Customer Service Writer
Resume:
Shelly strope
Athens, PA *****
******.******@*****.***
Accomplished Service Writer with 4 years' success in assisting with daily business operations in the automotive industry. Talented in providing customers accurate delivery and cost estimates through communication with insurance providers and vendors. Adept in processing warranty claims with insurance companies and requesting customer approval before providing service. And a Customer service abilities all my life.
Authorized to work in the US for any employer
Work Experience
Automotive Service Writer
Elm Chevrolet - Elmira, NY
November 2023 to January 2024
services.
• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
• Worked effectively with repair staff and parts providers, staying current on availability and service processes.
• Presented different repair options to customers to help each person make appropriate choices.
• Logged work orders and change orders into database to track job status.
• Gathered information through research and vendor inquiries to provide job estimates.
• Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
Automotive Service Writer
Ferrario Auto Team - Elmira, NY
September 2023 to October 2023
services.
• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
• Worked effectively with repair staff and parts providers, staying current on availability and service processes.
• Presented different repair options to customers to help each person make appropriate choices.
• Logged work orders and change orders into database to track job status.
• Gathered information through research and vendor inquiries to provide job estimates.
• Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
Order Picker
CVS CAREMAK - Waverly, NY
September 2022 to September 2023
Worked in the rx part of ware house, picked correct medicine as ticket said. And put in totes. Automotive Service Writer
Wiliams ford - Sayre, PA
August 2021 to August 2022
services.
• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
• Worked effectively with repair staff and parts providers, staying current on availability and service processes.
• Presented different repair options to customers to help each person make appropriate choices.
• Logged work orders and change orders into database to track job status.
• Gathered information through research and vendor inquiries to provide job estimates.
• Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
Bar Manager/Head Bartender
Rock& Doc’s Pub - Sayre, PA
October 1996 to October 2020
Bussed and reset tables to keep dining room and work areas clean.
• Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
• Cultivated warm relationships with regular customers.
• Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
• Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
• Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
• Assisted in food preparation as directed while following instructions to meet specific dietary needs. Appointment Coordinator/Receptionist
Williams Toyota - Sayre, PA
February 2019 to March 2020
1. Handled phones, faxes, emails
2. Monitored office supplies
3. General clerical support duties including faxing, scheduling and placing orders Administrative Assistant
Knolles Rosenbloom Law Firm
March 2017 to March 2018
1. Filing
• Managed day-to-day operations of Taunya Knollles Rosenbloom such as Wills, estates,
• Handled phones and faxes
• Monitored office supplies
• Responded to emails/faxes
• General clerical support duties including faxing, scheduling and placing orders
• Ordered and distributed work orders
• Coordinated accounts receivable and reports
Skills
• Digital Marketing
• Marketing
• Social Media Management
• Branding
• Market Research
• Accounts Receivable
• Sales Management
• Search Engine Optimization (SEO)
• WordPress
• Google Analytics
• Email Marketing
• Public Relations
• Cash register (10+ years)
• Accounts receivable
• Customer service (10+ years)
• Data entry (4 years)
• Typing (10+ years)
• Clerical experience (10+ years)
• Front desk (4 years)
• Loan processing
• Sales (10+ years)
• Computer skills (10+ years)
• Communication skills (10+ years)
• Bookkeeping (10+ years)
• Service writing (3 years)
• Dealership experience (4 years)
• QuickBooks
• Office experience (4 years)
• Microsoft Office (10+ years)
• Microsoft Excel (2 years)
Contact this candidate