OJ Froehlich

*** ********* ****, ******, ** ***** • 515-***-**** • ad5apo@r.postjobfree.com

EXPERIENCE HIGHLIGHTS

** ***** ********* ******** ******** experience

** ***** ********** **********

* **ars quality assurance/audit experience

3 years experience in BSA/AML Financial Crimes

Experience building and maintaining line of business & third party relationships

Exceptional analytical, time management, research and interpersonal communication skills

PROFESSIONAL HISTORY

Innovation Refunds, Des Moines, IA Sept 2022 – Sept 2023

Manager, Operations Processing - Operations

Manage and support all phases of post intake client completion success through Hubspot, which includes but is not limited to gathering and organizing required documentation for each credit, managing multiple, working directly with our team of CPAs and Tax Attorneys & facilitating the Client Engagement Contract completion.

Partner with the Sr. Operations Manager & QA Manager to execute training and onboarding new Client Success Champions.

Oversee client escalation issues.

Ongoing training and development of current Client Success Champions.

Wells Fargo, Des Moines, IA May 2021 – Sept 2022

Business Execution Consultant - Strategy Lead, AVP - Financial Crimes Specialized Operations

Responsible for leadership of cross functional/virtual teams to strategize, plan and execute a variety of programs, services and initiatives.

Provide leadership in the integration /implementation of programs/services/initiatives with cross functional business partners, recognizing the significance of competing priorities and strategies, and adjusting as necessary.

Develops metrics and tracks/evaluates performance of programs, services and initiatives.

Ensures plans/programs adhere to appropriate policies and regulations.

Wells Fargo, Des Moines, IA

Due Diligence Assoc Manager, AVP May 2019 – May 2021

‘Operational Risk Manager 2’ & ‘Bus Risk & Control Associate Manager’

**Went through multiple titles changes within the same role for Financial Crimes.

Engage with clients directly or indirectly through relationship managers to support meeting policy / regulatory requirements in a manner consistent with Wells Fargo’s values and focus on client satisfaction.

Manage and monitor due diligence programs, processes and controls to identify, assess, and mitigate risk.

Manage staff on the execution of activities associated with conducting reviews of bank customers though Cornerstone, related parties and/or transactions presenting low to moderate degree of complexity and risk to determine appropriateness for Wells Fargo.

Responsible for work distribution management and ongoing production and workflow improvement.

Assist in establishing performance standards, evaluate performance, and train/coach staff.

Develop/assist in developing training materials.

Work to implement department policies, procedures, and reporting to maximize individual and team results while providing exceptional customer experience.

Lead implementation of multiple complex initiatives with low to moderate risk.

Ensures coordination with team, line of business, other business units, Audit, and regulators regarding risk management of business-specific risk programs.

Manage a team of Sr Associates and Associates in accomplishing our goals.

Wells Fargo Home Mortgage, Des Moines, IA

Quality Manager 3 July 2016 – April 2019

Cross Functional Front-Line Manager overseeing the quality control of multiple portfolio types including FHA Conveyance & Non-Conveyance Part A & B, MI/PI, PI Gov, Non-recoverable, FNMA, FHLMC ensuring reimbursement for Default Claims while mitigating risk to Wells Fargo.

Drive business results through leadership effectiveness and team member engagement

Ensure audit standards are created and maintained per FHA guidelines.

Collaborate with business partners to create solutions for opportunities that arise in quality.

Identify deficiencies and recommend corrective measures.

Identify and provide input regarding quality program design, performance trends, innovations, or necessary changes to improve quality.

Provide input into the development of service level agreements (SLA).

Make employment decisions and set performance standards for the team.

Conduct performance evaluations, progressive counseling and career development discussions

Establish root cause and develop cogent and comprehensive reports and recommendations.

Evaluating, monitoring and assessing claims documentation associated with risk functions within Default FHA Claims to ensure compliance with investor/insurer guidelines and government regulations.

Responsible for interviewing and making hiring decisions, onboarding and training team members to support Claims Quality Control production ramp up. Made hiring decisions based on completed interview guides to support this effort.

Wells Fargo Home Mortgage, Des Moines, IA

Quality Assurance Analyst 2 Dec 2014 – July 2016

Audit claims to HUD and investors for reimbursement of principal, interest and expenses.

Evaluating, monitoring and assessing claims documentation functions within Default FHA Claims to ensure compliance with investor/insurer guidelines and government regulations.

Managing multiple priorities and demonstrating flexibility by implementing change to increase productivity.

Ensuring company standards are met, corrective action is taken and problems are identified, and procedural standards are followed.

Wells Fargo Home Mortgage, Des Moines, IA

Loan Servicing Specialist 4 May 2013 - Dec 2014

Prepare claims to be sent to HUD and investors for reimbursement of principal, interest and expenses.

oThis includes Part A, CWCOT, 2nd Chance and Note Sale claims.

Conduct system analysis and review files for appropriate documentation; complete regular follow up with HUD, Management Companies, Foreclosure Attorneys, and internal departments for missing information

Contact this candidate