Customer Service Representative

Jennifer Griffin

I am confident that given the opportunity and proper training my skills and determination will far exceed your expectations in the role of Customer Service Representative. Holiday, FL 34691

********.****@*****.***

+1-727-***-****

Authorized to work in the US for any employer

Work Experience

CS&E remote

Qurate Retail Group, HSN - Saint Petersburg, FL

October 2021 to Present

• assist customers with accounts, payments, and placing orders

• resolve order issues ie: missing, wrong item, damaged item

• conflict resolution

• maintain composure during difficult calls

• trouble shoot .com account

• navigate multiple screens in a timely manner

• computer knowledge of multiple systems

• created a positive experience for customer

Assistant Store Manager

7-Eleven - New Port Richey, FL

December 2015 to December 2020

• assisted customers within store/online purchases

• cash handling, credit/debit processing

• supervised and trained 7+ employees on computer, register and hand held devices

• assisted with scheduling

• completed daily orders, cash, lotto, inventory, and shortage reports

• resolved customer complaints/compliments

Owner/Operator

JENNIFERS CLEANING SERVICE - Port Richey, FL

July 2006 to July 2015

• Provide quality customer service

• schedule appointments

• order products, track/record financials, and expenditures

• sell/upgrade services

• train/supervise employees

• trouble shoot/problem solve customer requests

Education

some college in medical transcription

Pasco-Hernando Community College - Port Richey, FL June 1998 to June 2000

High school diploma in General Studies

Ridgewood High School - Port Richey, FL

Skills

• Supervising Experience (5 years)

• Loss Prevention (4 years)

• Merchandising (5 years)

• Transcription

• Basic Computer Skills

• Upselling

• Planograms

• Management

• Procurement (5 years)

• Payroll

• Cash Handling

• Profit & Loss (4 years)

• Retail Sales

• Recruiting

• Inventory Control

• Pricing

• Research

• Medical terminology

• Medical records

• Windows

• Employee Orientation

• Accounts Receivable

• Microsoft Outlook

• Conflict Management

• Negotiation

• Leadership

Assessments

Customer focus & orientation — Expert

January 2021

Responding to customer situations with sensitivity Full results: Expert

Customer service — Proficient

January 2021

Identifying and resolving common customer issues

Full results: Proficient

Sales skills — Highly Proficient

January 2021

Influencing and negotiating with customers

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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