ROCHELLE

JAMES

CUSTOMER SERVICE

SPECIALIST

609-***-****

ad5avz@r.postjobfree.com

PLEASANTVILLE, NJ 08232

CONTACT

SKILLS

• Customer Relations

• Customer Relationship Management

• Call Centers

• Senior Leadership Support

Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.

CAREER OBJECTIVE

Customer Service Specialist

Tropicana Casino Hotel, Atlantic City, New Jersey

Pit Clerk Supervisor

Claridge Casino, Atlantic City, New Jersey

EXPERIENCE

May 2002 - Present

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

•

Responded to telephone inquiries and complaints following standard operating procedures.

•

Delivered personalized customer service relating to questions and promptly

• resolved basic problems on customer accounts.

June 1990 - January 2002

Responsible for all pit clerks to make sure all daily account information was entered in the data base for all transaction for table games players.

•

• Kept records of all transactions conducted during each shift. Adhered strictly to company guidelines regarding security measures for cash

• transactions.

High School Diploma

PLEASANTVILLE HIGH SCHOOL, PLEASANTVILLE,NJ

EDUCATION

June 1990

CERTIFICATIONS

• PENNSYLVANNIA STATE LICENSE