Customer Service Data Entry
Resume:
Yvonne Hurley
High Point, NC *****
********@*****.***
Highly competent individual seeks position within a growing organization that utilizes job training to promote individual opportunity and professional growth, while making positive contributions to the company.
Authorized to work in the US for any employer
Work Experience
Customer Service Associate
Bunzl - Greensboro, NC
February 2023 to August 2023
Data Entry of orders from customers. Answered incoming calls, updated customers on delivery of orders, as well as out of stock items, non-stock or special order items. Worked with other team members, including warehouse to confirm shipment arrivals into our warehouse, delivery to our customers, etc. I also worked closely with our sales reps to confirm we had all orders in from certain customers on a daily basis, as customers had scheduled delivery dates
Benefits Client Specialist III
CBIZ Payroll - Roanoke, VA
March 2014 to August 2018
Process Cobra via emails, phone calls, faxes and carrier websites. Handle benefits resolutions to participants and/or clients in a timely manner, in many cases on a rush basis. Take inbound calls in some cases due to questions in regards to benefits. Work with brokers on a daily basis, sometimes via emails and sometimes on the phone. I have trained several co-workers, including supervisors on the processes and procedure for Cobra.
Research issues that may have gone to a supervisor to get the issue resolved before they have to make their call back to the participant or client. Process Payments Not Entered from a vendor daily when there is an issue with getting a payment posted to an account. Research payments when/if a payment had not been received or posted incorrectly.
I am very detail oriented and well organized.
Unemployed
Will Discuss
February 2011 to February 2014
Human Resources - Benefits Specialist
Advance Auto Parts - Roanoke, VA
June 2008 to January 2011
Handling customer service calls from individual stores over the United States Handling new hire enrollments and benefits packages Processing court orders for child support, garnishments and other court ordered deductions from employee paychecks
Research Specialist
United Health Group - Roanoke, VA
July 2007 to June 2008
Making outbound calls in support of customer needs by conveying in a reassuring manner step by step instructions to resolve customer issues and/or complaints; Answer incoming calls from a vast range of ages in individuals to discuss the Medicare Part D Prescription Drug Plan as it relates to their disabilities, illnesses and age; Navigate through computer system applications to fulfill caller requests, update their information, research billing questions and inquiries; Comply and adhere to company performance standard for quality of work, efficiency, attendance and follow a strict schedule while maintaining high quality scores and performance goals.
Excellent written and verbal communication skills, with an eye for detail; Extremely productive in a high volume, stress environment; Customer Care Associate
United Health Group - Roanoke, VA
September 2006 to July 2007
Receiving inbound calls from prospective members as well as members concerning their Medicare Part D Prescription Drug program;
Providing assistance with formulary questions with specific details to members coverage phases;
Providing billing information and performing electron funds transfers for members on delinquent accounts
Providing assistance during open enrollment period for plan information during their annual notices of change;
Performing and completing telephone enrollments
Correctional Officer
Botetourt Correctional Center - Troutville, VA
January 2006 to August 2006
Supervised inmates in their daily activities and responsibilities; Worked the wreck yard;
Wrote daily reports, handled firearms and managed visitors entering and exiting the Facility Bus Driver
Union County Public Schools - Weddington, NC
August 2003 to May 2006
Safely drove children to and from school daily on the school bus Safely drove children to and from school field trips and activities on the school bus Office Manager
Norris Insurance Agency - Jacksonville, FL
May 2002 to May 2003
Assist various internal and external business units while maintaining high performance on core team;
Provided individual/team training to ensure process improvements were aligned with the company's strategy/strategic goals;
Cross-trained in multiple functions in order to provide value-added assistance to various business units;
Wrote automobile insurance policies for new and existing policy holders; Prepared payroll for office personnel; office business deposits and maintained the office supplies for the company
Education
High school or equivalent
Skills
• Outlook
• Microsoft word
• Word
• School Bus Driving
• Law Enforcement
• Bus Driving
• Security
• Human Resources
• Benefits Administration
• Workers' Compensation
• Office Management
• Employee Orientation
• Customer service
• Customer service
• Analysis skills
• Typing
• Salesforce
• Sales
• Human resources
• Windows
• Research
• Office management
• Cash register
• Driving
• Documentation review
Assessments
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Professionalism — Proficient
April 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Scheduling — Proficient
January 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Administrative assistant/receptionist — Proficient May 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical receptionist skills — Proficient
January 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
December 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• COMPUTER SKILLS:
Proficient in Microsoft Word, Outlook, Access
Use of company fax machines, scanners and copiers
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