AHMAD ALDARAWSHEH

Orland Park, IL

EXPERIENCE:

**/** ** ****** **********, Detroit, MI

Present Sr. Agile Business Analyst / Scrum Master

•Facilitated Scrum ceremonies including Iteration Planning, Daily Stand-ups, Iteration Reviews, and Retrospectives, ensuring adherence to Agile principles and fostering a culture of continuous improvement.

•Facilitated cross-functional collaboration between development teams, business units, and external vendors to deliver software solutions that met client requirements and exceeded expectations.

•Translated technical data requirements into easily understandable business requirements.

•Utilized both ServiceNow, and Confluence to document and organize requirements into Epics, Stories, and tasks to be completed in each iteration.

•Maintained a well-groomed backlog, with work prioritized for the upcoming interactions.

•Coached agile teams on SAFe 6 principles, values, and practices. To foster a culture of continuous improvement and adherence to Agile methodologies.

•Conducted iteration reviews to identify process improvements and best practices for future project implementations.

•Assisted in the development of project documentation, including project requirements, specifications, and change management plans, to ensure project deliverables were clearly defined and aligned with stakeholder expectations.

•Guided and coached development teams on Agile practices, helping them to self-organize, collaborate effectively, and deliver valuable increments of working software in every Sprint.

•Removed impediments and obstacles to team progress, leveraging servant leadership principles to empower teams and enable them to achieve their Sprint goals.

•Led my team as the lead Business Analyst / Scrum Master from inception to completion of the recently deployed Customer Mobile Application.

•Successfully led projects spanning a wide range of sizes and complexity, with durations ranging from 1 to 18 months.

•Lead up to 3 scrum teams consisting of 4 to 8 members, demonstrating adaptability in leadership styles and methodologies to suit varying project scopes and team dynamics.

•Delivered projects on time and within budget, regardless of scale, by employing effective project management techniques and fostering collaboration among team members.

EXPERIENCE:

09/19 to WELLS FARGO (ADVISORS), Charlotte, NC

03/22 Sr. Agile Business Analyst

•Ensures a smooth and effective flow of end-user entitlement data before, during, and after data scripting and testing for application developers, system architects, information technology analysts, and senior managers.

•Translated technical data requirements into easily understandable business requirements for multi-department stakeholders to use.

•Interprets data models and table relationships within Oracle SQL.

•Utilizes Confluence to track and communicate testing milestones and production-ready entitlement changes across multiple lines of business.

•Holistically examines business flow, identifies operational improvement opportunities, and proactively communicates updated procedures and business processes to key stakeholders.

•Conducts ad hoc analysis and reports that impact end-user access to system applications by utilizing Oracle SQL/Excel to troubleshoot.

•Provided support as needed to application development groups to discuss and dissect end-user case stories to provide solid recommendations based on end-user capabilities, guidance during testing, and detailed data analysis.

Scrum Master – Interim

•Took on the Scrum Master role to create the team’s backlog and begin prioritizing and road-mapping features and EPICs for the project.

•Led Scrum Ceremonies by starting each sprint off with Sprint planning.

•Scheduled and held daily stand-ups, weekly backlog refinements, and Sprint Demos and Retrospectives on the last day of each sprint.

•Helped plan and organize my project team's objectives and scope for PI Planning, working with the systems architect and the line of business to identify scope and PI objectives.

•Translated these objectives into new features and Epics

06/18 to CITIGROUP, Irving, TX

08/19 Business Analyst

•Collaborated and served as a liaison between internal stakeholders throughout the data remediation efforts to provide objectives impacting the data analytics teams' monthly reporting and risk manager portfolio accuracy.

•Partnered with the application development analyst, testing teams, and product manager to gather requirements needed to remediate and transfer proprietary customer data from a manual data process to a business intelligence platform for several LOB to utilize.

•Analyzed requirements needed for an Artificial intelligence (AI) environment to allow end users to create multiple data scenarios and extract specific data with ease.

•Followed the Software Development Life Cycle and collaborated with business units during the defining, designing, planning, and implementing of all data remediation efforts to improve and enhance overall end-user business needs.

•Managed end-user interface reporting tool heavily utilized to give monthly data updates for 200+ risk managers' portfolio scorecards.

•Successfully met weekly and monthly data reporting deadlines.

05/2017 to ALLY FINANCIAL, Charlotte, NC

05/2018 Business Analyst/Project Coordinator

•Analyzed system data & interpreted results for business metrics, program analysis, and report management at several different levels.

•Provided ongoing liaison support amongst project managers, legal, auditing, and data development teams.

•Gathered functions system requirements from project managers, data system developers, and technology teams to provide root cause analysis for ongoing data remediation efforts.

•Monitored and documented testing processes within SharePoint and updated testing defects within ALM (Application Lifecycle Management Tool) to produce insightful analyses for Senior Leadership.

02/16 to WELLS FARGO, Charlotte, NC

04/17 Business Support Consultant I

•Managed and maintained over 150 thousand Wholesale entity accounts while solving complex operational data, systems-related, and/or customer issues.

•Created and maintained current procedure changes on SharePoint for all Operation Analysts to reference.

•Evaluated the accuracy of the entity SOR (system of records) by collaborating with Wells Fargo partners such as Dun & Bradstreet and World Base to ensure data quality and integrity, Counter-Party Market Risk team limit any credit and risk exposure, and Cornerstone to validate customer provided information.

•Gathered and tracked data reporting issues in JIRA and collaborated with technology and business analyst teams to ensure accuracy and resolution of all issues impacting wholesale entities.

EDUCATION:

Criminal Justice

Moraine Valley Community College, Palos Hills, Illinois

Courses:

Business Analysis for Practitioners

Certified SAFe 6 Scrum master (2/24)

SKILLS:

•Translates core business and technical components into User Stories and User Acceptance Criteria.

•Data Extraction and User Acceptance Testing

•Develop and maintain trusted Business Relationships

•Business Systems Analysis

•Project Planning and Development Skills

•Web-based reporting tools

•Data Analysis

•Advanced Critical Thinking

•Time Management

•Problem Management

•Change Management

•Scrum Framework

•Agile Methodologies (Kanban, Lean, XP)

•Servant Leadership

•Facilitation and Coaching

•Team Empowerment and Self-Organization

•Agile Tools (Service Now, JIRA)

•Stakeholder Management

•Continuous Improvement

•Core Systems:

•Microsoft Suite (Word, Excel, PP, Visio, Outlook, Access, OneNote)

•Oracle SQL

•Confluence

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