Mimi Brown

Summary

Performance-driven and dedicated with 7 years of experience in being a trainer, supervisor, and customer service expert in high volume call centers and 9 years of office management experience. Looking for a position in the customer service or administrative industry that’s provides an opportunity for growth in a fast- growing company.

Education & Experience

Associate of Arts (AA): Psychology

Southeast Community College – Lincoln, Nebraska (3.6 GPA) Experience

Office Manager November 2013 to Currently

Same Dirt Different Day- Lincoln, Nebraska

• Assist in finding new contracts and satisfying the current ones.

• Aid in hiring employees, making schedules and approving changes.

• Check inventory and order supplies.

• Insure work sites are safe and up to standards.

Accounts Trainer December 2006 to October 2013

Dell – Lincoln, Nebraska

• Trained new hires and multiple personal on day-to-day operations such as, answering calls, retrieving customer data, making changes to accounts, processing and supporting clients and requests.

• Cross-trained experienced workers on non-financial and financial processes.

• Refined and developed standardized training curriculum and procedures based on company needs. Customer Service Representative II January 2006 to December 2006 Dell – Lincoln, Nebraska

• Answered incoming calls regarding insurance accounts with a courteous and empathetic attitude.

• Handled 90+ incoming calls daily

• Met monthly productivity of 115% on phones and160% on processing, higher than the company requirement.

• Resolved supervisor calls as requested by supervisor.