DC

DARLA COOPER

ad5aqa@r.postjobfree.com 850-***-**** Fountain, FL 32438

I have been in customer service for about 20 years now I have management skills I'm a great listener, helper, and patience. There is so many people that don't have any one to help them understand things I treat every one is my grand parents or parents or my kids

Maximus Call Center Lynn Haven, FL

Customer Service Representative

12/2020 - 08/2021

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Haney High School Lynn Haven, FL

High School Diploma

05/2008

Summary

Experience

Education and Training