Office Assistant Customer Service
Resume:
Janeen Costanza
Eastpointe, MI *****
**************@*****.***
Work Experience
Business Office Assistant
Cornerstone medical group- Lakefront internist - Saint Clair Shores, MI February 2021 to Present
Scheduling
registration of new parents
College of co-pays
Insurance verification
Phone appointment as well as email request.
Check in check out
Medical records
EMR
Support Specialist
Beacon Specialized Living Services - Chesterfield, MI July 2020 to March 2021
Monitor and mentoring adults with mental illness. Assisting and demonstrating coping skills, cooking, living independent
Greeter temperature screener
AGS Automotive Systems - Warren, MI
October 2020 to January 2021
Greet and screen employees and visitors
The position is temporary
Asst-Office Operations
Lakeshore ent - Saint Clair Shores, MI
October 2019 to July 2020
Welcomes patients and visitors by greeting them in person or on the phone; answering or referring inquiries. Inputting patient demo graphs, verifying insurance, answering, and relaying phone calls assisting therapist and patients, inputting, collecting, maintaining a safe and clean lobby. Direct Care Support Staff
Receptionist/Office Assistant
Eastwood Clinics - Clinton Township, MI
August 2012 to October 2019
Check in and out patients, collect copays, copies, faxing, scanning, emr, scheduling, setting up patients paperwork, breaking down charts, answering and directing calls. Opening office. Closing office. Education
Certificate of completion in Dental Assisting
Ross Medical Education Center
2011
High School Diploma
Anchor Bay High School
1985
Skills
• General Office (10+ years)
• Operations (Less than 1 year)
• solutions (Less than 1 year)
• Team Player (10+ years)
• Filing (10+ years)
• Data Entry (10+ years)
• Microsoft Office (10+ years)
• Outlook (7 years)
• Scheduling (7 years)
• Organizational Skills (10+ years)
• Receptionist (10+ years)
• Inventory (8 years)
• Microsoft Word (10+ years)
• Clerical (10+ years)
• Copier (10+ years)
• Disbursement (9 years)
• Scan (7 years)
• Xerox (10+ years)
• Scanning (7 years)
• Mail Clerk (10+ years)
• Customer Service (10+ years)
• Excel (7 years)
• Enjoy working with individuals providing services to meet their needs
• Self-motivated to set priorities and achieve immediate and long term goals
• Exceptional oral and written communication skills
• Able to address concerns and implement effective solutions
• Excellent customer focused service
• Impeccable Multi tasking ability
• Insurance Verification
• Administrative Experience
• Medical Records
• EMR Systems
• Employee Orientation
• Medical Scheduling
• Data Entry
• Office Experience
• Customer Service
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Outlook
• English
• Front Desk
• Computer Literacy
• Medical Office Experience
• Patient Care
• Phone Etiquette
• HIPAA
• Medical Terminology
• Medical Receptionist
• Triage
• Pet care
• 10 key calculator
• Typing
• Payroll
Certifications and Licenses
CPR & First Aid
January 2017 to Present
Assessments
Customer Service — Completed
June 2020
Identifying and resolving common customer issues
Full results: Completed
Call Center Customer Service — Completed
June 2020
Applying customer service skills in a call center setting. Full results: Completed
Administrative Support Professional Fit — Familiar May 2020
Measures the traits that are important for successful administrative support professionals. Full results: Familiar
Data Entry — Completed
July 2020
Entering data quickly and accurately
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate