RICHARD MUSGRAVE

TECHNICAL WRITING AND DOCUMENTATION

McKinney, TX. 75034

214-***-**** ad5aun@r.postjobfree.com

PROFESSIONAL SUMMARY

Performance-driven and accomplished Senior Technical Writer with over twenty years of experience and expertise in driving business growth and user satisfaction by translating complicated scientiϐic data into a more reader-friendly format. A natural leader with hands-on experience in conducting research, interviewing technical staff, analyzing statistics, and coordinating junior writers to ensure on-time delivery of projects. Track record of completing writing assignments according to corporate standards regarding order, clarity, style, conciseness, and terminology. Unemployment Explanation: I’ve been unemployed since 2017 due to a health condition I had that affected my nervous system. As a result, I've spent about a year and a half going through physical therapy to help me walk again. I can now walk again and I’m ready to get back to work.

AREAS OF EXPERTISE

Technical Writing Waterfall and Agile Processes Leadership & Team-Building Requirements Gathering Knowledgeable in Software Code End-User Documentation & Training Research and Data Analysis UML Diagrams Knowledgeable in HTML and XML TOOLS

Microsoft Ofϐice Suite FrameMaker 8 RoboHelp

Microsoft SharePoint Microsoft Visio Madcap Flare

Adobe Creative Suite SnagIt oXygen XML editor

KEY HIGHLIGHTS

Outstanding ability to translate and convey technical information in clear and concise forms for easy comprehension

Improved documentation style guides and actively participated in documentation usability studies

Recognized for increasing end user's understanding of complex technical information by creating drawings, sketches, diagrams and charts

Forged effective partnerships with subject matter experts, developers, and product managers

Proven track record of completing large scale technical writing projects ahead of schedule

People-oriented with strong relationship building, technical writing and communication (written and oral) skills

Outstanding problem solving and analysis skills with exceptional facilitation, collaborative, and coordination abilities

In-depth understanding of manufacturing processes, drawings, and geometric tolerances as well as writing standards

Excellent work ethic with ability to deliver goals independently with minimal or no supervision PROFESSIONAL EXPERIENCE

CONTRACT POSITIONS

Cisco, Richardson, TX Technical Writer MAY 2017-JUL 2017

Worked on release notes for Cisco desktop phones.

Created and updated User and Admin Guides for Cisco desktop phones using the oXygen XML editor. DCS Information System, Dallas, TX Technical Writer AUG 2016-SEP 2016

Provided short term, emergency technical writing services for a State vendor transitioning software data services to another vendor.

Developed technical training guides to document ϐlat ϐile and web service data sources, processes and interfaces to teach the new vendor about the data services required by the contract.

Developed UML sequence and activity diagrams to depict the ϐlow of data across processes and systems, including interaction with internal and third-party web services.

Mapped database ϐields and web service response data (XML) to reporting elements so that the new vendor could recreate reports in their software.

RICHARD MUSGRAVE 1 of 3 Private & ConfidenƟal

EQD, Dallas, TX Technical Writer SEP 2013-DEC 2013

Created release notes for attorney/litigation e-discovery software.

Created online user guide and a PDF version of the user guide. Nationstar, Dallas, TX Technical Writer FEB 2013-MAY 2013

Created new policy and procedures for the mortgage servicing and origination departments.

Updated existing policy and procedures based on feedback received from the managers in the servicing and origination departments.

Simpli.ϐi, Fort Worth, TX Technical Writer DEC 2012-FEB 2013

Created the online User Guide/Help for their Supply Side Platform (SSP) System.

Developed the templates and standards to use for all existing and new documentation.

Created the API Documentation for the SSP System. IDES, Belgium Technical Writer OCT 2012-DEC 2012

Worked with managers and engineers to develop an Administration Guide for a credit card fraud-scoring engine.

Wrote functional speciϐications based on user requirements during design meeting discussions. Texas Instruments, Dallas, TX Technical Writer JUN 2012-OCT 2012

Worked on importing microchip speciϐication data from Word and PDF documents into a formatted Excel spreadsheet.

The team used the Excel spreadsheet to import the data into an Oracle database. FULL-TIME POSITIONS

Trimble, Inc., Dallas, TX Technical Writer DEC 2013-JUN 2016

Created Release Notes three times a year. The release notes were typically 30 or more pages per release.

Created and updated 23 user guides and quick reference guides for the CenterStone Software Platform - CenterStone is a

(Computer-Aided Facility Management) CAFM System.

Developed the standard template for release notes and effectively managed each service pack release. Computer Associates, Plano, TX Senior Technical Writer JUN 2009-JUN 2012

Worked on user guides and online help for a Project Portfolio Management (PPM) software application using an Enterprise Authoring Platform and Content Management System.

Worked on a user guide, online help, and release notes for a PPM software add-on product that enabled users to apply for and manage government grant applications.

Worked with the documentation team to develop style guidelines and standards to help ensure a consistent look and feel in the user documentation library.

Bank of America, Plano, TX Senior Technical Writer / Web Admin APR 2007-JUN 2009

Created online user guides in Dreamweaver for various loan origination software applications.

Coordinated and streamlined the ϐinal publishing to the production servers for the company’s intranet.

Maintained and updated all user guides in Dreamweaver for the company’s intranet. There are a total of 25 user guides.

Maintained the System Support site for the intranet. This included publishing all release notes and all system alerts.

Created and maintained loan product launch pages for the company’s intranet. Alcatel-Lucent, Dallas, TX Senior Technical Writer MAY 2005-APR 2007

Worked on the Wireless Soft Switch Installation Guide.

Maintained part of the Command Line Interface (CLI) Reference Guide.

Created Installation Instructions for a CVSMIM Board.

Worked on the Wireless Soft Switch User Guide.

Developed the UMA Call Flows document.

Created the UMA Product Description Document.

Worked on the Provisioning UMA Parameters Guide. RICHARD MUSGRAVE 2 of 3 Private & ConfidenƟal

Vitria Technology Inc., Dallas, TX Senior Technical Writer SEP 2000-JAN 2003

Developed online help, hard-copy manuals, HTML ϐiles, and PDF ϐiles for Enterprise Application Integration (EAI) and business process modeling software.

Provided key leadership and direction to a team of twelve writers.

Developed user's guides for customized solution products (DSL and Wireless).

Developed documentation for a PeopleSoft connector.

Maintained release notes.

Worked on installation guides for Windows NT, Windows 2000, AIX, HP-UX, and Solaris.

Created WebHelp for the Web Administration application. EDUCATION

University of North Texas (Denton, TX) BA, Computer Science with a Minor in Technical Writing RICHARD MUSGRAVE 3 of 3 Private & ConfidenƟal

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