I have worked both onsite and remotely with a nursing tutor, Rhoda Sommer (One On One NCLEX Tutoring), and her tutoring staff as their office manager in Indianapolis, IN. Additionally, for the past six months I have been working with local two therapy practices (Changing Tides Counseling, Humming Bird Mental Health) to complete credentialing, assist with scheduling, invoicing, complete insurance checks for verification, and medical billing and coding through Simple Practice.
I enjoy working in the medical field, and have completed online medical terminology and medical billing and coding course through IU Northwest. Lastly, I have obtained my medical billing and coding certification (CBCS) through the NHA.
EDUCATION
Albion College
Completed May 2012: Bachelors of Arts Degree
Sociology and Anthropology Major
Gender Studies Minor
Criminal Justice/ Pre-Law Concentration
Indiana University Northwest
Completed Jan 2024: Medical Billing and Coding Online Course
Certified Billing and Coding Specialist (CBCS) Certificate – National Healthcareer Association
EXPERIENCE
Castagne Virtual Services LLC.
Indianapolis, IN
Virtual Assistant Aug 2019 - Present
Email and Schedule Organization
Social Media Management
Client Account Management
Office & Remote Administration, and Management
Medical Billing and Coding
Bookkeeping, Billing Accounts, and Invoicing
Proofreading, Editing, and Email Campaigns
SKILLS
Over 7 years in customer/ client experience
Over 4 years of customer/ client account management
Remotely manage an office for a tutoring agency
Email and phone communication to customer/clients for billing, scheduling, and ongoing service satisfaction
Managed Facebook pages and groups
Created content and scheduled out posts for Facebook and IG
Bookkeeping with QuickBooks and Wave
Medical billing and coding with Epic and Simple Practice
Medical invoicing, insurance checks and verification
Insurance credentialing
Medical billing reconsiderations and appeals
Project management
Windsor Work Care
South Bend, IN (remote)
Medical Re-bill Reconsiderations Specialist Sept 2019 – Aug 2021
Adjusted and resubmitted medical invoices
Updated and corrected medical billing codes
Provided EOB
Reached out to patient's insurance companies on their behalf
Bookkeeping in QuickBooks for all of Windsor Work Care's four medical clinics
SKILLS
2 years in medical billing reconsiderations and appeals
2 years in medical coding
2yrs in medical billing
2yrs experience with EHR, Epic
Bookkeeping in QuickBooks
Department of Child Services
Indianapolis, IN
Family Case Manager – Ongoing / Permanency July 2015 – Aug 2019
Court coordinator March 2017 - Aug 2019
Observation of family home(s)
Placement of children
Preparation of court documents and reports
Maintaining case notes and reports
Engaging families during Child and Family Team Meetings
Implementing services and providers to assist in the well-being and reunification of clients with their families
Overseeing providers to ensure the clients are receiving vital services aimed at reunification
Working with the DCS legal team on their respective court dockets to ensure court hearing coverage for other case managers is present
Peer coaching new hires to ensure a smooth transition and preparedness for their position
SKILLS
Case management through overseeing providers to ensure the clients are offered and receiving vital services aimed at reunification
Face to face contact with children and clients through monthly visits and Child and Family meetings to engage all parties in working towards reunification
Preparation of court documents, case notes, and reports on a time sensitive schedule
Safety planning
Case management
Project management
Department of Child Services
Indianapolis, IN
Family Case Manager – Assessment January 2015 – July 2015
Assessing reports of child abuse and neglect
Conducting interviews
Observation of family home(s)
Placement of children
Preparation of court documents and reports
Maintaining case notes and reports
Engaging families during Child and Family Team Meetings
Implementing services and providers to assist in the well-being and reunification of clients with their families
Overseeing providers to ensure the clients are receiving vital services aimed at reunification
SKILLS
Engagement with clients and children through face to face contact in initial visits and Child and Family meetings to engage all parties in working towards placement, resolutions, and reunification
Preparation of court documents, case notes, and reports on a time sensitive schedule
Safety planning
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