NANCY H. WALL

813-***-**** • ad5axq@r.postjobfree.com

Senior Global Leader • Business Strategist & Consultant • People, Program & Project Manager International Facilitator • Learning Experience Innovator • Coach & Mentor

PROFESSIONAL EXPERIENCE

IBM CORPORATION 1999 - Present

Senior Learning Strategist - IBM Consulting

Lead global, high-performing teams to design, develop and implement measurable initiatives.

Manage $14M+ internal budgets/vendor agreements to drive learning strategies.

Support 40K+ practitioners by executing technical, sales, consulting and soft skills learning solutions.

Drove $4M+ in savings by optimizing financial and operational management.

Career/Skills Consultant Manager – IBM Talent Solutions and People Analytics

Championed career, skills and learning strategies to develop IBM talent.

Achieved 90% implementation approval leveraging inference data and analytics to prioritize opportunity identification and issue resolution.

Strategic Learning Initiatives Global Program Manager – IBM Global Learning

Designed first IBM Learning Hub to explore, select, and learn about technical and soft skills topics.

Attained 80%+ satisfaction ratings from 180K+ IBMers’ consumption of customized learning.

Recruited professionals to build high performing global teams to execute customized programs.

Learning Leader – IBM Worldwide Software Group and IBM Watson

Deployed programs to 1,535 executives in 21 worldwide locations.

Led global learning council and achieved 85-98% satisfaction ratings through design and execution of innovative, customized management initiatives.

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Technical Leadership Exchange Global Manager/Consultant – IBM Center for Advanced Learning

Executed innovative Leadership Exchange events to promote the exchange of ideas and innovations based on current, critical issues related to client success.

Redesigned and restructured events which resulted in a 74% cost reduction, a 54% decrease in staffing, and a Net Promoter Score (NPS) of 93.

Managed global team of consultants to identify and close skill gaps, creating best practices and process improvements.

ADDITIONAL PROFESSIONAL EXPERIENCES

Learning Design Consultant Leader – IBM Center for Advanced Learning

Education and Training Program Manager – IBM Performance Operations and Training

Director of Central Florida - Stanley Kaplan Educational Center, Exam preparation

Center Sales Manager - Headquarters Companies, Coworking space

Consultant/Senior Account Executive - Success Sciences, Business management consulting

Adjunct Instructor - University of South Florida and Hillsborough Community College

EDUCATION

Ph.D. - Curriculum & Instruction, Adult & Vocational Education & HR Development

University of South Florida, Tampa, FL

M.B.A - Marketing & Management

Roy E. Crummer Graduate School of Business/Rollins College, Orlando, FL

B.S. - Psychology, Magna Cum Laude; Psi Chi, International Honor Society

Duke University, Durham, NC

NANCY H. WALL

813-***-**** • ad5axq@r.postjobfree.com

CERTIFICATIONS, AWARDS AND DIGITAL CREDENTIALS

Certifications:

Master’s Certificate in Project Management - George Washington University, Washington, DC

Project Management Professional (PMP) - Project Management Institute, Newtown Square, PA

Certified Coach/Professional Life Coaching (CC) - Coach Training Alliance, Ft. Collins, CO

Certified Facilitator – Lead in 30 Trainer Certification, Mesa, AZ

Awards: Innovator’s Award; Bravo Award; Thanks! Award; Center Manager of the Year

Digital Credentials: Career Coach, Mental Health Ally, Be Equal Ally, Mindfulness, Blue Core Coaching, Certified Coach, License to Lead, Certified Manager, Agile, Be Leadership, Enterprise Design Thinking, IBM Consulting Way, Generative AI Overview for Project Managers, Education Industry Jumpstart, Trustworthy AI and AI Ethics, Wellbeing@IBM Platinum Badge, Harvard ManageMentor – Sharpening Your Business Acumen.

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