Maria L. Freeman

813-***-**** ad5aqy@r.postjobfree.com Dover FL linkedin.com/in/maria-freeman-3287093

Facilities Management

Operation Support Project Planning Cross-Functional Communication

Professional Profile

Skillful and dedicated professional with extensive experience in Facilities and Project Management. Planning, Coordinating and Supporting the daily operations and functions of a Multi-Unit organization.

Areas of Expertise

Project Planning Process Optimization Operation Support

Training Cross-Functional Collaboration Renovation

Strategic Planning Vendor Contacts Resource Allocation

Team Building Cross-Functional Communication Best Practices

Cost Reduction MS Office Applications Notary Public, State of Florida

Work Order Management

(Service Channel, fmPilot2 & EMCORVia)

Professional Experience

EMCOR Facilities Services (LDS Church Account)

Facility Manager (March 2023 – March 2024)

Oversaw and managed 67 Church Meetinghouse properties, totaling 800,000 sq ft of brick and mortar

Collaborate closely with diverse internal departments to optimize work order management, consistently achieving established Key Performance Indicators (KPI’s)

Managing and promptly responding to over 7,500 break/fix work orders, planned projects, emergency calls and time-critical repairs annually

Execute annual building evaluations of physical buildings, assets, equipment and processes for compliance to standards, and planning of future improvements

Cultivate a strong partnership with the Client FM and their team to collaboratively oversee the management of Meetinghouse properties, enhancing the overall customer experience

T-Mobile

Facilities Manager (February 2016 – October 2022)

Managed up to 350 Retail locations in the Southeast US

Daily communication with Facilities Partners, Field Leadership, Landlords and Service Providers

Directed escalations for an estimated 10K reactive work orders annually

Project Management for Reactive Capital Facilities Repairs/Projects avg $25K each

Managed lighting replacement program for 50 locations – total $500K

Site visits to access conditions as well as maintain relationships and provide continued education

Review quoted work for Cost Avoidance opportunities - $200K-300K annually

Implemented storm preparedness processes that continue to save more than $500K annually

Demonstrate a high level of customer service to assure resolution of facilities issues

Winner’s Circle Quarterly winner 3 times and PEAK nomination

T-Mobile

Facilities Coordinator (Oct 2007 – February 2016)

Point of contact for all CAPEX/OPEX requests to Finance and all PO requests and tracking

Managed annual permitting, fines and fee for 2000 stores nationwide

Implemented new permitting process for New York City locations saving over $300K in past due fines

Produced and distributed quarterly Facilities Newsletter and Brochure

Produced first Facilities poster for posting in all Retail locations nationwide

Managed transition to new lock program for 2000 stores nationwide

Winner’s Circle Quarterly winner 3 times

T-Mobile

Administrative Assistant II (November 2002 – October 2007)

Maintained sales data for sales teams in my markets, for use in recognition, promotion, performance reviews and minimum expectations. (As many as 20 stores and 145 employees.)

Approved and tracked all orders for supplies, business cards, uniforms and postage

Audit and submit monthly expense reports and Expense It Card Reconciliation

Responsible for all New Hire paperwork, payroll and benefits information

Market point person for all general payroll and benefits information

Organized monthly RSM meeting and quarterly market functions (including purchasing of prizes, catering, decorating and creating recognition certificates)

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