KRISTEN HENTZ DOEPKE

314-***-****

ad5aur@r.postjobfree.com

PROFESSIONAL SUMMARY

Goal oriented with high proficiency in retail merchandising and sales. Customer service professional with over 25 years of experience, striving to increase my skills and positively influence business growth and productivity.

EMPLOYMENT HISTORY

Society of St. Vincent DePaul Thrift Stores

Third Key-Holder (2019-2021), Merchandise Processor/Pricing (2021-2023)

Actively upgraded merchandising and display efforts amongst our workforce

Trained and promoted into multiple decisive managerial responsibilities, including HR, personnel decisions, scheduling, and delegating through use of clear timetables and top priorities of the company.

Promotion of SVDP to customers, employees, volunteers, and donors to spread the mission for the advancement of the organization.

Proven superior customer service skills, professionalism, and diplomacy—ensuring all commitments are met while showing respect and empathy.

Actively participated in staff committees as liaison between upper management and employees

Trustworthy and accountable for opening/closing procedures, proper inventory controls, and cash handling.

JCPenney — St. Peters, MO

Sales Associate (2017-2018)

Examined merchandise to ensure it is correctly priced and displayed, along with high-quality customer service

Responsible for developing and strengthening incoming associates with respect to the values of the company

Menard’s — St. Peters, MO

Team Member (2016-2019)

Collaborated with department managers ensuring a smooth customer purchase of high quality and defect-free

Improved my department to lead all department’s sales comparatively, furthering the daily success of the store

HomeGoods, Inc. — Kirkwood, MO

Department Coordinator (2013-2015)

Monitored sales and activities to ensure that customers received satisfactory service and quality goods

Performed work activities of subordinates, with a collaborative effort, such as cleaning, organizing, selling and displaying merchandise

Examined merchandise to ensure that is correctly priced and creatively displayed and that it functions as advertised

Planet Sub — Chesterfield, MO

Restaurant Franchise Manager (2011-2013)

Responsible for decision making processes in relation to HR activities, pricing, and crew development

Managed and fostered safe and healthy environment for all employees and customers

Accelerated high-volume sales, ensuring highest customer satisfaction in both service and product

The Perfect Setting — Geneva, IL

Assistant Store Manager (2004-2011)

Planned and prepared work schedules, keeping records of employee work schedules and time cards

Relationship building with vendors by scheduling deliveries and receiving/inspecting merchandise

Planned and coordinated advertising campaigns, sales promotions, and prepared merchandise display and advertising copy

Accompanied store owner biannually in purchasing merchandise for the stores

EDUCATION

Bachelor of Science – Adult Education (University of Wisconsin, Milwaukee, WI)

Contact this candidate