Customer Service Agent
Resume:
Angela Wallis-Lockhart
Store Clerk / Asst. Manager
Chattanooga, TN 37412
*********@*****.***
To secure a position in which my skills are used to their potential and challenged in way that results in growth for the company and myself.
Willing to relocate to: Knoxville, TN - Waynesville, NC - Oak Ridge, TN Authorized to work in the US for any employer
Work Experience
Guest Service Representative
AtWork Personnel Services - Gatlinburg, TN
May 2018 to August 2018
Guest Services Representative
AtWork Personnel for Laurel Point
Answer phones and route calls to proper person
Use Sun System Software to reserve and block off or post rental status for timeshare units Call timeshare owners to confirm arrival for their reservations Prepare key cards and welcome packets for expected incoming arrivals Place courtesy calls to ensure guests satisfaction and handle any questions, concerns or complaints that were expressed
Processed and posted payments for timeshare rentals as well as payments for activities and merchandise that were offered to guests
Prepared refreshments, set up and attended weekly meet and greet for our guests to get information from local entertainment vendors, zoos, outdoor activities and amusement park vendors and restaurants
Setup and assisted guest with craft activities
Performed walk throughs and room inspections to ensure cleanliness and maintenance between guests Prepared paperwork, reports and refreshments for monthly board meetings Angela Wallis-Lockhart
Chattanooga, TN. 37412
*********@*****.***
Performed all general clerical duties required of me such as answering phones, filing, faxing, copying and entering data into the Windows based computers including using MS Office suite to prepare documents that were required
Store Clerk / Asst. Manager
Winters Companies Inc - Chattanooga, TN
March 2014 to 2016
37404
Responsibilities:
Accounts Receivable / Cashier / Customer Service
Increased sales and foot traffic of the store by providing outstanding customer service through getting to know customers on a more personal level, memorizing regular customers and what products each one of them needed on a daily basis and when time permitted would have the products ready on the counter for check out before they entered the store. Processed lottery slips to allow customers to play in daily cash drawings as well as weekly jackpot drawings, sold individual scratch off tickets and paid out winnings if the amount was within store limitations. Otherwise, directed customers on how to obtain their winnings from the lottery headquarters.
Assisted customers in locating products and merchandise available for sale and place requests for special order products that we did not have readily available. Greet and check in products from vendors and suppliers Wrote checks to vendors and file invoices from vendors and fuel suppliers File charge tickets and post payments to accounts for our business customers that were authorized to have charge accounts with our store
Recommended new products and grocery suppliers and also recommended changes for the placement of products that increased revenue and profit margins Operated POS system to process customers grocery and fuel purchases. Assisted in implementing new POS system and memorized pre-tax and post-tax prices of most store items so that there was no lost revenue while changing systems and entered sales into new system once it became operational. Organized stock rooms and products to keep the stocking process flowing smoothly as well as stocked shelves, coolers and supplies as the demand called for Cleaned and maintained store appearance inside and out. Ran daily, weekly, monthly and yearly sales reports and balanced charge accounts and cash drawers Prepared daily bank deposits
Loan Clerk / Customer Service
Allied Finance Company, Inc - Chattanooga, TN
October 2006 to May 2014
110 E.7th St.
Chattanooga, TN. 37402
Responsibilities:
Accounts Receivable / Collections / Customer Service / Clerical Take loan applications, pull credit reports through Equifax, check credit references and referrals, verify employment to determine credit worthiness of applicants Process and post customer payments and handle customer inquiries and complaints Prepare loan documents, process customer documents and close new loans and renewed loans Create fliers, postcards and various other forms to send to customers for billing notices, past due account notices and account renewal notices for accounts with available balances in addition to new account solicitations for previous customers and to generate new customers. Organize filing system for customer accounts and loan applications and keep customer accounts updated as needed
Counting and balancing cash drawer
Collections on past due and delinquent accounts
Charge Off delinquent accounts and prepare accounts to be sent to attorney for judgments to be filed Prepare monthly and yearly delinquency and charge off reports Prepare daily, monthly and yearly balancing reports using Peachtree and Credex Systems software Troubleshoot Credex and Peachtree software with Technical Support Specialist Prepare and write payroll and Social Security Tax checks Prepare bank deposits
Data Entry of information Bail Bonding reports for the two mutually owned bail bonding companies Prepare Semi Annual Bonding reports for Hamilton County Court Clerks for outstanding bonds on two mutually owned bail bonding businesses
All other general clerical and office tasks such as answering phones, organizing/reorganizing office, filing, faxing, office errands, cleaning office etc. Loan Officer / Originator
National Home Equity, Inc - Chattanooga, TN
July 2001 to March 2006
37411
Responsibilities:
Loan Origination / Marketing / Customer Service / Clerical Handled all aspects of the lending process by following up on all leads provided. Collected and processed all of the required financial documentation Worked closely with clients, realtors, and builders to clear any and all information stipulated by lenders Built and expanded customer base with realtors, builders, previous customers referrals and general public.
Reviewed credit and financial information and documented all correspondence and conversations with all interested parties involved in the mortgage process. Ordered and scheduled appraisal and title search with customer and lenders. Reviewed details of mortgage loan with the customer and sold the purposed loan. Coordinated and scheduled loan closing with all interested parties Create marketing fliers, brochures and other materials. General office duties including but not limited to, answering phones, filing and typing. Education
Nursing
Chattanooga State Technical Community College
1992
East Ridge High School - Chattanooga, TN
1990
Computer Programming
Chattanooga State Technical Community College
Certification
Western Governors University Distance College
Skills
Guest Service, Customer Service, Front Desk, Hostess, Microsoft Office Certifications/Licenses
CompTIA A+
Web Development
Microsoft Word
Microsoft Excel
QuickBooks
Assessments
Verbal Communication — Highly Proficient
February 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: https://share.indeedassessments.com/share_assignment/orpkmsxbwlh-nsty Email Skills — Highly Proficient
February 2019
Measures a candidate’s ability to effectively compose and organize email messages. Full results: https://share.indeedassessments.com/share_assignment/hca-lo7rxibkzywv Accounting Skills: Bookkeeping — Proficient
February 2019
Measures a candidate's ability to calculate and determine the accuracy of financial data. Full results: https://share.indeedassessments.com/share_assignment/jwtuoquy-7hqnicv Basic Word Processing Proficiency with Microsoft Word — Highly Proficient February 2019
Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text.
Full results: https://share.indeedassessments.com/share_assignment/ufxwa8wyiun4l97q Scheduling Skills — Highly Proficient
February 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: https://share.indeedassessments.com/share_assignment/zj-9bqvpfei12z4i Problem Solving — Familiar
February 2019
Measures a candidate's ability to analyze relevant information when solving problems. Full results: https://share.indeedassessments.com/share_assignment/cponwult0gg0-2cu Data Analysis — Familiar
February 2019
Measures a candidate's skill in interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data.
Full results: https://share.indeedassessments.com/share_assignment/ysehqslpvzr8vf48 Written Communication — Highly Proficient
February 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: https://share.indeedassessments.com/share_assignment/q-eusk5gd-17vnes Basic Spreadsheet Proficiency with Microsoft Excel — Familiar February 2019
Measures a candidate's knowledge of basic Microsoft Excel techniques, including sorting, formatting, and filtering of columns or rows.
Full results: https://share.indeedassessments.com/share_assignment/lanlor08b6djzgl Memorization & Recall Skills — Highly Proficient
February 2019
Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.
Full results: https://share.indeedassessments.com/share_assignment/w8yxuffsq9lki4ae Organizational Skills — Highly Proficient
February 2019
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: https://share.indeedassessments.com/share_assignment/loka10vkhlhlwg8 Proficiency with Microsoft Office: Mail & Calendar (Mac) — Familiar February 2019
Measures a candidate’s proficiency in using Microsoft Office Mail and Calendar tools to manage their workload.
Full results: https://share.indeedassessments.com/share_assignment/lk4jgmnqj2iy4qwc Social Media Skills — Proficient
February 2019
Measures a candidate's ability to create content, communicate online, and build a brand's reputation. Full results: https://share.indeedassessments.com/share_assignment/q4edgz6obdtwejn7 Management & Leadership Skills: Impact & Influence — Proficient February 2019
Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal.
Full results: https://share.indeedassessments.com/share_assignment/yamq7bdh78dwuj6 Data Entry Skills — Highly Proficient
February 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: https://share.indeedassessments.com/share_assignment/fjbu5-554eymycul Management & Leadership Skills: Planning & Execution — Proficient February 2019
Measures a candidate's ability to effectively plan and manage resources to accomplish organizational goals.
Full results: https://share.indeedassessments.com/share_assignment/6ajvdqag6fqbbx-z Basic Computer Skills — Highly Proficient
February 2019
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: https://share.indeedassessments.com/share_assignment/elog-6klnn2grrzp Retail Cash Handling — Familiar
February 2019
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: https://share.indeedassessments.com/share_assignment/opbgc58n9g-mds3d Business Math Skills — Proficient
February 2019
Measures a candidate's ability to use basic math to solve problems in a business context. Full results: https://share.indeedassessments.com/share_assignment/hboolqu4yo-ijzxa Merchandise & Supply Storage Skills — Highly Proficient February 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: https://share.indeedassessments.com/share_assignment/4bzcoxe0tchek5c4 Retail Skills: Shelf Stocking — Familiar
February 2019
Measures a candidate's ability to receive and store merchandise or product. Full results: https://share.indeedassessments.com/share_assignment/covhmzmegj4zylvb Search Engine Optimization — Familiar
February 2019
Measures a candidate's ability to interpret online website performance metrics and understand search engine optimization tactics.
Full results: https://share.indeedassessments.com/share_assignment/t027xflalkpssqrt Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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