General Manager Customer Service
Resume:
Nicholas Howell
Arlington, VA *****
********************@***********.***
I am a seasoned and dedicated manager who enjoys overcoming challenges and lifelong learning. A team-building leader with a strong background in sales, marketing and management. A reliable, flexible and quick thinking professional with a balance of soft and analytical skills to ensure streamlined processes, consistent operations, and profitable results. Work Experience
General Manager
Hops N Shine - Alexandria, VA
July 2023 to Present
• Manage and coordinate day-to-day operations across the board with back of house and front of house staff
• Perform COGS and P&L reports weekly
• Inventory for over 100 beers on draft and in bottles as well as high end liquor
• Consult with vendors to maintain a well-stocked bar and organize events around local community causes
• Manage payroll, performance reviews and bonuses with all employees (20+) General Manager
Mussel Bar & Grill - Arlington, VA
January 2022 to July 2023
• Ensured a strong line of communication and flow of performance between BoH and FoH
• Created P&L and COGS reports on a bi-weekly basis.
• Maintained bar inventory and seasonal cocktails working with Lead Bartender Melvin Saldana.
• Established, implemented and upheld company policies across the board.
• Performed EON reports at the end of each evening to keep the managing partnership updated on daily events, issues, and obstacles.
General Manager
Ornery Beer Company - Fairfax, VA
October 2020 to December 2021
• Oversaw a staff of 20-25 individuals and revenue of $20,000+/week. Ensured that there is a strong line of communication and flow of performance between BoH and FoH
• Handled scheduling and payroll for the company
• Maintained bar inventory and created and implemented exciting seasonal cocktail lists
• Established, implemented and upheld company policies across the board
• Performed EON reports at the end of each evening to keep the managing partnership updated on daily events, issues, and obstacles. Regularly created and cross-examined P&L and COGS reports
• Implemented and followed up on customer service and quality control standards
• Voted Best Brewpub in Northern Virginia by Northern Virginia Magazine for the second year in a row Manager/Bartender
The Local Oyster - Ballston, VA
April 2019 to October 2020
• Perform opening and closing duties as both a manager and a bartender, including set-up/take-down of the bar as well as cash drawers and end-of-day reports
• Helped to curate the beer on draft focusing on good, local brews
• Developed and maintained seasonal house cocktail lists
• Learned how to shuck oysters and work in a competent/safe manner around seafood
• Developed complementary food/drink pairings to boost sales and grow the brand General Manager/Lead Bartender
Hops 'n Shine - Alexandria, VA
December 2018 to October 2019
• Promoted in under a year to General Manager by the same managing partnership due to excellent leadership, sales and organizational skills
• Trained and mentored all staff in sales techniques, recommending and upselling cocktails and side orders to maximize both profit and guest experience
• Curated and served over 50 beers on draft in addition to a wide variety of whiskeys and craft cocktails
• Coordinated interaction between FoH and BoH to ensure a smooth-running line, ensure compliance with company policies, regulations and food safety guidelines
• Handled inventory, scheduling and tracked sales performance with consistent end-of-day and end-of- week reports to maximize profitability
• Ran frequent social media campaigns and various marketing events to create a constant flow of new events throughout the week, including (but not limited to) pet adoption events, running clubs, tap takeovers/hosting beer representatives, and various other fundraisers
• Developed strong relations with customers and vendors on behalf of the organization Manager/Bartender
Tysons Biergarten - Tysons Corner, VA
April 2018 to December 2018
• Handled every day opening and closing tasks that come with a bar which could accommodate over 3,000 people
• Coordinated the schedules and daily tasks of a team of 20+ people daily
• Counted the cash drawers in the morning and in the evening Co-Founder/Chief Operating Officer
Atlas Mobile Technologies
October 2014 to January 2018
• Co-founder and COO of a mobile application development company with the goal of providing the public with easy access to state and federal laws (http://atlasmobile.tech)
• Assisted the CEO in daily operations in managing development progress, tracking marketing budget, and mentoring social media specialists
• Managed a team of 7-10 software engineers using the SCRUM framework and conducted weekly meetings in order to ensure functional lines of work flow, maximize profitability and to address any concerns or comments in a timely manner
• Directed research on product marketability and impact within the tech community with emphasis on interface usability, efficiency, and effectiveness
• Functioned as a primary contact for investors and regularly secured working capital
• Facilitated product sales on the front end as well as sales of data to corporate entities and political campaigns, i.e. B2B sales
Booking Agent/Marketing Consultant
One Love Massive, LLC
October 2012 to October 2014
• Managed musical talent and regularly booked 15-20 artists a week
• Secured new clients/venues by following up with existing leads as well as acquiring new leads through cold calls and person-to-person interaction
• Promoted the One Love Massive brand by running grassroots marketing campaigns on social media, pursuing potential clients, and networking at social events Sales Representative
Directed Electromagnetic Technologies - Fairfax, VA June 2011 to October 2012
• Directed classes in how to operate and repair hand-held, military-grade laser systems
• Maintained client relationships and reached out to new clients through existing leads and cold calls
• Generated 40-50 new clients per month with an average of $440 dollars per contract Education
Bachelor of Arts in Anthropology
GEORGE MASON UNIVERSITY - Fairfax, VA
August 2008 to December 2012
Bachelor of Science in Civil Engineering
GEORGE MASON UNIVERSITY - Fairfax, VA
August 2008 to December 2012
Valedictorian
SKYLINE HIGH SCHOOL
2008
Skills
• Operations (8 years)
• Training (9 years)
• Management (8 years)
• Sales and Sales Management (9 years)
• Inventory Management (8 years)
• Team Building (9 years)
• Microsoft Excel
• Sales
• Microsoft Word
• B2B sales
• Sales
• Team management
• Customer service
• Mobile applications
• Leadership
• Scrum
• Business development
• Project management
• Marketing
• Research
• English
• Communication skills
• Public speaking
• Inside sales
• Analysis skills
• Risk management
• Microsoft Office
• Events management
• Organizational skills
• QuickBooks
• Budgeting
Certifications and Licenses
ServSafe
May 2019 to May 2024
Driver's License
Food Handler Certification
Assessments
Bartending — Proficient
March 2020
Understanding, pouring, and mixing drink orders
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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